Maintenance Onboarding Specialist, Boston Corporate Office - Boston, MA
General Statement of Duties: Supports the onboarding, orientation, and initial training of maintenance and facilities team members across assigned properties. This role helps ensure a consistent, safe, and effective new hire experience by reinforcing Beacon policies, service standards, and operational procedures.
Key Responsibilities: Coordinates onboarding activities for maintenance and facilities new hires, including orientation, systems training, safety instruction, job shadowing, skills assessment and early follow-up. Partners with Regional Maintenance Directors, Property Managers, and internal team members to support training consistency, onboarding completion, and operational readiness across the portfolio.
Supervision Received: Reports directly to the Director of Facilities or other designated Facilities Management leadership representative.
Supervision Exercised: This position does not typically supervise staff directly but may provide onboarding guidance and training support to new hires and assigned team members.
FLSA Status: Exempt
Essential Functions of the Position: (The essential functions listed below represent a range of duties that may be assigned. Not all positions will include every function listed.)
- Coordinate onboarding schedules for maintenance and facilities new hires, including orientation, job shadowing, systems training, and follow-up.
- Deliver training on Beacon policies, maintenance procedures, resident service expectations, workplace conduct, and safety practices.
- Introduce new hires to Yardi, work order processes, inventory procedures, communication tools, and reporting expectations.
- Track completion of onboarding documentation, certifications, acknowledgements, and training records in accordance with company standards.
- Partner with Regional Maintenance Directors, Property Managers, and site teams to assess new hire readiness and reinforce standardized maintenance practices.
- Conduct property and facility tours so new hires understand site layouts, critical systems, emergency procedures, and safe work practices.
- Support skills training related to preventive maintenance, unit turns, inspection readiness, and resident service standards.
- Reinforce compliance with OSHA-related safety expectations, The Injury and Illness Prevention Plan, PPE requirements, hazardous materials handling procedures, and lockout/tagout practices, as assigned.
- Maintain onboarding checklists, training materials, and reference tools and recommend updates to improve consistency and effectiveness.
- Monitor onboarding progress during the first weeks of employment and communicate updates, concerns, and recommendations to leadership.
- Support internal audits, safety reviews, REAC/NSPIRE readiness efforts, and operational assessments by keeping onboarding and training documentation current.
- Partner with Human Resources, Operations, Safety, property leadership, and Beacon Service Center team members, as needed, to support onboarding across assigned properties.
- Travel to assigned properties and training locations to deliver in-person onboarding, coaching, and follow-up support; overnight stays may be required.
- Model Beacon values: Team Up, Shine Bright, Be Kind, Reach Higher, and Find Joy.
Minimum Qualifications:Education:
- High school diploma or GED required.
- Associate’s degree, vocational training, or coursework in facilities management, building systems, training, education, human resources, or a related field preferred.
Experience:
- Three (3)+ years of experience in property maintenance, facilities operations, onboarding, property management support, or a related field.
- Solid experience delivering training, coaching, or orientation programs preferred.
- Experience with maintenance systems, work order processes, safety procedures, and multi-site property operations.
Qualifications and Skills:
- Strong communication, presentation, and interpersonal skills.
- Ability to manage onboarding schedules, maintain accurate records, and follow through on multiple priorities across assigned properties.
- Working knowledge of building systems, maintenance terminology, resident service expectations, and workplace safety practices.
- Proficiency with Microsoft Office; experience with Yardi or similar systems preferred.
- Strong organizational, problem-solving, and follow-through skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Ability to travel between properties and training locations, as needed.
- Valid driver’s license required.
Physical Capabilities:
- Ability to move about & around properties and training spaces; stand or walk for extended periods; climb stairs and/or ladders; occasionally bend, stoop, kneel, or reach; and lift up to 50 pounds, as needed.
Compensation: $105,000 - $110,000 annual salary
Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
Company Overview:
Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. Beacon currently owns and manages approximately 150 properties including affordable housing, market rate housing, and mixed income-housing. Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing.
At Beacon, we strive to make a difference in our residents’ lives. We build outstanding communities that make enduring contributions to the vitality of our cities and towns. We create communities that serve a diverse cross section of our society. Our communities are healthy and vibrant. Why? Because they are planned with care, consideration, and compassion.
Benefits Offered:
At the core of Beacon Communities is the talent on our teams, and we are committed to taking care of our team members so they can deliver great experiences to our residents. That is why we are proud to provide competitive compensation and comprehensive benefits that support a healthy life for you and your family when you join our team.
As a regular, full time employee at Beacon you can expect:
- Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
- Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
- Retirement planning. We offer a 401k program with a company match.
- 100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
- Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!
Beacon Communities LLC is an Equal Opportunity Employer that seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class. All qualified applicants are encouraged to apply. Beacon Communities LLC participates in the E-Verify program.
