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AI Platform Delivery Director

MassMutual -
Boston, MA

Apply Now

Job Details

$148,300 - $194,600 a year

Benefits

Commuter assistance
Caregiver leave
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
401(k) 10% Match
Bereavement leave

Qualifications

AI models
Software engineering
Kubernetes
Software coding
Coaching
Managing IT teams
AI platforms (beyond public GPTs)
Infrastructure architecture design
Team development
Hiring
Production systems
Machine learning cloud services
Cloud engineering team management
Policy & process development
Solution architecture design
Model deployment
Risk management
Project delivery management
Computer networking
Cloud networking
Software documentation
Cloud Native Design
Leading team collaboration initiatives
Engineering product development
Operational excellence initiatives
Technical writing experience within technology
Agile planning

Full Job Description

Overview

A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.

We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.

Job Description

The Opportunity

MassMutual’s AI Platform Engineering team is seeking an impact-driven Engineering professional to lead and grow the team that builds the infrastructure powering AI development across the company. You will own the people leadership, hiring, and day-to-day execution of the AI Platform team, partnering closely with technical leadership to translate roadmap priorities into delivery while building a high-performing, high-trust engineering culture.

The Team

This is a unique opportunity to lead a team at the center of how MassMutual builds and operates the platform powering its AI initiatives. The team operates at the intersection of cloud infrastructure, AI/ML systems, and developer experience—delivering foundational capabilities that shape how the entire organization builds and deploys AI. As the engineering director, you will partner closely with the AI engineering, product, and cloud engineering teams across the enterprise, and you will invest in your team’s growth through a culture of peer learning, candid feedback, and shared technical standards. This team is defined by a shared commitment to engineering excellence, clear documentation, and the kind of people leadership that helps engineers do their best work.

The Impact

Own the people leadership of the AI Platform development team—hiring, onboarding, performance management, and career development—for a team of AI platform engineers.
Drive execution against the AI platform roadmap—partner with key stakeholders to break strategic priorities into achievable sprints and milestones and hold the team accountable to delivery.
Stay technical enough to lead—participate in architecture discussions and design reviews for systems like agent runtime infrastructure, tool/plugin registries, memory and context management layers, and agent observability pipelines, even when you're not writing production code day to day.
Champion engineering excellence: set and uphold standards for code quality, reliability, on-call practices, and operational maturity across the platform.
Manage up and out: provide clear, honest reporting on team progress, risks, and resourcing needs, and communicate technical trade-offs to senior stakeholders.
Be the primary advocate for your team’s wellbeing and growth—removing blockers, building a high-trust culture, and raising the team’s technical craft through design reviews and documentation habits.

The Minimum Qualifications

3+ years of experience as a people manager of software, platform, or infrastructure engineers, plus 5+ years of overall software engineering experience.
Demonstrated track record of hiring, coaching, and retaining strong engineers, with experience leading teams through ambiguous, fast-moving priorities.
Working knowledge of cloud-native architecture: Kubernetes, managed cloud services, networking, and multi-tenancy patterns across AWS, GCP, or Azure, sufficient to engage credibly in technical discussions.
Proven ability to lead a team through complex, multi-month platform initiatives—driven from whiteboard to production, managing ambiguity and risk throughout.
Exposure to AI/ML infrastructure: model serving, inference pipelines, agentic solution or LLM integration patterns.
Experience setting and upholding engineering standards (code quality, on-call practices, operational excellence) across a team.
Strong communication skills: able to translate between technical depth and business priorities for different audiences, with clear written documentation habits.
Bachelors degree in a computer science, engineering or similar discipline.
Must be able to work in the US without sponsorship now or in the future.

The Ideal Qualifications

Experience leading a team that built an internal developer platform (IDP) from scratch, with a product mindset that obsesses over internal developer experience.
Familiarity with AI safety, model evaluation, and governance frameworks.
Ability to lead with both people and technical credibility—influencing design decisions, driving alignment, and raising quality bar across the team.
Open-source contributions to platform or ML infrastructure tooling.
Comfort with ambiguity: energized by undefined problem spaces, with a habit of building clarity and shared context where there isn’t any.
Advanced educational degree preferred.

What to Expect as Part of MassMutual and the Team

Regular meetings with the AI Platform Engineering team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-MC1

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $148,300-$194,600

Award-Winning Culture

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.

We strive to build a thriving community where everyone is valued, included, and feels that they belong.

At MassMutual, we Live Mutual.

How We Work

MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.

Benefits for the whole you (and your loved ones)

There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.

Explore some of our offerings below.

Paid Time Off

In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.

Health & Well-Being

In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.

Financial Well-Being

In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.

Taking Care

MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.

Giving Back

MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.

Commuter Benefits

MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.

Apply Now

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