Top 2554 Health information technician Jobs in Boston, Ma

Patient Relations Specialist, Patient Safety
Beth Israel Lahey Health —Boston, MA
- $79,996.80 - $119,995.20 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Hospital
13d
Health Information Management Assistant 2 (Hybrid)
Beth Israel Lahey Health —Boston, MA
- $19.00 - $25.57 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Quality control
2d
Technical Support Technician I
Massachusetts Water Resources Authority —Chelsea, MA
- $68,630.80 - $100,936.63 a year
- Full-time
- Hybrid work
- Computer Science
- Word processing
- Office
Quick Apply
7d
Clinical Documentation Improvement Specialist
Beth Israel Lahey Health —Charlestown, MA
- $102,000 - $158,392 a year
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
Clinical Analyst Appeals (Remote)
Beth Israel Lahey Health —Charlestown, MA
- $93,142 - $124,800 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
Clinical Documentation Specialist II- RN- Remote
Beth Israel Lahey Health —Charlestown, MA
- $102,000 - $158,392 a year
- Full-time
- Remote
- Nursing
- Microsoft Excel
- Microsoft Outlook
Lab Support Assistant, Full-Time Evenings- 1230pm-9pm
Beth Israel Lahey Health —Boston, MA
- $20.90 - $28.13 an hour
- Full-time
- Hospital
- Computer literacy
- English
Health Center - Phlebotomy Technician I
Boston Medical Center —Boston, MA
- $18.27 - $25.72 an hour
- Part-time
- English
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Sterile Processing Tech (20 hr, Day)
Beth Israel Lahey Health —Needham, MA
- $25.00 - $37.15 an hour
- Part-time
- Hospital
- Computer literacy
- English
14d
Senior Patient Relations & Safety Specialist
Beth Israel Lahey Health —Cambridge, MA
- $69,997 - $119,995 a year
- Full-time
- Nursing
- Hospital
- 5 years
IT Help Desk Technician
North Star Fertility Partners LLC —Boston, MA
- $52,000 - $55,000 a year
- Full-time
- Hybrid work
- Research
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
18h
Health Center - Phlebotomist I
Boston Medical Center —Boston, MA
- $18.27 - $25.72 an hour
- Part-time
- Writing skills
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Office Assistant, Radiology
Beth Israel Lahey Health —Cambridge, MA
- $20.50 - $27.59 an hour
- Full-time
- Hospital
- Ability to walk for extended periods
- Computer literacy
- Opportunities for advancement
10d
FHS, HIM DIGITIZATION TECHNICIAN, School of Medicine, Framingham Heart Study
Boston University —Boston, MA
- $23 an hour
- High school diploma or GED
- 1 year
- Public Health
Billing & Certified Coding Specialist I (Remote)
Beth Israel Lahey Health —Charlestown, MA
- $25 - $34 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
Medical Staff Office Specialist
Beth Israel Lahey Health —Woburn, MA
- $31.63 - $41.73 an hour
- Full-time
- Hospital
- Customer service
- Mid-level
Central Sterile Case Cart Tech
Brigham and Women's Faulkner Hospital, Inc. —Boston, MA
- $23.54 - $34.99 an hour
- Full-time
- Hospital
- Computer literacy
- Mid-level
- Opportunities for advancement
Quick Apply
Hearing Screen Technician
Babies First Newborn Hearing Screen Program LLC —Melrose, MA
- Part-time
- Ability to walk for extended periods
- Computer literacy
- High school diploma or GED
Quick Apply
Healthcare Data Analyst – BIDMC, OBGYN Quality
Beth Israel Lahey Health —Boston, MA
- $72,800 - $93,600 a year
- Full-time
- Microsoft Access
- Microsoft Outlook
- Hospital
Senior Talent Specialist-Nursing
Beth Israel Lahey Health —Charlestown, MA
- $105,000 - $125,000 a year
- Full-time
- 5 years
- Research
- High school diploma or GED
3d

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Patient Relations Specialist, Patient Safety

Beth Israel Lahey Health -
Boston, MA

Apply Now

Job Details

Full-time
$79,996.80 - $119,995.20 a year
13 days ago

Qualifications

Optimizing workflow processes
Claim investigation
Patient safety measures implementation
Bachelor's degree
Quality risk management
Insurance investigations
Negotiation
Patient safety healthcare investigations
Hospital process improvement
Quality assurance experience within healthcare

Full Job Description

Boston, MA • Beth Israel Deaconess Medical Center • Full-time • Day

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

BIDMC is seeking a dynamic Patient Relations Specialist to join the Healthcare Quality Department promoting Just Culture and High Reliability. Reporting to the Director of Patient Safety, the Patient Relations Specialist will be responsible for collaborating to ensure a compassionate, supportive, and safe environment for patients and families. Serving as a liaison between patients, families, and all hospital departments, this role addresses concerns while advocating for patient needs.

The Patient Relations Specialist will respond to patient inquiries with empathy and work to resolve issues promptly, encouraging positive patient experiences. Additionally, this role supports the hospital’s Patient Safety and Risk Management program. The Patient Relations Specialist will also assist with external agency surveys, reporting, and process improvements. They will contribute to ongoing patient safety, risk management, and patient relations education and training efforts within and outside of the department.

This position is a full-time opportunity, Monday-Friday day shift, with potential for four ten-hour shifts with demonstrated work performance. This role will begin fully onsite and can offer a hybrid work schedule once fully trained.

The team shares a rotation of coverage, being on-site ready to meet DPH or TJC for unplanned surveyor visits. On their scheduled days on-site, the Specialist must be prepared to meet a regulatory surveyor in our main campus lobby by 7:30am.

Job Description:

ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):

Liaison between patients, families, staff, and providers to respond to inquiries, complaints, feedback, and compliments received including those from insurance companies and other agencies
Screens, triages, and manages high volume of incoming telephone calls, emails, and letters in a fast-paced working environment
Consults with and provides support to front line staff, providers, and leaders on how to respond to patient concerns
Coordinates timely investigation, review, response, and resolution of patient complaints/grievances per enterprise and regulatory requirements
Participates in internal and external reporting of patient complaint and survey data as required by regulators, payers, and accrediting organizations
Interprets the Patient's Bill of Rights, hospital policies and non-medical procedures to patients/families
Accurately tracks and performs quality assurance of feedback entered in the STARS Reporting System
Proactively monitors trends in patient/family concerns/complaints to identify systematic, process, or barriers to the delivery of patient/family-centered care.
Escalates complex cases to Manager and Director, keeping them informed of outstanding or unresolved incidents

Participates in regular case review meetings, audits of complaint/grievance files, providing status reports to leadership
Attends meetings on site and virtually as required

Authors letters of resolution, expectations, and termination

QUALIFICATIONS:

Bachelor’s degree required; Master’s degree preferred
Minimum of 3-5 years’ related work experience required in Patient Relations, Patient Safety, Quality Assurance, Risk Management, and/or Claims Investigation, including extensive experience collaborating with all healthcare role types and levels of seniority on mitigation of adverse events and process improvements
Formal training in Just Culture and High Reliability Organization (HRO) methodology required
Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases

Competencies:

Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.

Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

Teamwork: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Pay Range:

$79,996.80 USD – $119,995.20 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Job details

Employment: Full-time
Hours/Week: 40
Shift: Day
Category: Patient Safety
Pay Range: $79,996.80 USD - $119,995.20 USD
FLSA: Exempt
Req ID: JR99565

Apply Now

Refine Your Search

health information technician jobs in boston, ma

Patient Relations Specialist, Patient Safety

Health Information Management Assistant 2 (Hybrid)

Technical Support Technician I

Clinical Documentation Improvement Specialist

Clinical Analyst Appeals (Remote)

Clinical Documentation Specialist II- RN- Remote

Lab Support Assistant, Full-Time Evenings- 1230pm-9pm

Health Center - Phlebotomy Technician I

Sterile Processing Tech (20 hr, Day)

Senior Patient Relations & Safety Specialist

IT Help Desk Technician

Health Center - Phlebotomist I

Office Assistant, Radiology

FHS, HIM DIGITIZATION TECHNICIAN, School of Medicine, Framingham Heart Study

Billing & Certified Coding Specialist I (Remote)

Medical Staff Office Specialist

Central Sterile Case Cart Tech

Hearing Screen Technician

Healthcare Data Analyst – BIDMC, OBGYN Quality

Senior Talent Specialist-Nursing

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As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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