Top 1327 Hospitality supervisor Jobs in Boston, Ma

Reservations Manager
Hawksmoor - US —Boston, MA
- $75,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
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14d
FT Front Office Supervisor
Hilton —Boston, MA
- From $33 an hour
- Full-time
- Mid-level
- Hotel
5d
Assistant Rooms Ops Manager (Front Desk)
Marriott International, Inc —Boston, MA
- $34.13 - $41.35 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
Supervisor - Housekeeping
Hilton —Boston, MA
- $30.78 an hour
- Full-time
- Mid-level
- Hotel
Special Events Logistics Manager
Live Nation —Boston, MA
- $64,000 - $80,000 a year
- Full-time
- Hospitality
- Basic math
- Mid-level
- Adoption assistance
Front Desk Supervisor
Sonesta —Cambridge, MA
- $29 - $31 an hour
- Full-time
- Mid-level
- Hotel
- Front desk
- Paid parental leave
- Health savings account
Guest Services Supv
Hilton Boston Back Bay —Boston, MA
- $34.20 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel
Front Desk Supervisor
Hyatt Regency Boston/Cambridge —Cambridge, MA
- $37.29 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Housekeeping Supervisor
The Liberty Hotel —Boston, MA
- $31.48 an hour
- Full-time
- Inventory control
- Mid-level
- Hotel
- Disability insurance
- Health insurance
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Front Desk Supervisor
Courtyard Boston Downtown/North Station —Boston, MA
- $33.98 an hour
- Basic math
- Mid-level
- Hotel
Quick Apply
4d
Banquet Manager
Marlborough, Ma —Marlborough, MA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
14d
Store Manager
Natick Coffee LLC (DBA - Starbucks) —Boston, MA
- $65,500 - $75,500 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Mentoring
- Health insurance
- Paid time off
Quick Apply
Restaurant Manager
Not Your Average Joe's —Acton, MA
- $63,000 - $75,000 a year
- Full-time
- Sales
- Mid-level
- Leadership
- Paid time off
Quick Apply
Manager with Growth
Caffe Nero —Boston, MA
- From $54,000 a year
- Full-time
- Mid-level
- Cleaning
- In-person
- Paid training
- Health insurance
Quick Apply
12d
Assistant General Manager (AGM)
Kings Dining & Entertainment —Boston, MA
- $70,000 - $80,000 a year
- Weekends as needed
- Bar
- Casual dining restaurant
- Sales
- Health insurance
- Dental insurance
Quick Apply
Network Services Manager - Audio Visual, Event Technology
Pinnacle Live —Boston, MA
- Hospitality
- Sales
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Assistant Restaurant Manager
ANDOVER COUNTRY CLUB —Andover, MA
- From $60,000 a year
- Weekends as needed
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
Restaurant Manager
The Cheesecake Factory —Braintree, MA
- $60,000 - $70,000 a year
- Email
- Ability to walk for extended periods
- Restaurant management
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Assistant General Manager (AGM)
Kings Dining & Entertainment —Dedham, MA
- $70,000 - $80,000 a year
- Weekends as needed
- Bar
- Casual dining restaurant
- Sales
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager (AGM)
Kings Dining & Entertainment —Burlington, MA
- $70,000 - $75,000 a year
- Weekends as needed
- Bar
- Casual dining restaurant
- Sales
- Health insurance
- Dental insurance
Quick Apply

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hospitality supervisor jobs near boston, ma

Reservations Manager

Hawksmoor - US -
Boston, MA

Quick Apply

Job Details

Full-time
$75,000 a year
14 days ago

Qualifications

Customer communication

Full Job Description

NEW RESTAURANT OPENING!!

Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on coming here in fall, 2026.

In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.

At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.

Reporting to the General Manager we're looking for a Reservations Manager to join our team and help us open our third US restaurant.

Work somewhere awesome:

Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.

As a Hawksmoor Reservations Manager, you lead the department with a focus on guest experience, people, process, and performance. You ensure Hawksmoor standards are consistently delivered, the team is supported and developed, and the reservations function operates efficiently while working seamlessly with the wider restaurant. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.

Responsibilities include but are not limited to the following:

Guest Experience

Role model exceptional hospitality, consistently delivering and elevating Hawksmoor service standards.

Deliver warm, professional communication across telephone, email, and in-person interactions in line with Hawksmoor tone and style.

Manage OpenTable reservations, blocking, and reporting with accuracy, including expert availability planning.

Welcome and check in Guests with genuine hospitality, ensuring smooth table flow and coat room management.

Confidently lead the door during peak shifts, setting the standard for service and organization.

Maintain clear communication with the kitchen, bar, and floor teams regarding guest needs and preferences.

Embed “Journey to Regular” principles into daily operations and team behaviors.

Monitor Sentiment Search insights and CSI performance, guiding the team to continuously improve.

Demonstrate strong menu knowledge, confidently guiding Guests and making recommendations.

Handle guest feedback and complaints with empathy, urgency, and professionalism, ensuring timely follow-up.

Ensure accurate and details guest notes are consistently maintained, including VIPs and special request.

Team Engagement & Culture

Embody Hawksmoor values with professionalism, positivity, and integrity.

Develop future leaders by mentoring Team Members and preparing successors.

Oversee recruitment, headcount planning, and structured onboarding.

Lead, coach, and inspire both management and hourly Team Members to deliver exceptional performance.

Deliver engaging and effective briefings that align with the reservations team and wider restaurant.

Foster a positive, inclusive environment where team input is valued and morale is strong.

Health & Safety

Adhere to all allergy awareness, cleanliness, and food safety procedures.

Complete all required training and consistently uphold hygiene standards.

Follow opening and closing procedures and confidently guide others in maintaining standards.

Operational Standards

Manage time and priorities effectively in line with business and team needs.

Manage scheduling and monitor labor performance to meet business needs and financial targets.

Drive demand and optimize the reservations book, identifying opportunities to maximize covers and revenue.

Demonstrate a strong understanding of demand conversion and its impact on the business performance.

Train and guide the team on comps, promotions, and their financial implications.

Utilize financial reporting tools to monitor performance and inform decision-making.

Recognize how operational decisions and errors impact both guest experience and overall business performance.

Work collaboratively with all departments to ensure smooth and efficient restaurant operations.

Enforce absence and lateness policies consistently and fairly.

Purpose & DEIB

Champion Diversity, Equity, Inclusion, and Belonging within the restaurant.

Use inclusive and respectful language while treating Guests and Team Members with empathy.

Foster an environment, addressing inappropriate behaviors or discrimination proactively.

Be knowledgeable about Hawksmoor’s charity partnerships and sustainability goals and actively support these initiatives.

Understand ingredient sourcing and the significance of Hawksmoor being a B Corporation, including the commitment to responsible and sustainable practices.

Quick Apply

Refine Your Search

hospitality supervisor jobs in boston, ma

Reservations Manager

FT Front Office Supervisor

Assistant Rooms Ops Manager (Front Desk)

Supervisor - Housekeeping

Special Events Logistics Manager

Front Desk Supervisor

Guest Services Supv

Front Desk Supervisor

Housekeeping Supervisor

Front Desk Supervisor

Banquet Manager

Store Manager

Restaurant Manager

Manager with Growth

Assistant General Manager (AGM)

Network Services Manager - Audio Visual, Event Technology

Assistant Restaurant Manager

Restaurant Manager

Assistant General Manager (AGM)

Assistant General Manager (AGM)

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