Top 71 Specialty pharmacy patient liaison Jobs in Boston, Ma

Pharmacy Patient Liaison, PCC - Specialty Pharmacy
Boston Medical Center —Randolph, MA
- $26.92 - $37.74 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Health insurance
- Dental insurance
Specialty Pharmacy Liaison
Shields Health Solutions —Boston, MA
- $50,000 - $65,000 a year
- No weekends
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
4d
Patient Education Liaison (PEL)
Praxis Precision Medicines, Inc. —Boston, MA
- $165,000 - $189,000 a year
- Email
- Remote
- 8 years
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Employee stock purchase plan
Quick Apply
Specialty Pharmacy Liaison
Beth Israel Lahey Health —Westwood, MA
- $29.00 - $39.03 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Pharmacy Technician - Patient Liaison - Bilingual Spanish
Shields Health Solutions —Boston, MA
- $50,000 - $60,000 a year
- No weekends
- Spanish
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
10d
Pharmacy Operations Manager
Shields Health Solutions —Boston, MA
- $70,000 - $95,000 a year
- Microsoft Outlook
- Hospital
- 5 years
Quick Apply
Patient Care Coordinator
Boston Medical Center —Boston, MA
- $22.84 - $31.97 an hour
- Full-time
- Surgery
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Pharmacy Benefit Specialist
Dana-Farber Cancer Institute —Boston, MA
- $66,331.20 - $76,440.00 a year
- Full-time
- Hospital
- HIPAA
- Mid-level
2d
Pharma Field Sales - Cardiometabolic Care Specialist I - Hep Gi - Boston Massachusetts
Novo Nordisk —Boston, MA
- $108,000 - $182,000 a year
- Mid-level
- Windows
- Analysis skills
- Disability insurance
- Health insurance
11d
Nursing Coordinator
Boston Medical Center —Norwood, MA
- $69,500 - $101,000 a year
- Full-time
- Background check
- Nursing
- Medication administration
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse, Infectious Disease Clinic
Boston Children's Hospital —Boston, MA
- $60,809 - $130,939 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Field Access Manager, Rare Tumor (Southeast)
Merck KGaA —Boston, MA
- $143,100 - $242,500 a year
- HIPAA
- Mid-level
- Analysis skills
- Health insurance
- Paid time off
3d
Field Access Manager, Rare Tumor (Northwest)
Merck KGaA —Boston, MA
- $143,100 - $242,500 a year
- HIPAA
- Mid-level
- Analysis skills
- Health insurance
- Paid time off
3d
Hepatology Account Manager - South Boston
GlaxoSmithKline —Boston, MA
- $162,750 - $271,250 a year
- Full-time
- Remote
- Up to 50% travel
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Cornea Reimbursement Liaison - Boston, MA | Augusta, ME | Burlington, VT | Hartford, CT | Manchester, NH | Providence, RI
Glaukos —Boston, MA
- $143,400 - $179,200 a year
- Full-time
- Background check
- Up to 50% travel
- Customer service
Quick Apply
Field Access Manager, Rare Tumor (Southwest)
Merck KGaA —Boston, MA
- $143,100 - $242,500 a year
- HIPAA
- Mid-level
- Analysis skills
- Health insurance
- Paid time off
2d
Patient Care Coordinator - onsite
Boston Medical Center —Boston, MA
- $22.84 - $31.97 an hour
- Full-time
- Surgery
- Word processing
- Writing skills
- Health insurance
- Dental insurance
Regional Director, Field Patient Access (Northeast)
Compass Pathways —Boston, MA
- $200,000 - $250,000 a year
- 5 years
- Bachelor's degree
- Travel
Quick Apply
Administrative & Referral Coordinator
Boston Medical Center —Boston, MA
- $21.39 - $30.05 an hour
- Full-time
- Surgery
- English
- Mid-level
- Health insurance
- Dental insurance
1d
DIRECTOR NATIONAL ACCOUNTS
Intellia Therapeutics —Cambridge, MA
- $243,000 - $297,000 a year
- Up to 50% travel
- 8 years
- Bachelor's degree
- Free parking
- Commuter assistance
3d

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specialty pharmacy patient liaison jobs near boston, ma

Pharmacy Patient Liaison, PCC - Specialty Pharmacy

Boston Medical Center -
Randolph, MA

Apply Now

Job Details

Full-time
$26.92 - $37.74 an hour

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
403(b)
Opportunities for advancement

Qualifications

Confidential information handling
Phone communication
Pharmacy Technician License
Employee relationship building
English
High school diploma or GED
Registered Pharmacy Technician
Working with individuals from diverse cultural backgrounds
Client interaction via phone calls

Full Job Description

Pharmacy Patient Liaison, PCC - Specialty Pharmacy

48781

Remote, United States

41 Teed Drive, Randolph, Massachusetts, United States, 02368

Full Time

POSITION SUMMARY:

Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians and Pharmacy Liaisons. The cornerstone of BMC's Specialty Pharmacy approach is an unparalleled level of integration with the clinical team coupled with highly personalized service, thus driving better outcomes at lower cost.

The Pharmacy Patient Liaison is a unique role that provides integrated support to patients and pharmacists by providing a ‘hands-on’ approach to total quality patient care. This position is considered essential to the growth and maintenance of the specialty pharmacy business line and is considered at the core of supporting health system operating margin. Management of specialty patients and their drugs is done in a manner that is similar to management of sales accounts. This hybridized role is a unique combination of patient service delivery and business performance.

The Pharmacy Patient Liaison works closely with patients to deliver a full continuum of medication adherence support by utilizing BMC’s various tools and applications. Encourages patients of clinics to utilize BMC pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Patient Liaison may be located in a clinical area, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison’s success.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Patient Relationship Development and Client Sales – Responsible for managing and growing patient account base by recruitment and retention of specialty pharmacy services driven through BMC Health System
- Sales and recruitment functions
  - Patient Liaisons are assigned specific responsibilities in which they are given target goals and expectations in recruitment of patients into the specialty program at BMC
  - Such target goals are measured and evaluated on a consistent basis through various sales and reporting customer relationship platforms, and through revenue performance of each individual specialty service line
  - Recruitment functions may include following up on provided leads for new business in clinic, and generating leads through provider relationships or direct customer service engagements
- Patient Retention
  - Encourages patients of clinics to utilize BMC pharmacy to fully benefit from its superior patient care services
  - Work closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications
  - Provide outbound therapy/medication adherence check-ups by process refills to ensure no gaps in refills/treatment
  - Build relationships with patients by providing friendly, courteous and efficient service
  - Retention of patient business is essential for growth and thus is measured as closely as the sales and recruitment functions of patient liaisons

Personnel Responsibilities – Responsible for building and maintaining relationships with provider, care teams, and ancillary support necessary to sustain sales and recruitment functions
- Internal Relationships
  - Developing and growing trusting relationships with providers and hospital staff to provide highest level of care for a complex patient panel
  - Maintaining and supporting pharmacy interdepartmental relationships and management to ensure seamless transition of patient care from clinic to pharmacy
- External Relationships
  - Developing and growing trusting relationships with patients to provide highest level of care

Operational Responsibilities – Technical savvy, communicating at all levels of the hospital organization and problem solving are required
- Navigate patient Electronic Medical Record (EMR) to effectively answer questions and/or provide documentation as needed for prior authorizations
- Communicate with providers (Doctors, Nurses, Clinical Pharmacists) in person, over the phone, and through written transmission via EMR in a timely and professional manner
- Communicate with Specialty Pharmacy Management, Medical Directors, and Practice Managers to provide support for new and ongoing hospital initiatives
- Resolve high level patient care issues and situational awareness around when to involve managers and/ or clinicians
- Demonstrate resourcefulness in the face of challenges and providing workable solutions to complex problems
- Capacity to work independently by managing workload and meeting established goals in a fast paced environment
- Train and support new staff in understanding and learning the expectations for day-to-day operations in a specific role

Must adhere to all of BMC’s RESPECT behavioral standards.

Drug Testing Required

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

HS Diploma or G.E.D. required

AA or BA preferred

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Requires licensure to practice pharmacy
Must be currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in the worked-in state.
Technicians must have current active National Certification verified by PTCB or ExCPT.
As part of the employment screening process, to be compliant with URAC (Utilization Review Accreditation Commission) requirements, employees hired into this role must pass a drug screen.

EXPERIENCE:

Must have 4-5 years' of pharmacy experience
Pharmacy Interns – must be in their 2nd year

KNOWLEDGE AND SKILLS:

Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone.
Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients; ability to explain required information to customers in a comprehensible manner.
Other professional skills and qualities: organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.
Cultural sensitivity, understanding, and comfort with a wide range of social, racial and ethnic populations.
Must practice discretion and confidentiality as position deals with highly sensitive and private data.
Ability to understand, explain, and actively promote the hospital’s objectives through direct coordination and commitment to the program’s goals.
Flexibility to adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments, etc.
Highly proficient in Microsoft Office particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information.

Additional preferred qualifications:

Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.
Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.
Experience with submission of prior authorization requests to third party payors
Familiarity with 340B drug program and ACO hospital models.
Knowledge of QS1/NRx, EPIC, Salesforce, Navinet

Compensation Range:

$26.92- $37.74

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Apply Now

Refine Your Search

specialty pharmacy patient liaison jobs in boston, ma

Pharmacy Patient Liaison, PCC - Specialty Pharmacy

Specialty Pharmacy Liaison

Patient Education Liaison (PEL)

Specialty Pharmacy Liaison

Pharmacy Technician - Patient Liaison - Bilingual Spanish

Pharmacy Operations Manager

Patient Care Coordinator

Pharmacy Benefit Specialist

Pharma Field Sales - Cardiometabolic Care Specialist I - Hep Gi - Boston Massachusetts

Nursing Coordinator

Registered Nurse, Infectious Disease Clinic

Field Access Manager, Rare Tumor (Southeast)

Field Access Manager, Rare Tumor (Northwest)

Hepatology Account Manager - South Boston

Cornea Reimbursement Liaison - Boston, MA | Augusta, ME | Burlington, VT | Hartford, CT | Manchester, NH | Providence, RI

Field Access Manager, Rare Tumor (Southwest)

Patient Care Coordinator - onsite

Regional Director, Field Patient Access (Northeast)

Administrative & Referral Coordinator

DIRECTOR NATIONAL ACCOUNTS

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