Top 78 service desk engineer Jobs in boston, ma

IT Service Desk Analyst
CarGurus —Boston, MA
- $62,000 - $78,000 a year
- On call
- Hybrid work
- Research
- Mid-level
- Office
- Food provided
IT Support Engineer
Sonos, Inc —Boston, MA
- $67,000 - $83,400 a year
- Email
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- AD&D insurance
Desktop Support Engineer (Dispatch /Part-Time) – Boston, Massachusetts
Axiom Technologies —Boston, MA
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
2d
IT Manager
SimpliSafe —Boston, MA
- $120,800 - $177,100 a year
- Hybrid work
- Google Workspace
- Computer science
- 6 years
Quick Apply
Senior Administrative Assistant
Motional —Boston, MA
- $84,000 - $100,000 a year
- Multiple hires
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
IT Support Technician
Tata Consultancy Services —Cambridge, MA
- $50,000 - $70,000 a year
- Computer Science
- Mid-level
- Microsoft Office
- Commuter assistance
- Health insurance
IT Engineer
Gecko Robotics —Boston, MA
- $94,000 - $144,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Field Support Engineer
Tata Consultancy Services —Boston, MA
- $60,000 - $70,000 a year
- Clean driving record
- Mid-level
- Analysis skills
- Commuter assistance
- Health insurance
9d
Application, Infrastructure & Service Management, Officer
State Street —Boston, MA
- $70,000 - $118,750 a year
- Full-time
- Computer Science
- DevOps
- Mid-level
- Disability insurance
- Health insurance
Summer 2026 Data Engineer
Boston Public Health Commission —Boston, MA
- $18 - $20 an hour
- Seasonal
- Computer Science
- SQL
- Analysis skills
3d
Associate Network Engineer
Brandeis University —Waltham, MA
- $75,000 - $84,400 a year
- Full-time
- Computer Science
- Bachelor of Science
- System design
Systems Specialist
ECI —Boston, MA
- Up to $115,000 a year
- Hybrid work
- Azure
- Mid-level
- 3 years
- 401(k)
- Paid time off
Quick Apply
Senior Support Engineer
Analysis Group, Inc. —Boston, MA
- $90,000 - $100,000 a year
- On call
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
Data and Technology Manager
Boston Collegiate Charter School —Dorchester, MA
- $67,495 - $75,967 a year
- Extended hours
- Background check
- School experience
- Classroom
6d
Restaurant POS Service Analyst
FoodTec Solutions —Needham, MA
- $22.00 - $30.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
9d
Desktop Support Engineer (Dispatch /Part-Time) Billerica, -Massachusetts
Axiom Technologies —Billerica, MA
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
3d
Field Application Engineer
Nordic Semiconductor —Boston, MA
- $89,000 - $177,000 a year
- Hybrid work
- Background check
- Azure
- Computer Science
- Health savings account
- Disability insurance
8d
Account Executive – Sales Recruiter
Renascent Solutions —Boston, MA
- Email
- Remote
- Bachelor of Science
- Mid-level
- Communication skills
- Paid time off
Architectural Designer
Design Resource Team —South Boston, MA
- $50,000 - $70,000 a year
- Full-time
- AutoCAD
- Construction site
- Office
- Dental insurance
- Paid time off
Quick Apply
2d
Systems Engineer – Client Services (On-Site) (e)
ECI —Boston, MA
- Up to $85,000 a year
- Microsoft Excel
- Azure
- Microsoft Outlook
- 401(k)
- Paid time off
Quick Apply

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service desk engineer jobs near boston, ma

IT Service Desk Analyst

CarGurus -
Boston, MA

Apply Now

Job Details

$62,000 - $78,000 a year

Benefits

Food provided

Qualifications

Jira
Performance monitoring
ITIL Foundation
Non-technical user support
Wiki systems
Customer communication
ITIL Certification
IT user and group management
Linux support
Project management in technology
Tooling
Team leadership
Software deployment
In-person customer service
AI tools proficiency
Equipment troubleshooting
Research
Mid-level
Windows
Incident Escalation
Maintaining data pipelines
Professional development support
Internal employee customer service
Confluence
JavaScript
Desktop (troubleshooting support)
Industry trends
Incident management operations support
CompTIA Network+
Mentoring

Full Job Description

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams in the U.S. and overseas. The ability to be creative and have the initiative to improve processes will be a major part of your success. Your audience will be wildly multifaceted from C level executives, to engineers, to our sales team. One's ability to collaborate and work efficiently is central to the IT Team's focus and success. You will be hybrid out of our office on 1001 Boylston Street in Boston, MA.

What you'll do

Serve as an escalation point for all complex problems, documenting their solutions in Confluence articles and tickets.
Mentor less experienced team members to help them grow.
Identify, investigate, and resolve a range of technical issues affecting business systems by exceeding target SLAs (Service Level Agreements).
Call out high-impact incidents where appropriate and follow up to ensure resolution.
Maintain high customer satisfaction (Internal) for our colleagues.
Host 'walk-in' sessions in person and online.
Drive continuous improvements by implementing perfective measures that provide value and enhance functional performance.
Demonstrate flexibility to cope with changing demands based on business priority.
Supervise technology trends and make recommendations on incorporating innovative technology into our existing platforms.
Develop strong working relationships with key business members, IT project and development teams and relevant 3rd party vendors.
Support of system deployments from business and liaising with 3rd party vendors where relevant.
Ensure that emerging and ongoing requirements are accommodated by researching and reviewing new systems and applications.
Developing tools to automate daily tasks to build efficiencies for the team.
Manage user lifecycle processes including onboarding, offboarding, and access control, ensuring compliance with governance policies.
Other duties as assigned.

What you'll bring

2+ years of desktop support engineering experience or IT-related support.
Proficiency in automating workflows and scripting using Python, JavaScript, and others.
Experience supporting MACs (OSX) and PCs (Windows and/or Linux) within an enterprise environment.
Expert level knowledge of diagnostic utilities and troubleshooting.
Experienced working in a team-oriented and collaborative environment.
Knowledge of Service Desk operations using Jira Service Management.
Broad understanding of IT concepts, development practices, and architectures.
Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework.
Strong interpersonal skills, attention to detail and ability to manage tasks simultaneously.
On-call and occasional hours outside normal business hours according to our needs.
Exceptional communication skills, able to interface confidently with executive leadership and non-technical users alike.
Proactive mindset with demonstrated ability to lead projects, improve systems, and influence IT strategy through data-driven insights.
Relevant certifications (e.g., CompTIA A+/Network+, ITIL Foundation, Jamf Certified Tech/Admin, Microsoft Certified: Modern Desktop Administrator, or equivalent) strongly preferred.
Provide technical support for AI-driven applications, troubleshooting issues related to APIs, access and data pipelines to ensure optimal performance.
Monitor AI application performance, analyze logs, and escalate complex issues related to model behavior, latency, and data inconsistencies.

In addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs), moving tables and chairs, and plugging in devices under desks and other confined spaces. The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of their responsibilities.

Working at CarGurus

We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

Apply Now

Refine Your Search

service desk engineer jobs in boston, ma

IT Service Desk Analyst

IT Support Engineer

Desktop Support Engineer (Dispatch /Part-Time) – Boston, Massachusetts

IT Manager

Senior Administrative Assistant

IT Support Technician

IT Engineer

Field Support Engineer

Application, Infrastructure & Service Management, Officer

Summer 2026 Data Engineer

Associate Network Engineer

Systems Specialist

Senior Support Engineer

Data and Technology Manager

Restaurant POS Service Analyst

Desktop Support Engineer (Dispatch /Part-Time) Billerica, -Massachusetts

Field Application Engineer

Account Executive – Sales Recruiter

Architectural Designer

Systems Engineer – Client Services (On-Site) (e)

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