Top 2639 Member experience specialist Jobs in Boston, Ma

Scheduling Specialist, Ambulatory Contact Center
Mass General Brigham Incorporated —Somerville, MA
- $19.81 - $28.30 an hour
- 8 hour shift
- Remote
- Microsoft Outlook
- Medical office experience
- High school diploma or GED
- Opportunities for advancement
Quick Apply
1d
Customer Support Specialist
1stdibs.com —Boston, MA
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
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Enrollment Specialist
Daymark Health —Boston, MA
- $60,000 - $70,000 a year
- Monday to Friday
- Remote
- Mid-level
- 3 years
- Communication skills
- Health insurance
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Specialist: Seasonal, Part-time
Apple —Boston, MA
- $23.00 - $30.59 an hour
- Part-time
- Entry level
- Employee stock purchase plan
- Health insurance
Customer Service Representative I
Mass General Brigham Incorporated —Somerville, MA
- $17.71 - $25.28 an hour
- Full-time
- Remote
- Writing skills
- HIPAA
- High school diploma or GED
- Opportunities for advancement
Quick Apply
1d
Customer Solutions Specialist (Second Shift)
AWeber —Boston, MA
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Member Service Specialist part time
Mass Bay Credit Union —Boston, MA
- $26.73 - $32.65 an hour
- Part-time
- Office
- Entry level
- 401(k)
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Member Experience Specialist II, Branches
MIT Federal Credit Union —Cambridge, MA
- Mid-level
- Office
- High school diploma or GED
Quick Apply
12d
Client Relationship Specialist - Hingham, MA
Charles Schwab —Hingham, MA
- $29.38 - $42.07 an hour
- Office
- 1 year
- Communication skills
- Paid parental leave
- Employee stock purchase plan
5d
Physical Therapist (Outpatient/Neuro Focus)
Community Rehab Care, Inc. —Waltham, MA
- From $38 an hour
- Full-time
- Doctoral degree
- Physical & Rehabilitation Medicine
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
6d
Special Education Teacher - Reading
Walker, Inc. —Needham, MA
- From $65,200 an hour
- Full-time
- Classroom
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
EEC Certified Infant/Toddler Teacher
JCC Greater Boston —Newton Centre, MA
- $47,940 - $53,040 a year
- Full-time
- Classroom
- Computer literacy
- Teaching Certification
- Disability insurance
- Health insurance
Quick Apply
EEC Certified Toddler Teacher Newton
JCC Greater Boston —Newton Centre, MA
- $47,940 - $53,040 a year
- Full-time
- Classroom
- Computer literacy
- Teaching Certification
- Disability insurance
- Health insurance
Quick Apply
Environmental Specialist
Triumvirate Environmental —Somerville, MA
- $25 - $26 an hour
- Overtime
- Customer service
- Military
- Pass drug screening
- Health insurance
- Dental insurance
1st-2nd Grade After School Lead Teacher
Cambridge Community Center —Cambridge, MA
- $20 an hour
- Part-time
- Background check
- Classroom
- Serving
- COVID-19 protective measures
- Health insurance
Quick Apply
6d
Early Intervention Specialist, Developmental Specialist
Aspire Developmental Services Inc —Lynn, MA
- $63,000 - $73,000 a year
- Full-time
- Reliable transportation
- Entry level
- 403(b) matching
- Mileage reimbursement
Quick Apply
11d
Developmental Specialist
AMERICAN TRAINING INC —Lowell, MA
- $21 an hour
- Full-time
- Driver's License
- Fingerprint clearance
- 1 year
- Paid training
- Paid holidays
Quick Apply
Expressive Art Therapist / Group Therapist - Inpatient
Pembroke Hospital —Pembroke, MA
- $26.46 - $39.68 an hour
- Full-time
- Acute care
- Background check
- Adults
- Health savings account
- Loan repayment program
Quick Apply
6d
Developmental Specialist
AMERICAN TRAINING INC —Andover, MA
- $21 an hour
- Full-time
- Driver's License
- Fingerprint clearance
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Lead Vascular Sonographer Quality/IAC Technical Lead - $7,500 Sign-on Bonus!
South Shore Health —Weymouth, MA
- $47.72 - $64.23 an hour
- Full-time
- Anatomy knowledge
- Hospital
- Senior level

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Scheduling Specialist, Ambulatory Contact Center

Mass General Brigham Incorporated -
Somerville, MA

Quick Apply

Job Details

Full-time
$19.81 - $28.30 an hour
1 day ago

Benefits

Opportunities for advancement

Qualifications

Spreadsheets
High school diploma or GED

Full Job Description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

About Us

Mass General Brigham is a passionate, welcoming community where brilliant minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives.

A wide range of clinical and non-clinical employment opportunities exist at our member hospitals and at our other health care and research organizations. Find the job in our dynamically growing, integrated network that’s right for you.

The Opportunity

Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers, 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments.

Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward!

Qualifications

Education and Skills for Success

High School Diploma or equivalent required
Associates degree preferred
Tech-savvy and comfortable with high volume workloads
Organized and detail oriented
Ability to read and follow standard operating procedures
Ability to multi-task through various programs (using multiple monitors) and problem-solve
Exceptional strong customer service background
Strong knowledge of Microsoft products

Experience

Medical office, health care or other relevant experience required
Prior customer service work experience, specifically in a contact/call center environment preferred
Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required
Epic or other cloud-based electronic health record (EHR) systems experience desired

Working Conditions and Required Shifts

Monday Through Friday 40 hours per week
Training is 8a-430p ET, required for the first 2-4 weeks
Shifts will be determined by business needs, new hires must be open to all
Ortho center is open 8a – 5p. Shifts Available; 8a-4:30p, 8:30a-5pm
Cardiology & Neuro; open 8a-5:30p, Shifts Available; 8a-4:30p, 8:30a-5pm or 9a-530pm
Remote role requires Stable, Secure, Quiet, compliant workstation with ethernet connection
Employees must be open to all shifts for business need

Additional Job Details (if applicable)

Working Agreement & Remote Policy

All employees must be able to connect via ethernet cable to home router/modem to access web based secure programs to complete duties compliantly with MGB provided programs and equipment.
Must have HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure), MGB provided equipment required for use.

Remote Type

Remote

Work Location

399 Revolution Drive

Pay Range

$19.81 - $28.30/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Refine Your Search

member experience specialist jobs in boston, ma

Scheduling Specialist, Ambulatory Contact Center

Customer Support Specialist

Enrollment Specialist

Specialist: Seasonal, Part-time

Customer Service Representative I

Customer Solutions Specialist (Second Shift)

Member Service Specialist part time

Member Experience Specialist II, Branches

Client Relationship Specialist - Hingham, MA

Physical Therapist (Outpatient/Neuro Focus)

Special Education Teacher - Reading

EEC Certified Infant/Toddler Teacher

EEC Certified Toddler Teacher Newton

Environmental Specialist

1st-2nd Grade After School Lead Teacher

Early Intervention Specialist, Developmental Specialist

Developmental Specialist

Expressive Art Therapist / Group Therapist - Inpatient

Developmental Specialist

Lead Vascular Sonographer Quality/IAC Technical Lead - $7,500 Sign-on Bonus!

I want to receive the latest job alert for member experience specialist in boston, ma

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