Top 2 Network refresh documentation intern Jobs in Boston, Ma

IT Helpdesk Intern
Axis Communications —Chelmsford, MA
- $18 an hour
- Full-time
- Office
- Windows
- Analysis skills
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Quantiphi —Boston, MA
- Full-time
- Computer Science
- Office
- Windows

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IT Helpdesk Intern

Axis Communications -
Chelmsford, MA

Apply Now

Job Details

Full-time
$18 an hour
1 day ago

Qualifications

Employee onboarding
Knowledge management
Management Information Systems
Information Systems
Windows
Analysis skills
Customer support ticket management
Updating inventory records
Desktop applications
Customer service knowledge base
Conducting training sessions
User guides
New hire orientation
Productivity software
Online help documentation
Onboarding process management
Communication skills
Entry level
IT department experience
Ticketing system technical support
Time management

Full Job Description

Job Title

IT Helpdesk Intern

Job Description

Job introduction in italic including:

Your future in IT starts here! This is a hands on internship opportunity and is based onsite 5 days a week in Chelmsford, MA. Pay rate: $18/hr.

Who is your future team?

Join a fast-paced team where your work has a visible impact. By managing our helpdesk queue, you’ll become a vital link between complex technology and the people who use it, turning technical hurdles into seamless workflows."

What you’ll do here as IT Helpdesk Intern?

What You’ll Do Here….

First line support for service desk ticket requests
Assist with Onboarding new Axians – including, but not limited to building new hire laptops and conducting trainings
Help create and maintain knowledge base documentation
Maintain and organize inventory
Shadow senior team members
Involvement in ongoing IT projects
Perform additional tasks as required

Who are we looking for/Who are you?

Strong attention to detail
Organized with ability to multi-task
Excellent use of time management
High skill level with Microsoft Office Suite and Windows Platform
Ability to effectively work independently as well as within a team
Excellent problem solving and analytical skills
Excellent oral and written communication skills
Eager and quick learner

We'd love to hear that you have/are:

Currently pursuing a Bachelor’s degree in Information Systems or Management Information Systems
Maintained GPA of 3.0 or better
Prior IT internship experience a plus
Interest in learning about Information Systems
Interest in technology as this will focus on our windows platform, office applications and more!

Type of Employment

Student (Fixed Term)

Posting End Date

2026-08-09

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world

For more information about Axis, please visit our website www.axis.com.

Listen to Get To Know Axis – Podcast

Apply Now

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