Top 4301 Patient support partner Jobs in Boston, Ma

Commercial Training Senior Manager — Field Reimbursement, Patient Services
Vertex Pharmaceuticals —Boston, MA
- $138,400 - $207,600 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 6 years
- Bachelor's degree
- Loan repayment program
- Dental insurance
Member Support Coordinator
Interwell Health —Boston, MA
- Remote
- Administrative experience
- SharePoint
- Communication skills
Quick Apply
Patient Relations Specialist -Service Excellence Specialist
Beth Israel Lahey Health —Beverly, MA
- $26 - $36 an hour
- Full-time
- Hospital
- Mid-level
- Windows
5d
Administrative Coordinator - President's Office
Merck KGaA —Boston, MA
- $35 - $53 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Paid time off
12d
Employee Relations Partner – BIDMC
Beth Israel Lahey Health —Boston, MA
- $100,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Patient Advocate
Matter Health —Boston, MA
- $61,000 - $74,000 a year
- Full-time
- Spanish
- Driver's License
- Older adults
- Health savings account
- Paid holidays
Quick Apply
9d
HR Operations Specialist
Replimune —Woburn, MA
- $91,500 - $118,500 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Healthcare Customer Service & Administrative Careers Training Program
Boston Children's Hospital —Boston, MA
- $16 - $18 an hour
- Temporary
- Hospital
- Customer service
- Clinic
- Paid training
- On-the-job training
Sr. Manufacturing Associate I, Label & Packaging
Moderna, Inc. —Norwood, MA
- $74,000 - $118,400 a year
- Overtime
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid time off
- Adoption assistance
People Excellence Partner
Sanofi —Framingham, MA
- $105,000.00 - $151,666.66 a year
- 5 years
- Bachelor's degree
- Recruiting
- Health insurance
- Parental leave
9d
Patient Care Coordinator - onsite
Boston Medical Center —Boston, MA
- $22.84 - $31.97 an hour
- Full-time
- Surgery
- Word processing
- Writing skills
- Health insurance
- Dental insurance
Clinical Trial Associate
Kura Oncology —Boston, MA
- $87,266 - $102,000 a year
- Microsoft Outlook
- Adults
- English
- Paid parental leave
- Employee stock purchase plan
Medical Receptionist
APDerm —Boston, MA
- $20.31 - $30.47 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Desktop Support Administrator
Teleflex —Mansfield, MA
- $87,400 - $131,100 a year
- Overtime
- Spanish
- Azure
- 5 years
- Disability insurance
- Health insurance
Care Coordinator, PSP HUB
Praxis Precision Medicines, Inc. —Boston, MA
- $86,000 - $106,000 a year
- Email
- Remote
- 5 years
- Mid-level
- Bachelor's degree
- AD&D insurance
- Employee stock purchase plan
Quick Apply
New Patient Coordinator
Dana-Farber Cancer Institute —Boston, MA
- $45,500 - $54,400 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Computer skills
Utilization Management Nurse, Escalation Support
Mass General Brigham Health Plan Holding Company, Inc. —Somerville, MA
- $58,656.00 - $142,448.80 a year
- Full-time
- Remote
- Nursing
- RN License
- BLS Certification
- Health insurance
- Opportunities for advancement
Quick Apply
10d
Clinical Research Associate II
AbbVie —Boston, MA
- $84,500 - $162,000 a year
- Full-time
- Remote
- Nursing
- Mid-level
- Organizational skills
- Paid holidays
- Health insurance
Application Analyst I
Mass General Brigham Incorporated —Somerville, MA
- $62,836.80 - $89,762.40 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Opportunities for advancement
Quick Apply
Program Administrator
Dana-Farber Cancer Institute —Boston, MA
- $60,330 - $74,915 a year
- Full-time
- Mid-level
- 3 years
- Databases
2d

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Commercial Training Senior Manager — Field Reimbursement, Patient Services

Vertex Pharmaceuticals -
Boston, MA

Apply Now

Job Details

Full-time
$138,400 - $207,600 a year

Benefits

Loan repayment program
Dental insurance
Tuition reimbursement
Paid time off
On-the-job training
Vision insurance
401(k) matching

Qualifications

Project management experience in education
Program design
Microsoft Excel
Coaching
Job-specific skills training (staff training program)
Gap analysis
Needs assessment for curriculum design
Adult education instructional development
Bachelor's degree
Corporate training program coordination
Mentoring
Instructor-led training (training delivery method)
Productivity software
Workshop facilitation experience
Cross-functional collaboration
Cross-functional communication
Educational content composition projects
Educational program management

Full Job Description

Job Description

Vertex is seeking a Commercial Training, Senior Manager to enhance the skills, capabilities, and knowledge of customer-facing teams supporting reimbursement and patient access. This role is responsible for developing, implementing, and facilitating impactful training programs that support field readiness, onboarding, and ongoing capability development for field reimbursement and patient support audiences.

The ideal candidate brings strong expertise in reimbursement, access, training strategy, and adult learning, with the ability to translate complex concepts into practical, field-relevant learning experiences.

Work Model: On-site or Hybrid

Key Responsibilities

Partner with cross-functional stakeholders to identify training needs and recommend learning solutions for field reimbursement teams and patient support groups
Develop, implement, and facilitate training programs, workshops, and learning initiatives for field reimbursement learners and patient support groups
Design, create, and deliver effective training content that improves learner capability and supports desired business outcomes.
Lead and support new hire training and onboarding programs, including coaching and facilitation.
Analyze performance gaps and develop targeted training initiatives to address capability needs and drive results.
Continuously identify and implement new approaches, practices, and processes to improve the efficiency and effectiveness of training services.
Oversee processes associated with the Communications Review Committee (CRC), procurement, strategic sourcing, vendor management, budget tracking, and relevant leadership coordination.
Manage external vendors for content design, development, and training support, as needed.
Collaborate across functions and geographies to ensure training solutions are consistent, scalable, and aligned with business priorities.
Translate reimbursement and access concepts into practical learning materials, tools, and workshops for customer-facing teams.
Support ongoing capability development through refresher training, reinforcement plans, and field enablement resources.
Perform other duties as assigned in support of training excellence and organizational capability building.

Required Qualifications

Bachelor’s degree in a relevant discipline.
Typically requires 6+ years of experience, or the equivalent combination of education and experience.
Experience developing, implementing, and facilitating training programs for field-based, customer-facing, or cross-functional teams.
Strong instructional design experience and the ability to facilitate training workshops for both small and large groups.
Demonstrated ability to analyze performance gaps and create learning solutions that drive measurable results.
Strong project management, interpersonal, and communication skills.
Demonstrated ability to work independently and manage multiple projects requiring collaboration across functional areas.
Ability to work effectively in a cross-functional, matrixed environment, including coordination across regions or countries.
Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
Familiarity with traditional and modern training methods, including mentoring, coaching, on-the-job training, classroom training, e-learning, workshops, and simulations.
Experience supporting reimbursement, access, patient support, or related healthcare field functions.

Pay Range:

$138,400 - $207,600

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid : work remotely up to two days per week; or select
2. On-Site : work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]

Apply Now

Refine Your Search

patient support partner jobs in boston, ma

Commercial Training Senior Manager — Field Reimbursement, Patient Services

Member Support Coordinator

Patient Relations Specialist -Service Excellence Specialist

Administrative Coordinator - President's Office

Employee Relations Partner – BIDMC

Patient Advocate

HR Operations Specialist

Healthcare Customer Service & Administrative Careers Training Program

Sr. Manufacturing Associate I, Label & Packaging

People Excellence Partner

Patient Care Coordinator - onsite

Clinical Trial Associate

Medical Receptionist

Desktop Support Administrator

Care Coordinator, PSP HUB

New Patient Coordinator

Utilization Management Nurse, Escalation Support

Clinical Research Associate II

Application Analyst I

Program Administrator

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