Top 271 support escalation engineer Jobs in boston, ma

Portfolio Building Engineering Manager
Lincoln Property Company —Cambridge, MA
- $123,000 - $185,000 a year
- On call
- Background check
- Ability to lift 50 pounds
- Driver's License
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Field Service Engineer - Boston, MA (Second Shift)
Philips —Boston, MA
- $32 - $51 an hour
- Full-time
- Hospital
- Mid-level
- Office
- Health savings account
- Employee stock purchase plan
8d
Enterprise Applications Support Engineer
Wolf, Greenfield & Sacks P.C. —Boston, MA
- $85,000 - $150,000 a year
- Full-time
- Background check
- Computer science
- Azure
- Health savings account
- Health insurance
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IT Systems Administrator
Boston HelpDesk —South Boston, MA
- $75,000 - $95,000 a year
- 8 hour shift
- Azure
- Customer service
- English
- Health insurance
- Dental insurance
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Field Service Engineer, Ultrasound (Field: Boston, MA)
Philips —Boston, MA
- $32 - $51 an hour
- Overtime
- Hospital
- Mid-level
- Office
- Health savings account
- Employee stock purchase plan
IT Service Desk Analyst
CarGurus —Boston, MA
- $62,000 - $78,000 a year
- On call
- Hybrid work
- Research
- Mid-level
- Office
- Food provided
Senior Refrigeration Engineer
City BES, LLC —Burlington, MA
- $70,000 - $130,000 a year
- Full-time
- Background check
- AutoCAD
- 5 years
- Health savings account
- Health insurance
Quick Apply
9d
Engineering Manager
KKS Search & Consulting, LLC —Beverly, MA
- $124,870.90 - $175,000.00 a year
- Full-time
- Team management
- Travel
- Mentoring
- Health savings account
- Paid holidays
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Sr Digital Business Relationship Manager, Record-to-Report (R2R) – Hybrid
Cabot Corporation —Billerica, MA
- $143,650 - $214,900 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Pass drug screening
- Health insurance
- Dental insurance
Director of Product Management- Cloud Infrastructure Engineering
Athenahealth —Boston, MA
- $166,000 - $282,000 a year
- Full-time
- Computer science
- Computer Science
- Supervising experience
- Commuter assistance
- Tuition reimbursement
Commissioning Project Manager
US AMR-Jones Lang LaSalle Americas, Inc. —Boston, MA
- $85,000 - $128,000 a year
- Online Application
- Background check
- Up to 50% travel
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
4d
HVAC Facilities Supervisor
FM —Waltham, MA
- $106,000 - $132,200 a year
- Full-time
- Office
- 8 years
- High school diploma or GED
- 401(k)
- Tuition reimbursement
Field Service Engineer - Boston, MA
Philips —Boston, MA
- $32 - $51 an hour
- Overtime
- Hospital
- Mid-level
- Office
- Health savings account
- Employee stock purchase plan
10d
Site AI Engineer - Boston, MA
Suffolk Construction Company, Inc. —Boston, MA
- $152,000 - $222,000 a year
- Full-time
- Azure
- Computer Science
- Construction site
- Commuter assistance
- Fuel card
8d
Intune and Microsoft Entra Desktop Engineer - Hybrid Onsite in Boston MA (NO VISAS & LOCALS ONLY)
Yoh, A Day & Zimmermann Company —Boston, MA
- $30 - $40 an hour
- Hybrid work
- Microsoft Outlook
- Office
- Continuous improvement
- Health savings account
- Disability insurance
Quick Apply
3d
Accounts Payable Manager
Motional —Boston, MA
- $109,000 - $142,000 a year
- Hybrid work
- Bachelor of Science
- Office
- Finance
Quick Apply
DevOps Engineer
MassHousing —Boston, MA
- $103,312.74 - $134,306.46 a year
- Weekends as needed
- Hybrid work
- 5 years
- System design
- Office
- Paid holidays
- Disability insurance
10d
Desktop Support Engineer (Dispatch /Part-Time) – Boston, Massachusetts
Axiom Technologies —Boston, MA
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
3d
IT Engineer
Gecko Robotics —Boston, MA
- $94,000 - $144,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Operations Engineer II (Remote, US)
Openly —Boston, MA
- $96,000 - $114,000 a year
- Google Workspace
- Computer Science
- DevOps
- Paid parental leave
- Disability insurance
Quick Apply

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Portfolio Building Engineering Manager

Lincoln Property Company
Cambridge, MA

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Job Details

$123,000 - $185,000 a year

Qualifications

Vendor relationship building
Customer communication
Automation
Environmental legislation
Environmental compliance
Reporting and dashboarding tools
CMMS
Driver's License
Managing engineering teams
Task prioritization
Environmental law compliance support
Water systems
SharePoint
Regulatory compliance analysis
Building automation systems
Data analysis software

Full Job Description

The Portfolio Engineer (PE) supports the Director of Engineering in the day‑to‑day execution and strategic management of building operations across a portfolio of high-quality commercial, medical office and life science properties.

This role provides hands‑on mechanical systems support and leadership to a team of Chief Engineers and Building Engineers, ensuring operational excellence, code compliance, safety, and exceptional tenant service. The PE oversees preventive and corrective maintenance programs, ensures adherence to SOPs, and supports complex building systems and critical lab environments that require reliability, precision, and responsiveness throughout the portfolio

Key Responsibilities

Portfolio & Team Leadership

Supervise, coach, and help develop a team of Building Engineers and Maintenance Technicians across multiple assets; oversee scheduling, coverage, on‑call rotations, and performance management.
Conduct field audits and top to bottom inspections to validate quality of rounds, PM completion, and documentation.
Help DOE Champion a culture of safety, accountability, continuous improvement, and tenant‑first service.
Assist with hiring, onboarding, skills assessments, and training plans including advanced systems and life science operational standards (mechanical/electrical fundamentals, BAS controls, safety, SOP adherence).
Ensure consistency and communication across portfolio
In coordination with Regional Property Manager and General Managers, regularly assess current policies and implement new portfolio policies Mechanical Systems Support (Hands‑On & Technical Oversight)
Provide advanced troubleshooting and optimization for HVAC systems supporting office, medical office and life science systems (central plants, boilers, air cooled chillers, cooling towers, AHUs, VAV's, standby oil units, pumps, heat exchangers, steam boilers/systems, House VAC, CDA and RODI systems, Nitrogen generators, fume hoods, gas monitoring systems, PH Neutralization systems, BTU metering, energy recovering systems, stand by and life safety generators.)

Support and oversee high-performance HVAC systems, including 100% outside air systems, pressurization control, and tight environmental tolerances required in lab spaces.
Ensure throughout the portfolio the management of the water treatment programs (closed loop, condenser water, domestic water, and specialty lab/process water systems where applicable) with strong attention to system performance is being carried out

Oversee, understand electrical distribution (switchgear, transformers, panels), emergency power (generators, ATS), UPS systems, and lighting controls; coordinate and execute an electrical maintenance plan for the portfolio.
Work with the Chief Engineers to understand building automation systems (BAS/BMS)—trend logs, setpoint strategies, scheduling, alarms, and sequences of operation; to maintain indoor environmental quality, optimize energy performance, and ensure system reliability
Ensure compliance and maintenance of life‑safety systems (fire alarm, sprinklers, fire pump, smoke control, stair pressurization, emergency lighting) in partnership with Life Safety/Fire Protection vendors to align with regulatory and operational standards.
In line with the DOE, Guide root‑cause analysis for recurring mechanical/electrical issues and lead corrective action plans.
Support specialized lab systems

Operations, Inspections & Compliance

Ensure daily/weekly/monthly engineering rounds are completed, logged, and reviewed; verify meter readings, differential pressures, vibration/noise anomalies, and temperatures/humidity are within spec.
Enforce with all engineers, inspection calendars and documentation for boilers, pressure vessels, backflow preventers, fire/life safety, elevators, tanks, and air quality; ensure timely remediation of deficiencies.

Support compliance with OSHA, NFPA, ASHRAE, and lab-related operational guidelines.
Partner with tenants and EHS teams to support inspections, audits, and operational coordination.

Support and oversee laboratory waste systems, including pH neutralization systems, acid waste piping, and monitoring controls; ensure proper operation, calibration, and compliance with local discharge regulations and environmental standards.
Coordinate with vendors and tenant EHS teams to maintain system performance, respond to alarms, and ensure safe handling and disposal of lab waste streams.
Familiar with building systems serving animal care (vivarium) facilities, including HVAC systems designed for high air change rates, directional airflow, pressurization control, and strict temperature/humidity requirements

Maintenance, Reliability & Capital Planning

Verify all engineers maintain critical spares inventory (belts, filters, contactors, bearings, sensors) and validate their procurement process to minimize downtime.
Contribute to multi‑year capital plans (equipment replacements, controls upgrades, energy retrofits, and lab infrastructure improvements) with scopes, budgets, and ROI.
Oversee the planning and supervise shutdowns and tie‑ins (mechanical/electrical/plumbing), ensuring risk management and tenant communication.
Lead or support commissioning, re‑commissioning, and retro‑commissioning initiatives.

Energy, Sustainability & Analytics

Make sure engineers optimize BAS schedules, resets, and sequences in line with occupancy and comfort standards; maintain indoor environmental quality targets. Optimize building systems to balance occupant comfort, operational performance, and energy efficiency, particularly in energy-intensive lab environments.

Support sustainability certifications (e.g., ENERGY STAR, LEED, Fitwel, Wells) and corporate reporting

Financial & Vendor Management

Assist Property Managers with budget development and management (OPEX, R&M, utilities); validate invoices.

Oversee vendor performance, ensuring quality service delivery and accountability.
Assist with RFP process, including scope development where needed

Maintain strong relationships with Utility providers and other partners, helping to ensure first class service and responsiveness

Communication & Service

Partner with Property Management, Security, Janitorial, and Leasing to support tenant satisfaction and business continuity.
Serve as an escalation point for after‑hours incidents, weather events, and critical system alarms.

Leasing Support

Participate in leasing tours as requested.
Support Leasing Process as requested, with building/system information and prospective client questions.

Qualifications

Experience: 7–10+ years in commercial property/building engineering, including experience supporting life science, medical office, biotech, or laboratory environments with at least 3 years supervising multi‑site or large‑site teams.
Technical: Strong knowledge of HVAC central plants, BAS/BMS, electrical distribution, life safety, water treatment, and CMMS workflows.
Regulatory: Strong understanding of OSHA, NFPA, ASHRAE standards, local codes, and environmental regulations.
Software: CMMS, BAS front‑ends, MS 365 (Excel, Teams, SharePoint), energy analytics tools; ability to interpret trend logs and create basic dashboards.

Certifications (Preferred)

CFC/EPA 608 Universal
Manufacturer training (chiller/boiler/BAS)
Lab safety or related technical training.
Wastewater License

Core Competencies

Technical troubleshooting & systems thinking
People leadership, coaching, and delegation
Safety mindset and regulatory diligence
Planning, prioritization, and follow‑through
Clear written and verbal communication
Customer service and tenant management
Ability to support critical and high demand environments

Physical & Work Conditions

Ability to lift up to 50 lbs, climb ladders, access mechanical rooms/rooftops, and work in varying temperatures/noise levels.
Occasional off‑hours/on‑call support, emergency response, and weather event coverage.
Valid driver's license; ability to travel between sites.

Oversee Engineers Key Performance Indicators (KPIs)

PM completion rate & schedule adherence (95%)
Rounds/inspection completion and documentation accuracy (100% on time)
Unplanned downtime & mean time to repair (MTTR) reduction
Safety metrics (recordables, near-miss reporting, audit scores)
Budget adherence and contract performance

About Lincoln Property Company

Lincoln Property Company ("Lincoln") is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-use properties, throughout the United States, United Kingdom, and Europe. Lincoln's combined management and leasing portfolio on behalf of institutional clients includes more than 680 million square feet of commercial space. For more information, visit: www.lpc.com.

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.

By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with Lincoln Property Company's privacy policy.

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.

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Key Responsibilities

Portfolio & Team Leadership

Operations, Inspections & Compliance

Maintenance, Reliability & Capital Planning

Energy, Sustainability & Analytics

Financial & Vendor Management

Communication & Service

Qualifications

Certifications (Preferred)

Core Competencies

Physical & Work Conditions

Oversee Engineers Key Performance Indicators (KPIs)