Top 37 Help desk manager Jobs in Boston, Ma

Help Desk Technician
U.S. District Court —Boston, MA
- $45,695 - $90,906 a year
- Extended hours
- Computer science
- Computer Science
- Word processing
- Paid holidays
- Health insurance
Quick Apply
IT Incident and Reporting Manager
Yoh, A Day & Zimmermann Company —Boston, MA
- $33 - $37 an hour
- Contract
- Hybrid work
- University
- Organizational skills
- Fair chance
- Health savings account
- Disability insurance
Quick Apply
12d
Data and Technology Manager
Boston Collegiate Charter School —Dorchester, MA
- $67,495 - $75,967 a year
- Extended hours
- Background check
- School experience
- Classroom
Quick Apply
Helpdesk Manager
BGBx —Boston, MA
- $75,000 - $105,000 a year
- On call
- Hybrid work
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Help Desk Support Agent
TECCA —Walpole, MA
- Extended hours
- Bilingual
- School experience
- Google Workspace
Lead Service Desk Specialist
RA Capital Management —Boston, MA
- $80,000 - $100,000 a year
- Email
- Google Workspace
- 7 years
- Computer Science
- Health insurance
- Dental insurance
IT Manager
SimpliSafe —Boston, MA
- $120,800 - $161,000 a year
- Hybrid work
- Google Workspace
- Computer science
- 6 years
Quick Apply
IT Desktop Support Manager
Teradyne —North Reading, MA
- $105,600 - $168,900 a year
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Service Desk Manager
Applause —Framingham, MA
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Google Workspace
- 5 years
- Office
- Opportunities for advancement
Quick Apply
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- In-person
Quick Apply
Service Desk Technician (Desktop Lead) - Roxbury Community College
Roxbury Community College —Boston, MA
- $68,000 a year
- Full-time
- Classroom
- University
- Senior level
Senior Manager, End User Service IT
Wave Life Sciences —Lexington, MA
- $139,000 - $187,000 a year
- Full-time
- Office
- Windows
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
IT Manager – Infrastructure & Operations
Shiftpixy —Boston, MA
- $100,000 - $120,000 a year
- Full-time
- Azure
- Computer Science
- HIPAA
- Dental insurance
- Vision insurance
Quick Apply
Senior IT Manager (Boston)
Lendbuzz —Boston, MA
- $150,000 - $190,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Computer science
Quick Apply
IT Lead Support Tech - Brookline
Bournewood Health Systems —Brookline, MA
- $70,000 - $95,000 a year
- Full-time
- 5 years
- Team management
- Travel
IT Administrative Services Manager
PUMA —Somerville, MA
- $62,700 - $83,380 a year
- Online Application
- Computer Science
- Office
- Bachelor's degree
Senior Manager, IT Operations
C4 Therapeutics Inc —Watertown, MA
- $171,782 - $190,340 a year
- Full-time
- Customer service
- Team management
- SharePoint
Quick Apply
Manager, Cybersecurity and Infrastructure
Oxfam America —Boston, MA
- $105,000 - $115,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
Quick Apply
10d
Senior Field Support Technician
Beth Israel Lahey Health —Charlestown, MA
- $30 - $42 an hour
- Full-time
- Oracle
- Hospital
- English
Associate Manager, Systems Engineer, IT
Agios Pharmaceuticals —Cambridge, MA
- $94,025 - $141,038 a year
- On call
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health insurance
11d

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help desk manager jobs near boston, ma

Help Desk Technician

U.S. District Court -
Boston, MA

Quick Apply

Job Details

Full-time
$45,695 - $90,906 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Computer operation
Hardware maintenance
User training (technical support)
Bachelor's degree
Computer hardware
Desktop (troubleshooting support)
Customer support
Desktop administration
Hardware diagnostics
Developing technical user guides

Full Job Description

The U.S. District Court Clerk’s Office currently is accepting applications for a full-time Help Desk Technician. The position is in the District Court Clerk’s Office in Boston, Massachusetts.

Job Summary

The incumbent is responsible for providing help desk support for end users, systems administration, courtroom technology support, desktop configuration, user support, troubleshooting and desktop security. The incumbent is a member of the Systems group and reports to a department supervisor.

Representative Duties:

Installs, tests, configures and provides first level technical support for word processing, database applications and other software systems.
Repairs and maintains desktop PCs, scanners, printers and hardware systems.
Installs, supports, and troubleshoots evidence presentation systems and video conferencing equipment used in court proceedings.
Installs, configures, administers, and analyzes new products of special applications and LAN systems, including roaming profiles and automated workstation management.
Installs, configures and supports cell phones, VOIP and voice mail systems and the inter-operation between these devices and networked resources.
Maintains computer security resources on all workstations, including anti-virus and firewall systems.
Provides end user support by explaining technical concepts in an understandable manner. Displays patience with inexperienced users.
Logs and maintains help desk tickets using a ticket management system.
Writes effective instructions for users and fellow staff. Prepares professional reports and memos that are understandable and on time.
Analyzes, isolates, and works independently and with the assistance of other technical support staff to solve problems in complex systems. Helps diagnose and remedy computing system failures, both hardware and software.
Other duties, as assigned.

Minimum Qualifications/Requirements:

One to three years progressively responsible experience providing end user support and assisting with computer problem resolution.
Demonstrated skill in performing routine hardware maintenance.
Ability to implement, operate and document information technology systems considering both hardware/software issues.
Knowledge of computer processes and capabilities.
Ability to perform both hardware and software maintenance and troubleshooting.
Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand.
Proficiency at writing effective instructions for users and fellow staff.
Exceptional customer support skills.
Ability to travel between offices as needed.
Commitment to public service.
Applicants must be U.S. citizens or meet the exceptions to the statutory restrictions on hiring non-citizens to work in the federal government in the continental United States.

Preferred Qualifications:

Bachelor's degree, or two-year degree in Computer Science or related field, from an accredited college, university or technical school.
Experience working in the federal court system.

FBI Background Investigation

Applicants considered for this position will undergo a Federal Bureau of Investigation (FBI) background investigation defined as a technical fingerprint search of the criminal history records of the FBI national fingerprint database to determine if there is an arrest record on the individual.

Benefits

A generous benefits package is available and includes the following:

Eleven (11) paid federal holidays
Paid annual and sick leave
Retirement benefits under the Federal Employees Retirement System (FERS), which includes the Thrift Savings Plan, a 401k style retirement savings program with employer matching and automatic contributions
Health benefits under the Federal Employees Health Benefits Program (FEHB)
Life insurance benefits under the Federal Employees Group Life Insurance Program (FEGLI)
Flexible Benefits Program with Healthcare, Dependent Care, and Commuter/Parking Reimbursement Accounts
Dental and Vision insurance options under the Federal Employees Vision and Dental Insurance Program (FEDVIP)
Transit Subsidy Program

Hours:

Clerk’s Office hours are from 8:30 AM to 5:00 PM, Monday through Friday, with some early morning or extended hours as needed. Some telework will be allowed.

How To Apply:

Consideration will only be given to those that apply through the court’s online applicant tracking system. To view openings and to apply, visit our applicant tracking system at https://forms.mad.uscourts.gov/recruitment/

Applicants must submit the following:

1. A cover letter of interest indicating why you are interested in this position and what best qualifies you

2. A current resume

3. A list of three (3) professional references and their current contact information; and,

4. A completed AO-78, Application for Judicial Branch Federal Employment (submitted via applicant system).

Information For Applicants:

The District of Massachusetts is an equal opportunity employer that is committed to a diversified workforce. Employees of the U.S. District Court are appointed in the excepted service, are considered “at-will” employees, and serve at the pleasure of the Court. All Court employees are required to adhere to a Code of Conduct, copies of which are available upon request. Applicants must be a United States Citizen or permanently eligible to work in the United States. The United States District Court is a part of the Judicial Branch of the United States government. Although comparable to the Executive Branch (civil service) in salary, leave accrual, health benefits, life insurance benefits, and retirement benefits, generally court employees are not subject to the many statutory and regulatory provisions that govern civil service employment.

The U. S. District Court reserves the right to modify the conditions of this job announcement or to withdraw the job announcement or to fill the position earlier than the closing date, if a closing date is shown, any of which actions may occur without any prior written notice. This job announcement may involve filling more than one position described herein.

The Federal Financial Management Reform Act requires direct deposit of federal wages.

Due to the expected high volume of applicants for this position, the U.S. District Court will only contact those qualified applicants who will be invited to interview.

NO FAXES PLEASE

Job Type: Full-time

Pay: $45,695.00 - $90,906.00 per year

Work Location: In person

Quick Apply

Refine Your Search

help desk manager jobs in boston, ma

Help Desk Technician

IT Incident and Reporting Manager

Data and Technology Manager

Helpdesk Manager

Help Desk Support Agent

Lead Service Desk Specialist

IT Manager

IT Desktop Support Manager

Service Desk Manager

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

Service Desk Technician (Desktop Lead) - Roxbury Community College

Senior Manager, End User Service IT

IT Manager – Infrastructure & Operations

Senior IT Manager (Boston)

IT Lead Support Tech - Brookline

IT Administrative Services Manager

Senior Manager, IT Operations

Manager, Cybersecurity and Infrastructure

Senior Field Support Technician

Associate Manager, Systems Engineer, IT

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