Top 27 Senior it technician Jobs in Boston, Ma

IT Senior Technician
City of Cambridge, MA —Cambridge, MA
- $42.39 - $48.22 an hour
- Weekends as needed
- 5 years
- Mid-level
- Office
23h
Senior Desktop Support Analyst
Plymouth Rock Assurance Corporation —Boston, MA
- $83,500 - $117,000 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Commuter assistance
Quick Apply
Senior Help Desk Technician II
Contact Government Services, LLC —Boston, MA
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
SENIOR IT SUPPORT ANALYST
Airspace Intelligence —Boston, MA
- Full-time
- 5 years
- Office
- Windows
Senior Help Desk Technician
Contact Government Services, LLC —Boston, MA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Senior Field Support Technician
Beth Israel Lahey Health —Charlestown, MA
- $30 - $42 an hour
- Full-time
- Oracle
- Hospital
- English
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- Senior level
Quick Apply
Field Support Technician Senior
Beth Israel Lahey Health —Charlestown, MA
- $30 - $42 an hour
- Full-time
- Oracle
- Hospital
- English
11d
Senior IT Support Specialist, Desktop Services
STR —Woburn, MA
- $82,000 - $103,000 a year
- Email
- 5 years
- Windows
- High school diploma or GED
- Profit sharing
- Paid parental leave
Quick Apply
Senior Application Support Engineer
Bain Capital —Boston, MA
- $125,000 - $145,000 a year
- Full-time
- 5 years
- Research
- SQL
Senior Technical Support Agent - East Coast, Night Shift
Yoodli AI Roleplays —Boston, MA
- $89,600 - $103,000 a year
- Night shift
- Remote
- Mentoring
- APIs
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Technical Support Engineer
Boston Dynamics —Waltham, MA
- $60,728 - $75,910 a year
- Computer science
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
Onsite Senior Technician
Custom Computer Specialists —Boston, MA
- $50,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Sr Staff Software Escalation Engineer - Identity Security Management Platform
Palo Alto Networks —Boston, MA
- $126,000 - $204,500 a year
- On call
- Computer Science
- 5 years
- Windows
Senior Engineer 1-Technical Support
Microchip Technology —Beverly, MA
- $68,640 - $205,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Employee stock purchase plan
- Health insurance
Technology - Technology Operations Specialist III
Metro Credit Union —Chelsea, MA
- $37 - $47 an hour
- On call
- 5 years
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
16h
Foxboro DCS Senior Customer Support Engineer
Schneider Electric —Foxborough, MA
- Online Application
- Computer science
- Computer Science
- 5 years
- Dental insurance
- Military leave
Application Support, Senior Associate
State Street —Boston, MA
- $52,000 - $91,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Sr. Client Service Analyst, ITS-Service Desk
Boston Medical Center —Boston, MA
- $26.92 - $37.74 an hour
- Full-time
- Writing skills
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
2d
Trading Application Support Engineer, Senior Associate
State Street —Boston, MA
- $52,000 - $91,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance

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senior it technician jobs near boston, ma

IT Senior Technician

City of Cambridge, MA -
Cambridge, MA

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Job Details

$42.39 - $48.22 an hour
23 hours ago

Qualifications

Desktop computer repair
Laptop (troubleshooting support)
Hardware maintenance
Windows
Printer (troubleshooting support)
Productivity software support
Desktop (troubleshooting support)
Customer support ticket management
macOS administration
macOS
Hardware diagnostics
Peripheral hardware support
Ticketing system technical support

Full Job Description

Posting Date:

7/23/26

Department:

Library - Innovation & Technology

Job Code:

L436 (ID#1793)

Salary Plan/Grade:

LIB 013

Number of Hours Per Week:

37.5

Additional Work Hours Information:

The work week is 37.5 hours assigned in the best interests of the library; primarily Monday through Friday. Flexibility to work evenings and weekends for special circumstances or scheduled activities.

Union Affiliation:

CPLSA, MSLA, Local 4928

# of openings:

Type of Employment:

Regular

Civil Service Type:

None

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under the Technical Support Manager, the IT Senior Technician assists in the implementation, troubleshooting, and ongoing administration of the library’s computer, network, phone, and mobile equipment. Provides exceptional customer service and technical support to end-users.

Work with the Technical Support Manager to maintain and support both public and staff computers consisting of Windows, Chrome OS, and Mac devices. Occasional support of patrons using public machines required.
Maintain equipment and software systems and assist with software and system upgrades as assigned.
Maintain and support the library’s VoIP and mobile phones.
Configure and deploy technical equipment such as Windows PCs, Chrome OS devices, Apple devices, tablets, scanners, and printers, as well as a variety of specialty library items.
Troubleshoot common hardware and software problems and escalate high impact issues to the Technical Support Manager.
Provide tier 1 and 2 support for all Library applications such as LibCal and Sierra, and escalate to vendors when necessary.
Work to maintain an accurate inventory of library technology.
Provide a high level of end-user support and training for library staff, including IT orientations for new library staff.
Liaise with the City of Cambridge IT department to troubleshoot and resolve complex staff issues and collaborate on larger projects.
Create and maintain documentation in the department knowledge base.
Maintain technical proficiency in Windows, macOS, and Chrome OS software and hardware. Engage in training to ensure a high level of knowledge related to the latest technology.
Provide supplemental support for all AV equipment including projectors, microphones, speakers, sound systems, and all other lecture hall and conference room equipment.
Provide excellent customer service both internally and externally and perform job responsibilities in a professional manner.
Perform other related duties and responsibilities as assigned for the good of the department and library.
In the case of after-hours emergencies, be reachable by City-provided cellphone to triage and escalate issues to other City or vendor contacts.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.

MINIMUM REQUIREMENTS:

Education and Experience:

Three (3) to five (5) years of experience performing technical support duties and a Bachelor’s degree in a related field, or equivalent combination of education, experience, and training. In exceptional instances, specialized education, training and/or experience may be substituted for part or all of the required elements.

Knowledge, Skills and Abilities:

Technical:

Considerable knowledge of computer systems principles and practices, including current industry best practices.
Skills in performing routine software and hardware troubleshooting on various computers, printers, scanners, etc.
Proficient in Microsoft Windows, Apple macOS, and Google Chrome OS operating systems and related productivity software.
Knowledge of PC and Server hardware support and networks.
Familiarity with ticketing systems such as BMC Track It!, Service Now, or Jira.
Knowledge of current mobile device systems is desirable.

Other:

Commitment to doing all work through a lens of diversity, equity, inclusion, and anti-racism.
Ability to effectively communicate technical information to audiences of differing levels of experience, both technical and non-technical.
Ability to maintain professionalism in a technical support environment.
Strong commitment to responsive and innovative service and a desire to master new technologies.
Excellent problem-solving skills.
Ability to quickly grasp new ideas and concepts.
Excellent organizational skills.
Time management skills, including the ability to set and adjust priorities in order to meet assignment deadlines.
Must be able to pay close attention to details and concentrate on work.
Must be able to work with frequent interruptions.
Ability to follow oral and written instructions accurately and thoroughly.
Adaptability and dependability to collaborate well within a team environment.
Flexibility to fill in during scheduling emergencies and vacation periods.
Friendliness, tact, patience, maturity, and strong interpersonal skills.
Ability and willingness to travel to library branches across Cambridge as needed during routine work.

PREFERRED QUALIFICATIONS:

Familiarity with the Minuteman Library Network services to staff and public access PCs.
Experience working with public libraries.
Certifications and training courses in network, software, and/or hardware support or other technical areas.
Experience supporting and administering Chrome OS devices.

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to operate a variety of machinery and equipment including office equipment such as computers, scanners, AV equipment, and mobile devices; pay close attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; place library materials on shelves or carts which can be located at floor level or overhead.

WORK ENVIRONMENT:

Works in assigned areas, including offices, training rooms, and public areas of all seven library locations, as necessary. Normal office exposure to noise, stress, and interruptions.

SCHEDULE:

The work week is 37.5 hours assigned in the best interests of the library; primarily Monday through Friday. Flexibility to work evenings and weekends for special circumstances or scheduled activities.

Monday 9:30am - 6:00 pm
Tuesday 9:30am - 6:00 pm
Wednesday 9:30am - 6:00 pm
Thursday 9:30am - 6:00 pm
Friday 9:30am - 6:00 pm

REQUIRED DOCUMENTS:

Please upload the below documents to complete your application:

Resume
Cover Letter

ABOUT THE CITY OF CAMBRIDGE

The City of Cambridge is a diverse and vibrant community that 120,000 residents of different ethnic, racial, religious, U.S. nationals and other backgrounds call home. We take pride in our City’s diversity and strive to create a workplace that is reflective of the community we serve - one in which all employees can thrive. The City is also deeply committed to creating an environment in which all our employees are treated equitably and feel included. In joining our team, you would work in a workplace environment that advances and values antiracism, diversity, equity, and inclusion (ADEI), and that is committed to embedding ADEI best practices and tenets in all aspects of our work. City of Cambridge residents are especially encouraged to apply to job openings.

EQUAL OPPORTUNITY / AFFIRMATIVE ACTION

The City of Cambridge is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, sex, religion, age, national origin, disability, or any other protected category. Women, minorities, veterans, members of the LGBTQ+ Community, and persons with disabilities are encouraged to apply. The City is committed to advancing a workforce culture of antiracism, diversity, equity, and inclusion. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request by contacting Human Resources at [email protected].

Apply Now

Refine Your Search

senior it technician jobs in boston, ma

IT Senior Technician

Senior Desktop Support Analyst

Senior Help Desk Technician II

SENIOR IT SUPPORT ANALYST

Senior Help Desk Technician

Senior Field Support Technician

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

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Senior IT Support Specialist, Desktop Services

Senior Application Support Engineer

Senior Technical Support Agent - East Coast, Night Shift

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Onsite Senior Technician

Sr Staff Software Escalation Engineer - Identity Security Management Platform

Senior Engineer 1-Technical Support

Technology - Technology Operations Specialist III

Foxboro DCS Senior Customer Support Engineer

Application Support, Senior Associate

Sr. Client Service Analyst, ITS-Service Desk

Trading Application Support Engineer, Senior Associate

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