Top 2260 Technical solutions trainer, north america Jobs in Boston, Ma

Technical Support Specialist
Werfen —Bedford, MA
- $80,000 - $95,000 a year
- Weekends as needed
- Mid-level
- Windows
- Bachelor's degree
- Health insurance
- Dental insurance
North America Service Quality Specialist
Merck KGaA —Burlington, MA
- $84,300 - $126,500 a year
- Data analysis skills
- Mid-level
- Bachelor's degree
- Health insurance
- Paid time off
3d
Integrations & Technical Support Specialist (Remote)
ezCater, Inc —Boston, MA
- $70,350 - $92,400 a year
- Hybrid work
- Background check
- Mid-level
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Merchandiser, North America
HEYDUDE —Westwood, MA
- $78,000 - $88,000 a year
- Hybrid work
- Marketing
- Merchandising
- Mid-level
- AD&D insurance
- Disability insurance
On Call Generalist & Specialty Event Services Technician - Massachusettes
Pinnacle Live —Boston, MA
- $25.49 - $70.00 an hour
- On call
- Computer literacy
- Writing skills
- Hotel
Quick Apply
Policy Associate
MIT —Cambridge, MA
- $69,294 - $74,624 a year
- Full-time
- Writing skills
- Mid-level
- Bachelor's degree
2d
Account Manager – Hospitality Technology
FoodTec Solutions —Needham, MA
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Profit sharing
- Disability insurance
Quick Apply
Solutions advisor (Presales) North America
Planon —Boston, MA
- $80,000 - $140,000 a year
- Mid-level
- Leadership
- 2 years
Assistant General Counsel, North America
AIG PC Global Services, Inc. —Boston, MA
- $148,000 - $185,000 a year
- Email
- Mid-level
- 3 years
- Communication skills
- Health insurance
Quick Apply
North America Sales Analyst, Officer – State Street Investment Management
State Street —Boston, MA
- $65,000 - $113,750 a year
- Full-time
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Business Management Trainee
Triumvirate Environmental —Somerville, MA
- $60,000 - $70,000 a year
- Overtime
- Customer service
- Pass drug screening
- Office
- Health insurance
- Dental insurance
10d
Field Service Engineer-III
BWT Pharma & Biotech —Marlborough, MA
- $85,000 - $97,500 a year
- Full-time
- Hybrid work
- Clean driving record
- Windows
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Unity Full Stack Developer
Autonodyne LLC —Boston, MA
- $90,000 - $130,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health savings account
- Relocation assistance
Quick Apply
Application Engineer - Automotive (m/f/d) – North America
DELO Industrial Adhesives LLC —Boston, MA
- Full-time
- Hybrid work
- Customer service
- Engineering
- Product management
- Dental insurance
- Employee assistance program
8d
Project Manager -Remote
Balyo Inc —Woburn, MA
- $120,000 - $130,000 a year
- Full-time
- Hybrid work
- Background check
- Engineering
- English
- Health savings account
- AD&D insurance
Quick Apply
Senior Program Manager
Autonodyne LLC —Boston, MA
- $150,000 - $205,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
Medical Billing Trainer
The CCS Companies —Norwood, MA
- $57,500 - $67,500 a year
- Full-time
- 5 years
- Basic math
- HIPAA
- Health savings account
- Health insurance
Quick Apply
Network Services Manager - Audio Visual, Event Technology
Pinnacle Live —Boston, MA
- Hospitality
- Sales
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Regional Sales Engineer
WITTENSTEIN North America —Boston, MA
- Online Application
- Microsoft Outlook
- 5 years
- Engineering
- Profit sharing
- AD&D insurance
5d
Application Engineer - Semiconductor/ Optics/ Micro Electronics (m/f/d) - North America
DELO Industrial Adhesives LLC —Boston, MA
- Full-time
- Hybrid work
- Engineering
- Product management
- Travel
- Dental insurance
- Employee assistance program
8d

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technical solutions trainer, north america jobs near boston, ma

Technical Support Specialist

Werfen -
Bedford, MA

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Job Details

Full-time
$80,000 - $95,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Customer communication
Automation
Blood bank and transfusion medicine testing
Medical diagnostic testing
Quality control
Medical laboratory work experience
Acute care experience
Point-of-care testing (POCT)
Assays

Full Job Description

Introduction:

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview:

Position Summary:

Provides troubleshooting and assistance to customers and Werfen field personnel in a call center environment. This includes support on Werfen product usage and function, technical questions, instrument performance, instrument capabilities and other product concerns as required.

Responsibilities:

Key Accountabilities

Provides first line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve
Maintains accurate records of all customer interactions as per Quality System requirements
Follows procedures to escalate unresolved issues as appropriate
Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required
Demonstrates technical knowledge through providing assistance and guidance to other, including escalation assistance
Participated in additional projects as assigned by Technical Support Management
Other duties as assigned

Networking/Key relationships

North America Commercial Operations
Client Services
Quality Assurance and Regulatory Affairs
Information Technology

Qualifications:

Minimum Knowledge & Experience required for the position:

Bachelor’s degree in Biology, Medical Technology, Biomedical Engineering or a related field or equivalent experience required
Minimum Three years experience in a clinical setting or clinical support role in a regulated environment required
- Hemostasis:
  - Strong knowledge of Hemostasis/QC required
- Acute Care Diagnostics:
  - Strong knowledge of point of care testing (example: Generalist/Chemistry or other) required
- Autoimmunity
  - Strong knowledge of diagnostic assay testing, automation and QC re-quired
  - Knowledge of autoimmunity diagnostics required
- Transfusion:
  - MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking experience), required.
  - Minimum two years Blood Banking experience, required
  - Experience operating and troubleshooting Werfen blood bank instrumentation (MCWS, Echo Lumena, and/or NEO Iris), preferred

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

Ability to troubleshoot and diagnose technical problems with minimal assistance
Strong organizational skills and ability to multi-task
Ability to work under pressure and exercise good judgement
Strong verbal and written communication skills with continuous focus on positive and collaborative approach
Strong customer service and interpersonal skills
Proficiency in Microsoft Windows operations systems and Office Applications.

Travel requirements:
Up to 5% travel

The annual base salary range for this role is currently $80,000 to $95,000. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

Closing:

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact [email protected] for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

www.werfen.com

Apply Now

Refine Your Search

technical solutions trainer, north america jobs in boston, ma

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