Top 4242 Program support representative Jobs in Boston, Ma

Customer Service Representative / Inbound Call Center
South Shore Health —Weymouth, MA
- $16.16 - $21.75 an hour
- Part-time
- Hospital
- Windows
- Typing
Outreach and Community Specialist
Asian Task Force Against Domestic Violence (ATASK) —Boston, MA
- $52,000 - $67,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Public speaking
- English
- Disability insurance
- Health insurance
Quick Apply
Classroom Aide/Driver
Bridgewell —Lynn, MA
- $20.12 - $22.93 an hour
- Full-time
- Background check
- Classroom
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
7d
Per Diem Residential Counselor
Vinfen —Allston, MA
- $20.50 - $22.00 an hour
- Part-time
- Background check
- Maintenance
- Residential
- Paid training
- Referral program
Quick Apply
3d
Patient Service Representative
SkinCare Physicians —Chestnut Hill, MA
- $23 - $25 an hour
- Full-time
- Clinic
- Organizational skills
- Cleaning
- Free parking
- Profit sharing
Quick Apply
1d
Customer Service Representative
Clancy Bros. Pest Control —Quincy, MA
- $24 - $28 an hour
- 8 hour shift
- Bilingual
- Microsoft Word
- CRM software
- Paid training
- Paid holidays
Quick Apply
7d
Guest Service Representative
Harvard Square Hotel —Cambridge, MA
- $20 - $22 an hour
- Weekends as needed
- Sales
- Hotel
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
12d
Reservations Agent - Hotel Commonwealth
Sage Hospitality —Boston, MA
- $31 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Commuter assistance
- Health insurance
8d
Customer Service Representative; Service Response Center- Per Diem
Beth Israel Lahey Health —Boston, MA
- $19.50 - $26.24 an hour
- Call employer
- Hospital
- Computer literacy
- English
Patient Services Representative
Codman Square Health Center Inc —Dorchester, MA
- $20.00 - $31.16 an hour
- Spanish
- Computer literacy
- Urgent Care
- Commuter assistance
- AD&D insurance
Quick Apply
7d
Retail Associate - Prudential
Aritzia —Boston, MA
- $20 - $30 an hour
- Part-time
- Merchandising
- Entry level
Patient Access Representative
NeighborHealth —Boston, MA
- $18 - $25 an hour
- Online Application
- Background check
- High school diploma or GED
- Entry level
Housing Advocate
Community Action Agency of Somerville —Somerville, MA
- $28.12 an hour
- Full-time
- Hybrid work
- Spanish
- Office
- Travel
- Free parking
- Health insurance
Quick Apply
8d
Representative - Customer Service (Sales Support)
Wesco —Woburn, MA
- $24.73 - $30.91 an hour
- Urgently hiring
- Hybrid work
- Computer literacy
- Writing skills
- Research
- Health insurance
- Dental insurance
Patient Business Representative
Mass General Brigham Incorporated —Boston, MA
- $19.81 - $28.30 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Experience equivalent to degree accepted
- Opportunities for advancement
Quick Apply
Sales Support Representative - Commercial
Ferguson Enterprises, LLC —Somerville, MA
- $22.45 - $35.89 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid parental leave
- Health insurance
Store Support
Home Depot —Boston, MA
- $19 - $21 an hour
- Entry level
- Time management
Steward
The 'Quin House —Boston, MA
- $27 an hour
- Full-time
- Ability to walk for extended periods
- Ability to sit for extended periods
- Restaurant
Quick Apply
3d
Patient Access Trainee Program
Boston Children's Hospital —Boston, MA
- $16 an hour
- Temporary
- Inpatient
- Children
- Entry level
- Paid training
- On-the-job training
Property Administrator (CRE)
Cushman & Wakefield —Boston, MA
- $25.34 - $29.81 an hour
- Full-time
- Office
- High school diploma or GED
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
4d

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Customer Service Representative / Inbound Call Center

South Shore Health -
Weymouth, MA

Apply Now

Job Details

Part-time
$16.16 - $21.75 an hour

Qualifications

Computer operation
Windows
Customer support
Typing
Productivity software
Grammar Experience
Customer data entry

Full Job Description

Job Description Summary

Customer Service Representatives represent South Shore Hospital, and Answering Service clients by answering live telephone calls professionally, accurately, and efficiently. CSRs will provide callers with exceptional customer service and demonstrate call control while maintaining a high level of professionalism with each interaction including emergency scenarios. Evenings (3:00pm-11:30pm), every other weekend (Saturday & Sunday Required) and every other company observed holiday

Job Description

1 - Manages internal and external calls for South Shore Hospital and the Brigham and Women / Dana Farber's Cancer Center in Clinical Affiliation with South Shore Hospital.

a - Knowledge of departments and their functions to enable the intelligent and accurate management of caller’s needs and inquiries to distribute to the appropriate location.

b - Provides way-finding to the facility, to internal departments and off-site affiliates .

c - Accurately manages on- call coverage for departments / specialties within the clinical paging reference tool

d - When necessary, locates medical and support staff through the Paging System and/or relays messages via alpha-numeric pager, verbally or via email/fax.

e - Provides Physician Referrals to the community for PCPs and Medical Specialists by matching zip code, gender preference and medical need of the callers.

f - Knowledge of the operation of patient TV/Telephone and ability to troubleshoot and escalate issues.

g - Understanding of pager functionality and ability to coach client use of device, troubleshoot and escalate issues as needed.

h - Consult procedures, terminology, and appropriate dispatching to physicians.

i - Answers and assists users with the conference bridge process.

2 - Provides call support, customer care, and emergency notifications for Answering Service clients including Physician offices and Internal Departments.

a - Provides consistently clear, accurate, timely information to all callers as described in client profiles.

b - Provides messages management for clients including dispatching, delivery confirmation and follow-up as required by specific client preferences at all times.

c - Manages, and accurately updates client on-call schedules.

d - Works with internal departments to provide real-time updates to modifications in client on-call schedules.

e - Provides way-finding to client practices by referencing on-line tools.

f - Displays an understanding/sensitivity of each client’s unique customer culture and has a concrete understanding of that client’s function in order to represent the client in an intelligent and professional manner.

g - Ensures accurate messaging / paging information by confirming spelling of callers first/last name, phone number, DOB, and primary care physician.

h - Follows established customer service standards and requirements.

i - Ultracomm Faxing Monitoring for client message delivery status, reporting and escalation of major/minor alarms as needed.

j - Acts as the front-line liaison for all internal Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital departments and South Shore Hospital's Engineering Services, Nutrition and Food Services, Birthing Unit, Pediatric Meal Service, Maternity Services. Demonstrates knowledge of these department functions and caller needs.

3 - Provides class/program registration for all Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital educational programs and South Shore Hospital's Community Benefits Programs.

a - Demonstrates knowledge of program details and is able to intelligently and professionally represent the program.

b - Registers by collecting/confirming demographics including name, address, telephone and email.

c - Based on caller interest, offer additional programs and classes that may benefit caller.

d - Overall knowledge of all programs / services offered through our Community Benefits Programs.

4 - Monitors alarm systems and code systems

a - Adheres to department procedures in relation to the notification of personnel during various alarm types.

b - Knowledge of various Codes and adherence to their procedures including medical, fire, internal and external disasters and safety emergencies, often of a life threatening nature.

c - Mastery of HICS process, on-call management and notification procedures in the event of activation.

d - Knowledge of SNAP communication tool, ability to activate, track response and ability to educate end-users on use.

e - Mastery of Red Alert activation / monitor alert response and update appropriate person as needed dependent upon code type.

f - Understanding and ability to assume Systems Information Coordinator (SIC) role in the event of activation.

g - Ability to deploy / track emergency communication tools such as contingency phones, wireless phones and pagers.

h - Ability to calmly communicate during crisis situations

i - Monitors 1Call Alarms, reports and escalates issues as needed

j - Monitors and reports telephone switch alarms to technical engineers.

5 - Actively participates in Information Center Continuing Education programs

a - Attends monthly continuing education sessions

b - Completes all associated measurement tools and learning exercises

c - Completes all monthly emergency preparedenes education tasks

d - Under the guidance of the manager and customer service trainer participates in feedback programs to further develop customer service skills, system, and process enhancements.

6 - Demonstrate technical knowledge to support common Customer Support Center calls during times of peak call volume and while supporting after-hour calls.

a - Ability to intelligently guide callers through the Windows pasword reset procedure

b - Ability to intelligently guide callers through the PC reboot process, and basic technical knowledge of when to do so.

c - Technical knowledge to triage after-hour help requests, determining the priority of technical issues to escalation to on-call technician.

d - Execute technology escalation and outage communication as needed.

7 - Information Center disaster recovery procedures

a - Operates canamex system for normal and critical paging communication during dowtime / outages

b - Ability to operate downtime redundancy telephone system in the event of PC outage in the information center including apporiate login to system, and mastery of manual answer/transfer operation of device.

c - Smoothly and efficiently executes evacuation procedures to redundancy site by activating code system downtime communications, physical relocation to redundancy site, and ability to return to normal operations per standard.

d - Ability to transition to power failure phones in the event of a telephone outage and properly communciate outage to end users.

e - Operates computer based redundancy system for directory and pager reference in the event of Infinity downtime or outage.

f - Demonstrates a complete knowledge base of all downtime / outage resources to best determine which systems to utilize for particular outage / downtime event.

ESSENTIAL FUNCTIONS (Cont.)

1 - Technology and Learning

a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.

b - Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

JOB REQUIREMENTS

Minimum Education - Preferred

Equivalent to high school curriculum preferred

Minimum Work Experience

Customer service experience required. Healthcare experience preferred.

Required additional Knowledge, and Abilities

Ability to thrive in a fast-paced medical environment.
Excellent spelling, communication and grammar skills.
Maintain the ability to multi task and toggle between multiple screens seamlessly.
Knowledge of typing/data entry (30 wpm), and working knowledge of Windows / Microsoft Office Suite.
Medical Terminology knowledge preferred.

Apply Now

Refine Your Search

program support representative jobs in boston, ma

Customer Service Representative / Inbound Call Center

Outreach and Community Specialist

Classroom Aide/Driver

Per Diem Residential Counselor

Patient Service Representative

Customer Service Representative

Guest Service Representative

Reservations Agent - Hotel Commonwealth

Customer Service Representative; Service Response Center- Per Diem

Patient Services Representative

Retail Associate - Prudential

Patient Access Representative

Housing Advocate

Representative - Customer Service (Sales Support)

Patient Business Representative

Sales Support Representative - Commercial

Store Support

Steward

Patient Access Trainee Program

Property Administrator (CRE)

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