Top 273 Senior field support technician Jobs in Boston, Ma

IT Senior Technician
City of Cambridge, MA —Cambridge, MA
- $42.39 - $48.22 an hour
- Weekends as needed
- 5 years
- Mid-level
- Office
11d
Senior Field Support Technician
Beth Israel Lahey Health —Charlestown, MA
- $30 - $42 an hour
- Full-time
- Oracle
- Hospital
- English
Senior Desktop Support Technician
Leader Bank —Arlington, MA
- $80,000 - $105,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
- Wellness program
- Paid holidays
Quick Apply
7d
Senior HTM Technician
Boston Children's Hospital —Boston, MA
- $35.62 - $57.00 an hour
- Full-time
- Customer service
- Mid-level
- Associate's degree
Field Service Technician
Veterans Prime, Inc. —Boston, MA
- $70,000 - $120,000 a year
- Full-time
- Military
- Mid-level
- Military encouraged
Biomedical Technician Senior
The General Hospital Corporation —Boston, MA
- $30.21 - $43.16 an hour
- Full-time
- Hospital
- 5 years
- Mentoring
- Opportunities for advancement
Quick Apply
Senior IT Support Specialist
XS Brokers Insurance Agency Inc —Quincy, MA
- $82,000 - $92,000 a year
- Computer science
- Computer Science
- Salesforce
3d
Senior Electro-Mechanical Technician
MIT Lincoln Laboratory —Lexington, MA
- $44.63 - $48.65 an hour
- Schematics
- 5 years
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Senior Research Technician, Cell Bank and Core Operations
Tufts University —Medford, MA
- $25.20 - $34.90 an hour
- Bachelor of Science
- Mid-level
- Bachelor's degree
Senior Accounting Technician
Contact Government Services, LLC —Boston, MA
- $87,360.00 - $126,186.67 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Data Center CoE - Field Service Technician II
ABB Inc. —Burlington, MA
- $40 - $55 an hour
- Overtime
- Military
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
7d
Senior Microbiology Technician
Integra LifeSciences —Braintree, MA
- $29.86 - $40.91 an hour
- Email
- Analysis skills
- Bachelor's degree
- Mentoring
- Disability insurance
- Health insurance
IT Field Service Technician
Wingman Technology —Boston, MA
- $19 - $22 an hour
- Part-time
- Windows
- Residential
- Travel
- Paid training
- On-the-job training
Quick Apply
14d
Senior HTM Imaging Technician
Boston Children's Hospital —Boston, MA
- $44.97 - $71.95 an hour
- Full-time
- Hospital
- 5 years
- Team management
7d
IT Support Technician
Framingham Public Schools —Framingham, MA
- $27.32 - $29.04 an hour
- Full-time
- School experience
- Classroom
- Google Workspace
Senior Electromechanical Technician
Lila Sciences —Cambridge, MA
- $93,600 - $124,800 a year
- Analysis skills
- Senior level
- Associate's degree
Quick Apply
Laboratory Technician
Harvard University —Cambridge, MA
- Full-time
- Bachelor of Science
- Maintenance
- Research
- Commuter assistance
- Health insurance
Senior Clinical Trial Manager, Patient Support Operations
Sana Biotechnology. —Cambridge, MA
- $160,000 - $200,000 a year
- Nursing
- Surgery
- Hospital
- Commuter assistance
- Employee stock purchase plan
Senior Research Technician
Dana-Farber Cancer Institute —Boston, MA
- $52,400 - $57,200 a year
- Full-time
- Bachelor's degree
- Quality control
- Computer skills
Field Service Technician - BESS
Sungrow USA Corporation —Boston, MA
- $36 - $40 an hour
- Contract
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply

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IT Senior Technician

City of Cambridge, MA -
Cambridge, MA

Apply Now

Job Details

$42.39 - $48.22 an hour
11 days ago

Qualifications

Hardware maintenance
Windows
Printer (troubleshooting support)
Productivity software support
Desktop (troubleshooting support)
Customer support ticket management
macOS administration
macOS
Peripheral hardware support
Ticketing system technical support

Full Job Description

Posting Date:

7/23/26

Department:

Library - Innovation & Technology

Job Code:

L436 (ID#1793)

Salary Plan/Grade:

LIB 013

Number of Hours Per Week:

37.5

Additional Work Hours Information:

The work week is 37.5 hours assigned in the best interests of the library; primarily Monday through Friday. Flexibility to work evenings and weekends for special circumstances or scheduled activities.

Union Affiliation:

CPLSA, MSLA, Local 4928

# of openings:

Type of Employment:

Regular

Civil Service Type:

None

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under the Technical Support Manager, the IT Senior Technician assists in the implementation, troubleshooting, and ongoing administration of the library’s computer, network, phone, and mobile equipment. Provides exceptional customer service and technical support to end-users.

Work with the Technical Support Manager to maintain and support both public and staff computers consisting of Windows, Chrome OS, and Mac devices. Occasional support of patrons using public machines required.
Maintain equipment and software systems and assist with software and system upgrades as assigned.
Maintain and support the library’s VoIP and mobile phones.
Configure and deploy technical equipment such as Windows PCs, Chrome OS devices, Apple devices, tablets, scanners, and printers, as well as a variety of specialty library items.
Troubleshoot common hardware and software problems and escalate high impact issues to the Technical Support Manager.
Provide tier 1 and 2 support for all Library applications such as LibCal and Sierra, and escalate to vendors when necessary.
Work to maintain an accurate inventory of library technology.
Provide a high level of end-user support and training for library staff, including IT orientations for new library staff.
Liaise with the City of Cambridge IT department to troubleshoot and resolve complex staff issues and collaborate on larger projects.
Create and maintain documentation in the department knowledge base.
Maintain technical proficiency in Windows, macOS, and Chrome OS software and hardware. Engage in training to ensure a high level of knowledge related to the latest technology.
Provide supplemental support for all AV equipment including projectors, microphones, speakers, sound systems, and all other lecture hall and conference room equipment.
Provide excellent customer service both internally and externally and perform job responsibilities in a professional manner.
Perform other related duties and responsibilities as assigned for the good of the department and library.
In the case of after-hours emergencies, be reachable by City-provided cellphone to triage and escalate issues to other City or vendor contacts.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.

MINIMUM REQUIREMENTS:

Education and Experience:

Three (3) to five (5) years of experience performing technical support duties and a Bachelor’s degree in a related field, or equivalent combination of education, experience, and training. In exceptional instances, specialized education, training and/or experience may be substituted for part or all of the required elements.

Knowledge, Skills and Abilities:

Technical:

Considerable knowledge of computer systems principles and practices, including current industry best practices.
Skills in performing routine software and hardware troubleshooting on various computers, printers, scanners, etc.
Proficient in Microsoft Windows, Apple macOS, and Google Chrome OS operating systems and related productivity software.
Knowledge of PC and Server hardware support and networks.
Familiarity with ticketing systems such as BMC Track It!, Service Now, or Jira.
Knowledge of current mobile device systems is desirable.

Other:

Commitment to doing all work through a lens of diversity, equity, inclusion, and anti-racism.
Ability to effectively communicate technical information to audiences of differing levels of experience, both technical and non-technical.
Ability to maintain professionalism in a technical support environment.
Strong commitment to responsive and innovative service and a desire to master new technologies.
Excellent problem-solving skills.
Ability to quickly grasp new ideas and concepts.
Excellent organizational skills.
Time management skills, including the ability to set and adjust priorities in order to meet assignment deadlines.
Must be able to pay close attention to details and concentrate on work.
Must be able to work with frequent interruptions.
Ability to follow oral and written instructions accurately and thoroughly.
Adaptability and dependability to collaborate well within a team environment.
Flexibility to fill in during scheduling emergencies and vacation periods.
Friendliness, tact, patience, maturity, and strong interpersonal skills.
Ability and willingness to travel to library branches across Cambridge as needed during routine work.

PREFERRED QUALIFICATIONS:

Familiarity with the Minuteman Library Network services to staff and public access PCs.
Experience working with public libraries.
Certifications and training courses in network, software, and/or hardware support or other technical areas.
Experience supporting and administering Chrome OS devices.

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to operate a variety of machinery and equipment including office equipment such as computers, scanners, AV equipment, and mobile devices; pay close attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; place library materials on shelves or carts which can be located at floor level or overhead.

WORK ENVIRONMENT:

Works in assigned areas, including offices, training rooms, and public areas of all seven library locations, as necessary. Normal office exposure to noise, stress, and interruptions.

SCHEDULE:

The work week is 37.5 hours assigned in the best interests of the library; primarily Monday through Friday. Flexibility to work evenings and weekends for special circumstances or scheduled activities.

Monday 9:30am - 6:00 pm
Tuesday 9:30am - 6:00 pm
Wednesday 9:30am - 6:00 pm
Thursday 9:30am - 6:00 pm
Friday 9:30am - 6:00 pm

REQUIRED DOCUMENTS:

Please upload the below documents to complete your application:

Resume
Cover Letter

COMPENSATION PHILOSOPHY

The City of Cambridge is committed to providing fair, transparent, and competitive compensation to all employees. The salary range listed in this job posting reflects the full range for this position's pay grade (Steps 1–10). New employees joining the organization are hired within the hiring range, Steps 1 through 5, with placement at the midpoint reserved for the most qualified candidates. Starting placement is based on directly related education and experience relative to the minimum qualifications of the position, required licenses or certifications, internal equity with current employees, and relevant labor market factors. Employees progress through the 10 steps over time through the City's established step and pay progression policies.

Current City employees applying to another position should refer to the Compensation & Classification Manual for the policies governing promotions, lateral transfers, and other internal salary changes.

ABOUT THE CITY OF CAMBRIDGE

The City of Cambridge is a diverse and vibrant community that 120,000 residents of different ethnic, racial, religious, U.S. nationals and other backgrounds call home. We take pride in our City’s diversity and strive to create a workplace that is reflective of the community we serve - one in which all employees can thrive. The City is also deeply committed to creating an environment in which all our employees are treated equitably and feel included. In joining our team, you would work in a workplace environment that advances and values antiracism, diversity, equity, and inclusion (ADEI), and that is committed to embedding ADEI best practices and tenets in all aspects of our work. City of Cambridge residents are especially encouraged to apply to job openings.

EQUAL OPPORTUNITY / AFFIRMATIVE ACTION

The City of Cambridge is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, sex, religion, age, national origin, disability, or any other protected category. Women, minorities, veterans, members of the LGBTQ+ Community, and persons with disabilities are encouraged to apply. The City is committed to advancing a workforce culture of antiracism, diversity, equity, and inclusion. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request by contacting Human Resources at [email protected].

Apply Now

Refine Your Search

senior field support technician jobs in boston, ma

IT Senior Technician

Senior Field Support Technician

Senior Desktop Support Technician

Senior HTM Technician

Field Service Technician

Biomedical Technician Senior

Senior IT Support Specialist

Senior Electro-Mechanical Technician

Senior Research Technician, Cell Bank and Core Operations

Senior Accounting Technician

Data Center CoE - Field Service Technician II

Senior Microbiology Technician

IT Field Service Technician

Senior HTM Imaging Technician

IT Support Technician

Senior Electromechanical Technician

Laboratory Technician

Senior Clinical Trial Manager, Patient Support Operations

Senior Research Technician

Field Service Technician - BESS

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