Top 6 Hotel operations supervisor Jobs in Boston, Ma

Assistant Manager - Room Operations (Front Office)
Marriott International, Inc —Boston, MA
- $28.35 - $31.25 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Rooms Operations Manager - Front Desk, Renaissance Seaport
Marriott International, Inc —Boston, MA
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Senior Rooms Operations Manager (Houskeeping)
Marriott International, Inc —Boston, MA
- $87,000 - $109,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
2d
Operations Manager
Boston Harbor Hotel —Boston, MA
- $80,000 a year
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
2d
Operations Manager
Meyer Jabara Hotels —Boston, MA
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Chief Engineer
Hyatt Centric Faneuil Hall Boston —Boston, MA
- $93,000 a year
- Full-time
- Customer service
- Mid-level
- 3 years
- Free parking
- Paid holidays
Quick Apply

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Facilities Associate – Integrated Facilities Management (IFM)
Flexim US Corporation —Boston, MA
Serve as the first point of contact for employees, visitors, and guests at the front desk/reception area. This role sits at the intersection of hospitality and…
$19 - $22 an hour
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2d
Office Manager
Procopio Enterprises, Inc. —Middleton, MA
Sit at the front desk to greet and direct guests, clients, and vendors, providing a professional and welcoming experience.
$65,000 - $75,000 a year
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Hotel Operations Supervisor
Courtyard by Marriott - New Albany, Ohio —New Albany, OH
As our Hotel Operations Supervisor, you’ll oversee The Bistro, Guest Services, and Housekeeping, driving excellence, safety, and efficiency across the property.
$17 - $19 an hour
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Assistant Manager - Room Operations (Front Office)

Marriott International, Inc -
Boston, MA

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Job Details

Full-time
$28.35 - $31.25 an hour

Qualifications

Hotel housekeeping management
Night audit
Staff scheduling
Associate's degree in Business Administration
Team scheduling
Mid-level
High school diploma or GED
Store opening/closing procedures
Hotel and accommodations guest check-out
Employee attendance management
Financial operations management
Internal employee customer service
Team management
Hospitality Management
Employee relations management
Workplace incident investigation
Front desk
Managing property management budgets
Business Administration
Receptionist experience within hospitality industry
1 year
Hotel and accommodations guest complaints handling
Hotel daily report preparation
Loss prevention
Business
Hotel operations budget management
Time & attendance systems

Full Job Description

Additional Information
Job Number26076824
Job CategoryRooms & Guest Services Operations
Location296 State St, Boston, Massachusetts, United States, 02109
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $28.35-$31.25 per hour
Bonus Eligible: Y

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.

Runs and reviews critical information contained in room operations reports.

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Communicates performance expectations employees in accordance with job descriptions for each position.

Handles employee questions and concerns.

Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information to Support Managing to Budget

Supervises same day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Assists in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel operations supervisor jobs in boston, ma

Assistant Manager - Room Operations (Front Office)

Rooms Operations Manager - Front Desk, Renaissance Seaport

Senior Rooms Operations Manager (Houskeeping)

Operations Manager

Operations Manager

Chief Engineer

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