Top 212 Head of customer experience Jobs in Boston, Ma

Head of Customer Experience
Tutor Intelligence —Watertown, MA
- $125,000 - $180,000 a year
- Full-time
- Senior level
Quick Apply
Chief RF Engineer, Space Radar
Skillcloud HCM —Boston, MA
- $180,000 - $200,000 a year
- Full-time
- Mentoring
- Budgeting
- Senior level
- Health insurance
- Dental insurance
Quick Apply
10d
Head Chef / Kitchen Manager — Established Restaurant & Sports Bar
Greater Boston Restaurant —Newton Centre, MA
- $60,000 - $90,000 a year
- Weekends as needed
- ServSafe
- In-person
- Senior level
- Paid time off
- Food provided
Quick Apply
9d
Head Fleet Mechanic
Maverick Construction Corporation —Hyde Park, MA
- $40 - $55 an hour
- Full-time
- ASE Certification
- Background check
- 5 years
- Disability insurance
- Health insurance
Quick Apply
8d
Chief Engineer - Boston, Ma
UG2 LLC —Boston, MA
- $62 an hour
- 5 years
- Ability to lift 50 pounds
- Bachelor's degree
Quick Apply
Head Chef
Olde Hitching Post —Hanson, MA
- $75,000 - $95,000 a year
- Full-time
- Customer service
- Supervising experience
- Mentoring
Quick Apply
7d
Chief Architect, Retail
Bain & Co. —Boston, MA
- $195,500 - $239,500 a year
- Full-time
- Azure
- Inventory management
- 11+ years
- Wellness program
- Paid holidays
Quick Apply
Chief Engineer - Boston, Ma
UG2 LLC —Boston, MA
- $58 - $62 an hour
- 5 years
- Ability to lift 50 pounds
- Bachelor's degree
Quick Apply
6d
Chief Operating Officer (COO) - Insurance Industry
Confidential —Boston, MA
- From $175,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Relocation assistance
Quick Apply
4d
Chief Engineer - Cambridge, MA (1st shift - Local 877 union)
UG2 LLC —Cambridge, MA
- $74.16 an hour
- 5 years
- Ability to lift 50 pounds
- Bachelor's degree
Quick Apply
Head of Performance Partnerships
HubSpot —Boston, MA
- $163,500 - $261,600 a year
- Remote
- 7 years
- English
- Analysis skills
Quick Apply
7d
Head of Commercial Strategy & Projects, Point of Care (Remote)
Siemens Healthineers —Walpole, MA
- $177,300 - $243,782 a year
- Full-time
- Remote
- Marketing
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
Head of Product
LocalStack —Boston, MA
- $248 - $351,000 a year
- Full-time
- Remote
- AWS
- Senior level
- Leadership
- 401(k)
Quick Apply
2d
Head of HR - R&D and Finance
BVI Medical —Waltham, MA
- Full-time
- Continuous improvement
- Senior level
- Leadership
2d
Head of Sales, Corporate Cafe Solutions
Zerocater —Boston, MA
- $225,000 - $250,000 a year
- 8 hour shift
- Remote
- 8 years
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Paid holidays
Quick Apply
Head of Marketing
Oxford Medical Simulation —Boston, MA
- Online Application
- Remote
- Supervising experience
- Quality control
- Travel
- Health insurance
- Dental insurance
Head of Strategic Finance for Enterprise Technology Experience (ETX), Global Business Services (GBS) and Enterprise Allocations (EA)
MassMutual —Boston, MA
- $268,100 - $374,100 a year
- Full-time
- CPA
- 11+ years
- Office
- Commuter assistance
- Paid holidays
8d
Head of Product Marketing
Privy —Boston, MA
- $140,000 - $200,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Analytics
- Paid parental leave
- Dental insurance
Quick Apply
Head of Pricing
Airspace —Boston, MA
- $165,000 - $185,000 a year
- Remote
- 3 years
- SQL
- Analysis skills
- Dental insurance
- Paid time off
Quick Apply
Head of Marketing, C-Suite & Strategic Customers
Schneider Electric —Boston, MA
- Online Application
- English
- Senior level
- Leadership
- Dental insurance
- Military leave
6d

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Head of Customer Experience

Tutor Intelligence
Watertown, MA

Quick Apply

Job Details

Full-time
$125,000 - $180,000 a year

Qualifications

Managing customer accounts
Customer relationship building
Customer retention strategy
Product launch management
Account development
Managing clients in a customer support role
Team development
Hiring
Collaboration with product development teams
Managing engineering teams
Customer engagement
Technical customer support solution
Client growth strategy
Senior level
Customer growth strategy
Debugging

Full Job Description

The Company

Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.

Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.

The Role

We're looking for a leader to own the entire customer journey — from the moment a system goes live, through the trust-building and problem-solving that turn a new deployment into a durable partnership, to the expansion that follows. You'll lead the team of Forward Deployed Engineers who are the primary partners for our customer sites, and you'll be accountable for the thing that matters most to a company deploying robots into production: that the customers we win, we keep.

This is a building job, not a maintenance one. Today, when a deployment is in its critical early weeks, or when a live customer hits a hard problem and needs us to show up fast, that response is run by a small number of people operating largely by instinct and heroics. It works. We've kept nearly every customer we've deployed with. But it doesn't yet scale. Your job is to turn that scramble into a function: the bench, the playbooks, the early-warning signals, and above all the leaders who can run a flawless launch or a high-stakes save without you personally in the room. The measure of your success is that the fleet grows, the customer base stays loyal, and the quality of how we show up doesn't depend on any one person.

This isn't a traditional customer success role, and it isn't sales. You'll need to be technically credible enough to earn the trust of a room full of engineers, to quarterback a hard debugging effort, and to know the difference between a routine ticket and a genuine crisis. But your elite skill isn't writing the fix yourself, it's mobilizing the right people fast, owning the customer's confidence through the hard moment, and making sure the underlying problem gets solved permanently rather than firefought again next month. This role sits at the intersection of operations, product, and customer partnership, and the right person is energized by building the team and the systems that make all three work at scale.

Responsibilities

Own customer retention as the company scales. Be accountable for keeping the customers we deploy with — through the critical early-life window, the occasional flare-up, and the long steady state in between.
Build the team and the leaders. Hire, grow, and develop the Forward Deployed Engineers and the leaders beneath you so that launches and saves are run excellently by your people, not by you. Manufacturing this capability in others is the core of the job, not a side effect.
Design and run the playbook for the high-intensity windows: the first weeks of a live system, and the rapid, well-coordinated response when a customer relationship is at risk. Make these repeatable rather than heroic.
Stand up the early-warning systems. Health signals, reviews, and cadences that catch an at-risk account while there's still time to act, rather than discovering trouble when it's too late.
Partner with engineering and operations to mobilize fast when a site needs deep help, and ensure the field's hardest-won lessons get harvested back into the product and the playbooks so the same problem doesn't recur.
Be the senior voice of the customer in internal roadmap and prioritization conversations; translate field reality into structured product insight.
Partner with Account Executives on expansion, where operational success and earned trust create natural openings for growth.

Quick Apply

Refine Your Search

head of customer experience jobs in boston, ma

Head of Customer Experience

Chief RF Engineer, Space Radar

Head Chef / Kitchen Manager — Established Restaurant & Sports Bar

Head Fleet Mechanic

Chief Engineer - Boston, Ma

Head Chef

Chief Architect, Retail

Chief Engineer - Boston, Ma

Chief Operating Officer (COO) - Insurance Industry

Chief Engineer - Cambridge, MA (1st shift - Local 877 union)

Head of Performance Partnerships

Head of Commercial Strategy & Projects, Point of Care (Remote)

Head of Product

Head of HR - R&D and Finance

Head of Sales, Corporate Cafe Solutions

Head of Marketing

Head of Strategic Finance for Enterprise Technology Experience (ETX), Global Business Services (GBS) and Enterprise Allocations (EA)

Head of Product Marketing

Head of Pricing

Head of Marketing, C-Suite & Strategic Customers

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