Top 680 Operations associate Jobs in Boston, Ma

Quality Assurance Associate - Day & Employment
Charles River Center —Needham, MA
- $31.25 an hour
- Full-time
- English
- Mid-level
- 3 years
Marketing Content and Operations Associate
EasCorp —Burlington, MA
- From $80,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Paid holidays
- Disability insurance
Quick Apply
10d
Property Associate (PM)
Robert Half —Boston, MA
- $25 - $30 an hour
- Temporary
- Customer service
- Mid-level
- Office
- Disability insurance
- Dental insurance
Quick Apply
13d
Sales Associate (Cambridge)
Marine Layer —Cambridge, MA
- $17 an hour
- Part-time
- 18 years or older
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Business Operations Associate
Form Health —Boston, MA
- $100,000 - $115,000 a year
- Full-time
- Remote
- Adults
- Mid-level
- SQL
- Paid parental leave
- Health insurance
Quick Apply
Event Operations Associate
The Boston Foundation —Boston, MA
- $58,000 - $62,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Operations and Materials Associate
Museum of Science —Boston, MA
- $60,000 - $65,000 a year
- Classroom
- Office
- Assembly
Quick Apply
4d
Mailroom and Property Associate
The Charles Stark Draper Laboratory, Inc. —Cambridge, MA
- $18.00 - $30.60 an hour
- Full-time
- Customer service
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
6d
Development Operations Associate
Saint Francis House Inc —Boston, MA
- $21.73 - $23.91 an hour
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- 403(b) matching
- Disability insurance
2027 Baseball Operations Associate
Boston Red Sox —Boston, MA
- $20 an hour
- Weekends as needed
- Spanish
- No experience needed
- Research
5d
Operations Associate
CB2 —Boston, MA
- $19.00 - $23.75 an hour
- Part-time
- Merchandising
- English
- US work authorization
- Store discount
- Disability insurance
Junior Property Operations Associate
Groma —Boston, MA
- $31.25 - $34.00 an hour
- Weekends as needed
- Office
- Apartments
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Operations Associate
Cambridge Boston Alignment Initiative —Cambridge, MA
- $84,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- University
- 403(b) matching
- Commuter assistance
Quick Apply
Operations Associate - Boston
Blueground —Boston, MA
- $47,500 - $55,000 a year
- Full-time
- Google Workspace
- Inventory management
- Driver's License
- Mileage reimbursement
- Paid parental leave
Quick Apply
Entry Level Packaging Associate
TrustWareGate —Boston, MA
- $16 - $26 an hour
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Warehouse
- Paid training
- Opportunities for advancement
Quick Apply
11d
R&D Mail Services Associate onsite in Cambridge, MA
CBRE —Cambridge, MA
- Up to $68,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Operations Associate I
Eastern Bank —Cambridge, MA
- From $24.50 an hour
- Full-time
- Mid-level
- Office
- Ability to stand for extended periods
- Disability insurance
- Health insurance
Quick Apply
4d
Operations Associate & Receptionist
Visterra —Waltham, MA
- $30 - $36 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Initiative Support Associate, Consulting
Nonprofit Finance Fund —Boston, MA
- $66,000 - $70,200 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Salesforce
- Paid holidays
- Health insurance
Associate, Property Management Coordinator
The Bulfinch Companies, Inc. —Boston, MA
- $60,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Opportunities for advancement
Quick Apply

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operations associate jobs near boston, ma

Quality Assurance Associate - Day & Employment

Charles River Center -
Needham, MA

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Job Details

Full-time
$31.25 an hour

Qualifications

Data collection

Full Job Description

Classification: Full-Time/Non-Exempt

Department: Administration

Reports to: Director of Quality Assurance

Position Summary

The Quality Assurance Associate – CBDS & Employment Services supports the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across Community-Based Day Supports (CBDS), Supported Employment, and other day and employment services.

This position focuses on certification readiness, person-centered service delivery, and compliance with Department of Developmental Services (DDS) regulations while partnering with program leadership to improve quality outcomes.

Essential Responsibilities

1. Compliance & Certification Auditing

Conduct routine audits of CBDS and employment programs to assess compliance with:
- DDS certification standards and indicators
- Service documentation requirements, including:
  - ISP implementation
  - Data collection
  - Attendance records
  - Billing alignment
- Agency policies and procedures
Review documentation for accuracy, completeness, and consistency.
Identify compliance deficiencies and support the development of corrective action plans.
Track corrective actions and verify completion.

2. Quality Improvement & Outcomes Monitoring

Analyze audit findings, program performance, and individual outcomes, including:
- Community participation
- Employment goals
- Skill development
Identify trends and opportunities for improvement.
Support the development and implementation of quality improvement initiatives.
Monitor progress toward key performance indicators (KPIs) and certification standards.

3. Service Delivery & Person-Centered Review

Review services to ensure alignment with:

Individual Support Plans (ISPs)
Person-centered goals and outcomes
Meaningful day and employment expectations

Additional responsibilities include:

Evaluating documentation of progress toward goals.
Reviewing evidence of community integration.
Identifying gaps between planned services and actual service delivery.

4. Incident Review & Risk Monitoring

Review incident reports related to Day and Employment Services.
Ensure incidents are:
- Documented accurately
- Addressed promptly
- Compliant with DDS requirements
Identify trends involving:
- Attendance concerns
- Safety issues
- Community-based risks
Support follow-up activities and risk mitigation efforts.

5. Certification & Survey Readiness

Prepare programs for DDS certification reviews.
Conduct mock certification audits and readiness assessments.
Provide guidance regarding:
- Documentation expectations
- Certification indicators
Assist with gathering documentation and responding to survey findings.

6. Training & Technical Assistance

Provide training and coaching to CBDS and employment staff on:

Documentation requirements
Data collection standards
Person-centered service delivery
DDS certification requirements

Additional responsibilities include:

Identifying training needs in collaboration with Quality Assurance leadership and operations.
Supporting continuous staff development.

7. Collaboration & Communication

Partner with Program Directors, Assistant Directors, and employment staff to resolve compliance concerns.
Participate in:
- Program meetings
- Quality Assurance reviews
- Interdisciplinary team meetings, as needed
Communicate audit findings, trends, and recommendations clearly to leadership.

Preferred Education

Bachelor's degree in Human Services or a related field.

Experience

3-5 years of experience in CBDS, day habilitation, or employment services within DDS-funded programs.

Knowledge

DDS certification standards for CBDS and Employment Services
Individual Support Plan (ISP) development and implementation
Data collection and outcome measurement

Skills

Strong analytical and problem-solving abilities
Excellent organizational skills
Effective written and verbal communication

Core Competencies

Attention to detail and audit accuracy
Data analysis and trend identification
Knowledge of person-centered and outcome-based services
Ability to manage multiple priorities and audits simultaneously
Strong collaboration and relationship-building skills
Professional communication and presentation skills

Performance Expectations

Success in this role is demonstrated by:

Timely completion of audits and certification readiness activities
Measurable improvements in compliance and service quality
Effective collaboration with program leadership
Ongoing certification readiness across all CBDS and employment programs
Meaningful contributions to continuous quality improvement initiatives

Language & Communication Skills

Fluent in English, with the ability to read, analyze, and interpret reports, clinical data, policies, and other professional documentation.
Strong ability to write professional reports, progress notes, correspondence, and other clinical documentation.
Capacity to effectively communicate with individuals using various communication methods.

Physical Demands

Ability to stand, walk, sit, stoop, kneel, crouch, and crawl as required.
Frequent lifting of up to 25 pounds and occasional lifting of up to 100 pounds to assist with personal care activities and crisis interventions.
Adequate vision, including close, distance, and peripheral vision, necessary for monitoring, observation, and maintaining safety.
Ability to travel between program locations and participate in on-site meetings, trainings, and emergency response activities as needed.

Reasoning Ability

Ability to follow detailed written and oral instructions.
Ability to exercise sound clinical judgment in complex situations.
Ability to analyze information, identify solutions, and implement appropriate interventions while maintaining compliance with regulatory and organizational standards.
Ability to balance multiple priorities and make timely decisions in a fast-paced environment.

Apply Now

Refine Your Search

operations associate jobs in boston, ma

Quality Assurance Associate - Day & Employment

Marketing Content and Operations Associate

Property Associate (PM)

Sales Associate (Cambridge)

Business Operations Associate

Event Operations Associate

Operations and Materials Associate

Mailroom and Property Associate

Development Operations Associate

2027 Baseball Operations Associate

Operations Associate

Junior Property Operations Associate

Operations Associate

Operations Associate - Boston

Entry Level Packaging Associate

R&D Mail Services Associate onsite in Cambridge, MA

Operations Associate I

Operations Associate & Receptionist

Initiative Support Associate, Consulting

Associate, Property Management Coordinator

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