Top 1835 Sr. manager, contact center Jobs in Boston, Ma

Sr. Manager, Contact Center
Dana-Farber Cancer Institute —Brookline, MA
- $88,600 - $104,800 a year
- Full-time
- Hybrid work
- 6 years
- Administrative experience
- Bachelor's degree
Sr Manager, Reception and Operations
Servier —Boston, MA
- $145,000 - $166,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Disability insurance
- Health insurance
Supervisor, Customer Contact Center
South Shore Health —Weymouth, MA
- $79,600 - $113,800 a year
- Full-time
- Mid-level
- Organizational skills
- Paid time off
7d
Senior Product Manager (Contact Center Strategy)
Lendbuzz —Boston, MA
- $140,000 - $170,000 a year
- Full-time
- Remote
- Background check
- 5 years
- Office
Quick Apply
Senior Manager, Tax
Forvis Mazars —Boston, MA
- Full-time
- 7 years
- CPA
- Master's degree
Quick Apply
Construction Senior Field Manager - High Growth Roofing + Carpentry Company
Roof Hub —Boston, MA
- $85,000 - $150,000 a year
- Full-time
- Carpentry
- Clean driving record
- Construction site
- Paid training
- Health insurance
Quick Apply
Senior Project Manager – Licensed Site Professional (LSP)
Pinchin LLC —North Andover, MA
- 7 years
- Management
- Master's degree
- Health savings account
- Flexible spending account
Quick Apply
Senior Plumbing Estimator/Project Manager
American Plumbing & Heating —Norwell, MA
- $80,000 - $90,000 a year
- Email
- Construction site
- Residential
- Travel
- Paid holidays
- Health insurance
Quick Apply
Expert Senior Manager, Engineering Excellence
Bain & Co. —Boston, MA
- $258,425 - $293,500 a year
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Senior Restaurant & Operations Manager
Dave & Buster's —Braintree, MA
- $72,521 - $89,000 a year
- Weekends as needed
- Casual dining restaurant
- Senior level
- Leadership
- Disability insurance
- Dental insurance
Expert Senior Manager, AI Engineering
Bain & Co. —Boston, MA
- $258,000 - $293,500 a year
- Full-time
- System design
- Office
- Continuous improvement
- Wellness program
- Paid holidays
Quick Apply
Senior Restaurant & Operations Manager
Dave & Buster's —Natick, MA
- $72,521 - $85,319 a year
- Weekends as needed
- Senior level
- Restaurant
- Disability insurance
- Dental insurance
BDC Sales Representative
Parkway Toyota of Boston —West Roxbury, MA
- $50,000 - $80,000 a year
- Full-time
- Dealership
- Computer literacy
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Regulatory Publishing Senior Manager (Contract)
Vertex Pharmaceuticals —Boston, MA
- $85 - $92 an hour
- Temporary
- 7 years
- Writing skills
- Bachelor's degree
Senior Case Manager
Beverly Bootstraps —Beverly, MA
- $75,000 a year
- Weekends as needed
- Spanish
- Office
- Master's degree
- Disability insurance
- Health insurance
Quick Apply
Inside Sales Representative - Uncapped Commission
Lawn Doctor —Hanson, MA
- $50,000 - $70,000 a year
- Overtime
- Computer literacy
- High school diploma or GED
- Ability to sit for extended periods
- AD&D insurance
- Paid holidays
Quick Apply
1d
Marketing Manager; Home Services Appointment Setting & Lead Conversion
United Home Experts, Inc —Ashland, MA
- $100,000 - $160,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Relocation assistance
- Health insurance
Quick Apply
2d
Senior GTM Strategy & Product Marketing Manager
SOFTBANK ROBOTICS AMERICA INC —Boston, MA
- Full-time
- Bachelor of Science
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Senior Preconstruction Manager
Consigli Construction —Boston, MA
- $218,000 - $240,000 a year
- Full-time
- Word processing
- Bachelor of Science
- Engineering
Quick Apply
Senior Manager, R&D Biomechanical Engineering - Shark Beauty and Personal Care
SharkNinja —Needham, MA
- $127,500 - $185,000 a year
- CAD
- Bachelor of Science
- Analysis skills
- Health savings account
- AD&D insurance

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sr. manager, contact center jobs near boston, ma

Sr. Manager, Contact Center

Dana-Farber Cancer Institute -
Brookline, MA

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Job Details

Full-time
$88,600 - $104,800 a year

Qualifications

Employee relationship building
Bachelor's degree
Stakeholder relationship building

Full Job Description

Job Ref:

JR-5819

Location:

10 Brookline Place, BROOKLINE, MA 02445

Category:

Operations

Employment Type:

Full time

Work Location:

Hybrid: 2-3 days onsite/week

Salary/Pay Rate:

$88,600.00 - $104,800.00 per year

Overview

The Senior Manager, Contact Center is responsible for providing strategic direction and daily oversight to the DFCI Welcome Center Triage teams. This role collaborates with management across the Contact Operations, ACO, as well as DFCI leadership to ensure an exceptional patient experience is delivered to all individuals calling into DFCI. The role also works within their team to motivate and energize staff with a focus on collaboration and ongoing supportive performance management. The Senior Manager is responsible for the long-term success of the Welcome Center and creating a high-performing and patient-centric environment. The leader of the Welcome Center, the role is responsible for developing the best-in-class customer service and patient-centric models, as the first impression for patients calling into Dana-Farber Cancer Institute.

The Senior Manager establishes short term and long-term New, Established, and Pediatric Contact Center Operations goals that are aligned with the institute strategic goals and advances new patient operations objectives in collaboration with the leadership team and in alignment with the vision and mission of the organization.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities

Provide strategic leadership for the Welcome Center triage model, driving continuous improvement in patient satisfaction and staff performance
Establish, monitor, and enforce performance metrics and service standards to optimize operations and reduce reliance on overflow services
Lead Customer Service Excellence initiatives, including training, onboarding, and development programs to enhance patient experience
Set and drive department goals aligned with organizational strategy, ensuring accountability for outcomes
Develop and execute a strategic roadmap for growth, innovation, and expansion of Welcome Center services
Build and manage cross-functional partnerships (e.g., BIDMC, clinical teams, IS) to enhance coordination and service delivery
Oversee operational excellence, including 24/7 support models, staffing, budget management, and patient safety/complaint resolution
Advance digital and omnichannel capabilities, including non-phone support and AI-driven quality assurance initiatives
Supervise staff. Hire, develop, and manage staff to achieve organizational goals. Set clear expectations, deliver feedback, and monitor performance for quality, efficiency, and compliance with policies and procedures. Mentor staff, foster career growth, and cultivate a positive and productive work environment.

Knowledge, Skills and Abilities

Expertise in customer support operations (healthcare preferred)
Knowledge of medical terminology; EMR (Epic) and CRM proficiency
Ability to manage staffing based on demand and service levels
Experience tracking KPIs and enforcing performance standards
Ability to maintain confidentiality and handle sensitive information
Strong relationship-building across clinical and administrative teams
Excellent customer service and conflict resolution skills
Detail-oriented, adaptable, and effective in fast-paced environments

Minimum Job Qualifications

Bachelor’s degree required.
6+ years of administrative and/or customer service experience required.
Healthcare call center and/or telecommunications experience preferred.

License/Certification/Registration Required: None

Supervisory Responsibilities: Yes

Directly supervises Welcome Center Supervisors and Supervisor IIs (approx. 6 FTE). Indirectly supervises Patient Representative I and II employees (approx. 75+ FTE).

Patient Contact: Yes

Direct patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter, or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to .

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$88,600.00 - $104,800.00

Apply Now

Refine Your Search

sr. manager, contact center jobs in boston, ma

Sr. Manager, Contact Center

Sr Manager, Reception and Operations

Supervisor, Customer Contact Center

Senior Product Manager (Contact Center Strategy)

Senior Manager, Tax

Construction Senior Field Manager - High Growth Roofing + Carpentry Company

Senior Project Manager – Licensed Site Professional (LSP)

Senior Plumbing Estimator/Project Manager

Expert Senior Manager, Engineering Excellence

Senior Restaurant & Operations Manager

Expert Senior Manager, AI Engineering

Senior Restaurant & Operations Manager

BDC Sales Representative

Regulatory Publishing Senior Manager (Contract)

Senior Case Manager

Inside Sales Representative - Uncapped Commission

Marketing Manager; Home Services Appointment Setting & Lead Conversion

Senior GTM Strategy & Product Marketing Manager

Senior Preconstruction Manager

Senior Manager, R&D Biomechanical Engineering - Shark Beauty and Personal Care

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