Top 679 Survey manager Jobs in Boston, Ma

Manager, Voice of the Customer
Keolis Commuter Services —Boston, MA
- $80,000 - $88,000 a year
- Background check
- 5 years
- Writing skills
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6d
Manager of Workforce Training & Development
Upham's Community Care —Dorchester, MA
- $110,000 - $125,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- Management
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Project Manager
Loyal Source Government Services —Boston, MA
- $120,000 a year
- Clean driving record
- Construction site
- High school diploma or GED
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11d
Alumni Travel Program Manager
MIT —Cambridge, MA
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
4d
Market Sales Manager | Boston, MA (On/Off Premise Experience Required)
Prometheus Beverage —Boston, MA
- $80,000 - $90,000 a year
- Full-time
- Remote
- Writing skills
- Public speaking
- Mid-level
- Paid time off
- 401(k) matching
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Manager
Museum of Fine Arts —Boston, MA
- $110,000 - $115,000 a year
- Full-time
- 7 years
- Education
- Psychology
Manager Survey Department
Massachusetts Port Authority —Boston, MA
- Full-time
- 5 years
- English
- Bachelor's degree
10d
Manager, Staff Development and DEI
Museum of Fine Arts —Boston, MA
- $110,000 - $115,000 a year
- Full-time
- 7 years
- Education
- Psychology
Human Resources Associate
Harvard Management Company —Boston, MA
- $90,000 - $110,000 a year
- Online Application
- Hybrid work
- Customer service
- Research
- Mid-level
- Retirement plan
Survey Project Manager - Massachusetts PLS
SGC Engineering LLC —Boston, MA
- $130,000 a year
- Remote
- Management
- Research
- 3 years
- Health insurance
- Dental insurance
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Account Executive, Assisted Sell - New England
l'Oréal —Boston, MA
- $82,000 - $116,800 a year
- Full-time
- Hybrid work
- Microsoft Word
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
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Manager, Regulatory Affairs
Deciphera Pharmaceuticals —Waltham, MA
- $116,000 - $160,000 a year
- Full-time
- Remote
- 6 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
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General Manager
The Atchison Group Inc. —Boston, MA
- $99,900 - $119,000 a year
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
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Senior Merchandising Operations Program Manager
Chewy —Boston, MA
- $129,500 - $207,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Product management
- Paid holidays
- Health insurance
Community Manager - Bell North Shore
Bell Partners Inc. —Salem, MA
- $80,000 - $90,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Supervising experience
- Health insurance
- Cell phone reimbursement
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11d
Property Manager - Community Associations
JA Wood Management LLC —Lexington, MA
- From $100,000 a year
- Full-time
- No experience needed
- Mid-level
- 3 years
- Opportunities for advancement
Quick Apply
3d
Property/Community Manager
Eagle Rock Properties —Boston, MA
- Bilingual
- Mid-level
- Office
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4d
Security Operations Manager ($92,892/year)
Securitas Security Services —Cambridge, MA
- $92,892 a year
- Full-time
- 18 years or older
- Pass drug screening
- English
- Paid holidays
- Disability insurance
People Operations Manager
Lifecare Advocates —Newton, MA
- $105,000 - $115,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Continuing education credits
- Dental insurance
Quick Apply
Event Manager Boston, MA
Cohera —Boston, MA
- $60,000 - $75,000 a year
- Overtime
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance

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Manager, Voice of the Customer

Keolis Commuter Services -
Boston, MA

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Job Details

$80,000 - $88,000 a year
6 days ago

Qualifications

Project reporting
Customer communication
Program management
Reputation management
5 years
Professional ethics
Writing skills
Customer satisfaction tracking
Bachelor's degree in business
Data analysis skills
Mid-level
Customer insights research
Bachelor's degree in business administration
High school diploma or GED
Analysis skills
Bachelor's degree
Management reporting
Business Administration
Customer satisfaction improvement
Business
Communication skills
Cross-functional communication
Customer surveys
Time management

Full Job Description

Salary Range: $80,000 - $88,000

Knowledge and Experience:

A bachelor’s degree in business administration or the equivalent of five (5) years customer service experience and a high school diploma or GED.
Experience in customer service, commercial and / or transportation operations is preferred.
Proven experience with analysis of disparate data sources, ability to analyze data, develop and communicate action plans.
Excellent interpersonal and communication skills coupled with time management skills with a proven ability to meet deadlines.

Skills:

Communicate clearly and effectively, both orally and in writing, to different levels of the organization.
Ability to be flexible and maintain a professional demeanor when dealing with tight deadlines, sensitive service issues and emergency situations daily.
Ability to influence delivery of peers and other departments.
Ability to act with integrity, professionalism, and confidentiality.

Key Accountabilities:

Manage the Voice of customer program, administration of the CSS, deep dive and Mystery Rider surveys.
Analyze various customer feedback information sources and identify lagging and leading indicators for satisfaction.
Produce weekly, monthly (and other frequency reports) for the business and the MBTA.
Champion to the business specific areas/actions that business units can undertake to positively influence customer satisfaction.
Track delivery and impact of customer satisfaction projects and measure effectiveness.
Support the wider delivery of the Annual Customer Service Plan.
Liaise with wider Keolis organization, to capture best practice and share ideas to improve customer experience.
Along with the passenger communication manager and director of customer experience enhance reputation of Keolis by engaging with the MBTA to celebrate Service Signature and customer experience improvement project success stories.
Enhance Keolis’ reputation by accepting ownership for delivery of improvement initiatives, exploring opportunities to add value to job accomplishments - contributing to team effort of performing duties in a timely manner with a sense of urgency.
Crossed trained to cover the management roles within the Passenger Information Center, Social Media team and Customer Service Center in times of absence/vacation or business need.

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

survey manager jobs in boston, ma

Manager, Voice of the Customer

Manager of Workforce Training & Development

Project Manager

Alumni Travel Program Manager

Market Sales Manager | Boston, MA (On/Off Premise Experience Required)

Manager

Manager Survey Department

Manager, Staff Development and DEI

Human Resources Associate

Survey Project Manager - Massachusetts PLS

Account Executive, Assisted Sell - New England

Manager, Regulatory Affairs

General Manager

Senior Merchandising Operations Program Manager

Community Manager - Bell North Shore

Property Manager - Community Associations

Property/Community Manager

Security Operations Manager ($92,892/year)

People Operations Manager

Event Manager Boston, MA

I want to receive the latest job alert for survey manager in boston, ma

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