Top 34 Senior helpdesk support Jobs in Boston, Ma

IT Helpdesk Support Specialist
JVS Boston —Boston, MA
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- Senior level
Quick Apply
IT Support Analyst
Revolution Space —Boston, MA
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Kitchen Supervisor (Heart of House) - Kendall Square
LEGAL SEA FOODS —Cambridge, MA
- $24 an hour
- Part-time
- Background check
- 18 years or older
- ServSafe
Quick Apply
3d
Sr. System Administrator
Raytheon —Marlborough, MA
- $68,900 - $131,100 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- In-person
- Paid holidays
- Disability insurance
Program Assistant (Supportive Housing)
City of Boston —Boston, MA
- $54,984.55 - $81,563.50 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
4d
Senior IT Operations Specialist
Black Kite —Boston, MA
- $90,000 - $105,000 a year
- Google Workspace
- Office
- Senior level
8d
Manager of IT Service Desk
Great Gray —Boston, MA
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Office
- Continuous improvement
- Travel
- Disability insurance
- Health insurance
10d
IT Support Technician
Framingham Public Schools —Framingham, MA
- $27.32 - $29.04 an hour
- Full-time
- School experience
- Classroom
- Google Workspace
Service Desk Technician (Desktop Lead) - Roxbury Community College
Roxbury Community College —Boston, MA
- $68,000 a year
- Full-time
- Classroom
- University
- Senior level
Senior Manager, End User Service IT
Wave Life Sciences —Lexington, MA
- $139,000 - $187,000 a year
- Full-time
- Office
- Windows
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
Director, IT Sourcing
Bright Horizons —Newton, MA
- $122,000 - $145,000 a year
- Full-time
- Hybrid work
- Research
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Sr. System Administrator
Genezen —Lexington, MA
- $140,000 - $165,000 a year
- 7 years
- Computer Science
- Ability to lift 50 pounds
- Health savings account
- AD&D insurance
Quick Apply
Senior Manager, CRM Personalization
Bright Horizons —Newton, MA
- $110,000 - $123,000 a year
- Full-time
- Hybrid work
- Marketing
- Office
- Master's degree
- Paid holidays
- Disability insurance
Quick Apply
Senior Director, Contracts and Procurement
Bright Horizons —Newton, MA
- $178,000 - $200,000 a year
- Full-time
- Hybrid work
- Office
- Master's degree
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
3d
Chief Privacy Officer
Bright Horizons —Newton, MA
- $225,000 - $285,000 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Master's degree
- Paid holidays
- Disability insurance
Quick Apply
Senior IT Operations Engineer
CloudZero —Boston, MA
- $150,000 - $190,000 a year
- Full-time
- Google Workspace
- 5 years
- Office
Senior HR Project Manager
Bright Horizons —Newton, MA
- $99,000 - $110,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Children
- Paid holidays
- Disability insurance
Quick Apply
3d
Sr. Systems Administrator
GEI Consultants —Wakefield, MA
- $100,000 - $140,000 a year
- Full-time
- Azure
- English
- 8 years
- Profit sharing
- Commuter assistance
Quick Apply
Senior Account Manager - Enterprise Accounts
York Telecom Corporation —Boston, MA
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- 401(k)
Quick Apply

I want to receive the latest job alert for senior helpdesk support in boston, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior helpdesk support jobs near boston, ma

IT Helpdesk Support Specialist

JVS Boston -
Boston, MA

Quick Apply

Job Details

Full-time
$65,000 - $70,000 a year

Qualifications

Windows
Productivity software support
Productivity software
Video conferences (communication methods)
Identity and access management (IAM) solutions

Full Job Description

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers, and to partner with employers to hire, develop and retain productive workforces.
JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

Position Summary:

JVS-Boston is seeking a reliable, customer-focused, and technically proficient IT Helpdesk & Support Specialist to provide day-to-day IT support in a Windows-based environment. This mid-level role combines desk-side support, application troubleshooting, and technical operations, ensuring that staff and participants have reliable access to the technology and systems they need.

The position is primarily on-site in our Downtown Boston office, with occasional travel to nearby JVS locations

Primary Responsibilities:

End-User Support:

Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote assistance.

Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals.

Support and troubleshoot Office 365 applications

Application & Platform Support:

Zoom: meetings, webinar setup, and integration troubleshooting.

Docusign: account access, document routing, and user training.

Verkada: user access management, camera/system connectivity.

Microsoft Teams: meetings, collaboration, and training support.

Accounts & Device Management:

Perform new user setup including account creation, workstation prep, and peripheral configuration.

Manage user accounts in Active Directory and Microsoft 365 (account provisioning, password resets, permissions).

Support software installation, patching, license management, and device imaging.
Assist with Mobile Device Management (MDM) where applicable.

Networking & Systems:

Troubleshoot network connectivity issues (Wi-Fi, DHCP, DNS, and Ethernet).

Collaborate with senior IT staff on infrastructure projects and system upgrades.

Ensure compliance with IT security policies, including backup and recovery procedures.

AV & Event Support:

Configure and support AV systems, projectors, conference room technology, and presentations.

Provide technical support during events, meetings, and training sessions.

Operations & Documentation:

Track assets, manage IT inventory, and assist with procurement of hardware/software.

Maintain accurate and detailed documentation in the IT ticketing system.

Provide staff training on technology tools and IT best practices.

Required Qualifications

Associate’s degree in IT, Computer Science, or related field, or equivalent work experience.

2+ years of experience in helpdesk, desktop, or IT support.

Proficiency with Windows 10/11 and the Microsoft 365 suite.

Experience with Zoom, DocuSign, and/or Verkada.

Familiarity with Active Directory account management.

Excellent communication and customer service skills; ability to explain technical concepts to non-technical users.

Strong organizational skills with the ability to manage multiple priorities.

Ability to work independently and collaboratively in a team environment.

Physical ability to lift/move up to 40–50 lbs. and support AV setup as needed.

Reliable transportation or valid driver’s license for occasional local travel.

Preferred Qualifications:

Experience supporting SaaS and cloud-based platforms.

Familiarity with IT ticketing/service management systems.

Knowledge of AV equipment setup and troubleshooting.

Work Environment:

This is a primarily on-site position based in Downtown Boston, with light travel required between JVS-Boston locations. This requires flexibility in supporting a variety of IT systems while balancing excellent customer service with technical proficiency.

JVS Culture

JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services. JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

senior helpdesk support jobs in boston, ma

IT Helpdesk Support Specialist

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

IT Support Analyst

Kitchen Supervisor (Heart of House) - Kendall Square

Sr. System Administrator

Program Assistant (Supportive Housing)

Senior IT Operations Specialist

Manager of IT Service Desk

IT Support Technician

Service Desk Technician (Desktop Lead) - Roxbury Community College

Senior Manager, End User Service IT

Director, IT Sourcing

Sr. System Administrator

Senior Manager, CRM Personalization

Senior Director, Contracts and Procurement

Chief Privacy Officer

Senior IT Operations Engineer

Senior HR Project Manager

Sr. Systems Administrator

Senior Account Manager - Enterprise Accounts

I want to receive the latest job alert for senior helpdesk support in boston, ma

Explore jobs in more locations

Position Summary:

Primary Responsibilities:

Required Qualifications

Preferred Qualifications:

Work Environment:

JVS Culture

Job Seeker Tools

Employer Tools

Browse

Stay Connected