Top 65 Remote support pacs Jobs in Boston, Ma

Technical Support Engineer, PACS - US
DeepHealth —Boston, MA
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Technical Support Engineer, PACS
Deephealth —Somerville, MA
- $73,000 - $100,000 a year
- Full-time
- Remote
- System design
- Mid-level
- Windows
Cat Scan Tech Aide
The Brigham and Women's Hospital, Inc. —Boston, MA
- $22.46 - $32.12 an hour
- Full-time
- High school diploma or GED
- In-person
- Radiology
- Opportunities for advancement
Quick Apply
11d
Technical Services Engineer
DeepHealth —Boston, MA
- $90 - $110 a day
- Full-time
- Remote
- 5 years
- Windows
- Analysis skills
Quick Apply
Customer Care L3 - Medical Imaging - Hybrid
PaxeraHealth —Newton, MA
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Technical Trainer
Deephealth —Somerville, MA
- $77,000 - $100,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- SQL
10d
Technical Training Specialist
DeepHealth —Somerville, MA
- $77,000 - $100,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- SQL
Quick Apply
Technical Service Engineer
Deephealth —Somerville, MA
- $100,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Windows
- Analysis skills
Senior Product Specialist
Deephealth —Somerville, MA
- $134,000 - $184,000 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- Bachelor's degree
5d
Remote Digital Radiologist (Per Diem)
Physicians Practice Enhancement LLC —Boston, MA
- $350 an hour
- Per diem
- Remote
- Medicine
- BC/BE
- HIPAA
Quick Apply
Radiology Technologist I
The General Hospital Corporation —Boston, MA
- $38.00 - $40.64 an hour
- Full-time
- Anatomy knowledge
- Inpatient
- English
- 403(b) matching
- Health insurance
Quick Apply
Radiologic Technologist (no weekends)
The General Hospital Corporation —Boston, MA
- $38.00 - $40.64 an hour
- Full-time
- Hospital
- Inpatient
- Mid-level
- 403(b) matching
- Health insurance
Quick Apply
MRI Technologist
The Brigham and Women's Hospital, Inc. —Boston, MA
- $48.00 - $57.41 an hour
- Full-time
- Mid-level
- Outpatient experience
- Experience equivalent to degree accepted
- Opportunities for advancement
Quick Apply
Section Chief, Musculoskeletal Imaging
Harvard Medical Faculty Physicians —Boston, MA
- $472,500 - $512,500 a year
- Full-time
- Management
- Neurology
- Patient care
- Disability insurance
- Dental insurance
Radiologist
Tufts Veterinary Emergency Treatment & Specialties (Tufts VETS) —Walpole, MA
- $250,000 - $350,000 a year
- Email
- Mid-level
- Mentoring
- In-person
- Continuing education credits
- Paid parental leave
Ultrasound Technologist
The Brigham and Women's Hospital, Inc. —Boston, MA
- $44.50 - $47.85 an hour
- Overtime
- Anatomy knowledge
- Mid-level
- Analysis skills
- Opportunities for advancement
Quick Apply
Ultrasound Technologist, per-diem (IVF)
The General Hospital Corporation —Boston, MA
- $43.00 - $47.85 an hour
- Part-time
- Anatomy knowledge
- Hospital
- English
- Opportunities for advancement
Quick Apply
Ultrasonographer
Brigham and Women's Faulkner Hospital, Inc. —Boston, MA
- $43.10 - $45.36 an hour
- Weekends as needed
- Anatomy knowledge
- BLS Certification
- English
- Opportunities for advancement
Quick Apply
Ultrasound Tech, OB (per-diem)
The General Hospital Corporation —Boston, MA
- $43.00 - $47.85 an hour
- Part-time
- Anatomy knowledge
- Hospital
- Ob/Gyn
- Opportunities for advancement
Quick Apply
Radiologic Technologist I
The General Hospital Corporation —Boston, MA
- $38.00 - $40.64 an hour
- Full-time
- Anatomy knowledge
- Inpatient
- English
- 403(b) matching
- Health insurance
Quick Apply

I want to receive the latest job alert for remote support pacs in boston, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote support pacs jobs near boston, ma

Technical Support Engineer, PACS - US

DeepHealth
Boston, MA

Quick Apply

Job Details

Full-time

Qualifications

Customer relationship building
Linux support
Phone communication
Public Cloud
Windows
Reporting and dashboarding tools
Managing clients in a customer support role
IT infrastructure
Health information interoperability
DICOM
IT experience within healthcare
Data management
Cloud service support
Computer hardware
Computer management
Customer engagement
Hardware support
Scripting
Picture archiving and communication systems (PACS)
Windows Server administration
Medical imaging
Linux administration
Cross-functional communication
Ticketing system technical support
Database software proficiency

Full Job Description

Job Summary

The Technical Services Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.

Expanded Essential Duties and Responsibilities

Serve as the primary PACS technical support resource for customer healthcare IT projects.
Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications

CCNA or CCNP certification.
CompTIA Linux+, RHCA, or RHCT certification.
Radiology workflow experience.
Experience in healthcare or clinical IT environments.
Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.

Travel

This position may require occasional travel.

Working Environment

Remote

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.

Salary range is $75,000 to $100,00 depending upon experience

Quick Apply

Refine Your Search

remote support pacs jobs in boston, ma

Technical Support Engineer, PACS - US

Technical Support Engineer, PACS

Cat Scan Tech Aide

Technical Services Engineer

Customer Care L3 - Medical Imaging - Hybrid

Technical Trainer

Technical Training Specialist

Technical Service Engineer

Senior Product Specialist

Remote Digital Radiologist (Per Diem)

Radiology Technologist I

Radiologic Technologist (no weekends)

MRI Technologist

Section Chief, Musculoskeletal Imaging

Radiologist

Ultrasound Technologist

Ultrasound Technologist, per-diem (IVF)

Ultrasonographer

Ultrasound Tech, OB (per-diem)

Radiologic Technologist I

I want to receive the latest job alert for remote support pacs in boston, ma

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected