About Square Medical Group (SMG)
Square Medical Group’s (“Square” or “SMG”) mission is to deliver enduring, material improvements in both clinical and wellness outcomes to patients addressing co-occurring challenges with substance use disorder (SUD) and behavioral health (BH). We do this through delivering a specialized continuum of outpatient care of 1,000+ units/week to a population of ~5,000 across Massachusetts: medication management, in-person and virtual therapy for individuals, couples, and families, in-person and virtual intensive outpatient and partial hospitalization programs (IOP/PHP), transcranial magnetic stimulation (TMS), in-house laboratory services, as well as residential services.
Square’s success has only been possible through a cohort of dedicated and passionate professionals. Team members are deeply committed and personally invested in supporting Square patients and residents. Their enthusiasm stems from a genuine desire to make a lasting impact on the lives of those who face complex adversity. Each team member brings empathy, expertise, and dedication to their work, understanding the unique challenges of co-occurring disorders. Whether through providing clinical care, offering emotional support, or advocating for comprehensive treatment plans, our employees approach their roles with compassion and a relentless drive to help patients heal and reclaim their lives. Their investment goes beyond the job—they are driven by a shared mission to foster recovery and improve mental health outcomes.
All team members are required to share Square’s core values that drive all of our activities. Brief descriptions of the core values are below:
- Respect: Follow the Golden rule and treat everyone, patients and colleagues, with respect
- Proactive Collaboration: hold a team-first mentality in order to identify issues and collaborate with others to solve problems before they impact the business
- Empathy: understand the patient population and view BH / SUD as a chronic disease
- Curiosity: open, flat communication for innovation purposes (value different opinions)
- Work / Life Balance: do work in a professional manner then go home each day to spend time as you see fit
- Accountability: team members demonstrate respect to our providers, other front line team members, and patients by holding ourselves to the highest standard of accountability .
Program Overview:
The COERRS program thrives on a culture built on respect, where every team member's voice is valued; proactive collaboration, ensuring seamless teamwork to achieve shared goals; and empathy, fostering understanding and compassion in every interaction. We embrace Curiosity to continuously learn and innovate, promote Work/Life Balance to support holistic well-being, and uphold accountability to deliver on our commitments with integrity and excellence. This foundational culture empowers us to drive meaningful results while nurturing a positive, supportive, and high-performing environment.
The residential recovery programs are structured rehabilitation-oriented treatment focused on trauma-informed care and harm reduction. It is designed for motivated individuals who want to enhance the quality of their day-to-day lives. Through active engagement in groups and the development of the community, we will work together to overcome challenges that interfere with our abilities to live life to the fullest.
Residents will be assigned a weekly life skill to ensure ongoing cleanliness/maintenance of the house. Residents are expected to take part in assigned life skills. Staff will help if residents are unsure about how to complete a task. Life Skills are necessary to independent living.
On average, residents spend between three to six months in the three phases of the residential program. Each phase of the program rewards residents with increasing levels of responsibilities and freedoms. Throughout the program, residents are supported by deep expertise from SMG’s outpatient services, our core capability. Residents are also able to stay with our outpatient practice post-discharge for continuity of care.
Role Summary:
Reporting directly to the house Program Director (PD) for all programmatic issues and to the Chief Medical Officer (CMO) for clinical issues, the CS is the clinical leader of the COERRS residence ensuring that all regulatory and organizational policies and procedures are being maintained and followed. The level of care integrates clinical excellence with a trauma-informed, person-centered environment, enabling residents to develop greater self-responsibility, stability, and life skills. Through structured programming and individualized care plans, the residence supports residents in preparing for long-term reintegration into the community whether through permanent housing, sober living, or other supportive pathways.
As Clinical Supervisor, you will oversee the delivery of evidence-based clinical services and care coordination for residents working toward recovery from both moderate to severe mental health conditions and substance use disorders. You will coordinate clinical services with a multidisciplinary team to ensure that each resident receives goal-driven, outcome-oriented treatment aligned with SMG’s mission of addressing social determinants of health and supporting lifelong recovery. This leadership role is pivotal in shaping a safe, accountable, and empowering therapeutic community where residents are equipped to reenter society with dignity, stability, and hope.
Key Responsibilities:
1. Performance Metrics
Monitor and report on key operational metrics, including:
i. Bed Occupancy: Collaborate with PD and Screener to achieve full occupancy at the residence through timely screening, onboarding, and discharge of residents
ii. Staffing Levels: Maintain a complement of clinical team members required for safe and effective care
iii. Regulatory Compliance: Ensure clinical adherence to all licensing and accreditation standards in coordination with the Compliance and Billing teams
2. Program Leadership
a. Foster collaboration between operational and clinical priorities
b. Weekly clinical meetings with the CMO
c. Weekly supervisory meetings (i.e. 1-on-1s) with PD
d. Provide coverage on-site at residences who have leaders out of office simultaneously under unforeseen circumstances (i.e. FMLA, termination, and resignation)
e. Participate in on-call rotation.
3. Clinical Leadership
a. Deliver evidence-based care tailored to residents' co-occurring disorders including individual & group counseling and crisis intervention/management
b. Maintain daily group curriculum and ensure residents meet goals associated with groups and outside meetings
c. Meet regularly with Nurse Practitioners (NP), Licensed Practical Nurses (LPN), clinicians, case managers, Floor Staff, and other residence staff as necessary to promote client needs
d. Act in accordance with SMG’s Standards of Care at all times, including maintaining professional ethics, boundaries and client confidentiality while working from a strength-based perspective using clinical approaches such as Motivational Interviewing, Cognitive Behavioral Therapy, Dialectical-Behavioral Therapy, Harm Reduction, Trauma Informed Care, and Self-Help Programming.
4. People Leadership (e.g., Staffing and Recruitment)
- Support recruitment, training, and retention strategies to ensure full clinical staffing in coordination with the PD; provide technical interviews for clinical positions, as requested
- Oversee onboarding on clinical staff (i.e. clinicians, case managers, and interns) and professional development programs to build a skilled, multidisciplinary clinical team
- Provide weekly clinical supervision for clinicians, case managers, and interns (as assigned)
- Completing necessary payroll and staffing related duties.
Specific Tasks:
1. Oversee daily clinical activities of the COERRS program
a. Deliver individual, group and crisis intervention therapeutic services
b. Participate in on-call rotation as administrative back-up
c. Review and approve program policies and procedures
d. Assists all staff in becoming proficient in evidence-based practices (EBP) and providing fidelity to the EBP models
2. Resident-Centered Care
a. Coordinate the admissions process
- Deliver therapeutic services to meet resident needs effectively
- Address and resolve resident concerns or issues escalated from clinical teams
- Promote a therapeutic and supportive environment that facilitates recovery and community reintegration
3. Administrative Excellence
a. Review treatment planning and other clinical documentation, such as assessments/diagnosis, treatment plans, referrals, e.g., psychiatric and medication, aftercare/discharge and follow-up service plans
b. Ensure clinical documentation, treatment plans, and services align with regulatory and organizational standards
c. Perform client record reviews, including weekly MDT audits of open charts and a monthly review of closed charts
d. Escalate clinical or resident care issues as needed
e. Work independently and with the SMG billing team to ensure proper insurance authorizations are obtained on each resident in order to ensure 100% of utilized beds are paid for each day
Required Skills for Success:
This position has an emphasis on organization, prioritization, effective communication (written and oral) and the ability to adhere to timelines. This individual will play a critical role in growth at SMG given the investment in development of the COERRS program and its associated real estate. This is a leadership-facing role with a need for a strong of teamwork and accountability.
Exceptional ability to use critical thinking and analytical skills to support a variety of tasks with established competencies in:
- Exceeding key performance indicators
- Inspiring and guiding teams to achieve organizational goals
- Anticipating future challenges/opportunities and developing actionable strategies for sustained success
- Fostering teamwork across clinical and operational functions
- Demonstrating sensitivity and adaptability in diverse cultural settings
- Managing the demands of team members and internal / external partners across multiple locations
- Interpersonal, written, and oral communication skills
- Being willing to learn due to a high level of motivation and curiosity
- Demonstrating attention to detail, excellent organizational skills, and the ability to review deliverables for completeness, quality, and compliance with established styles/standards
- Incorporating processes into CRM tools and other platforms to ensure documentation is captured for key activities
Qualifications:
- LADC I, or other independently licensed individual who has at least a master's degree in one of the following disciplines or a closely related field: Clinical psychology, education-counseling, medicine, mental health, psychology, psychiatric nursing, rehabilitative counseling, social work
- Two (2) years of supervised substance use disorder counseling experience
- One (1) year clinical supervisory experience
- Experience with EMR (InSync experience a plus) to maintain effective documentation and record keeping including biopsychosocial assessments, individual action plans, re-assessment, progress notes, case management, consent forms, data collection
- An advanced knowledge of state and federal regulatory and various accreditation requirements related to behavioral health management
- Experience with third-party insurance authorizations, quality and concurrent reviews and utilization management
- Experience working with BSAS and DPH a plus
- Other requirements include proficiency in the MS Office Suite, strong organizational skills and superb communication skills.
Working Conditions:
- Reliable transportation required for travel to assigned residence
- Must be willing to carry a cell phone and be available for emergency consult during evenings, weekends, and holidays
- ATTENDANCE: Regular job attendance is an essential job function
Job Type: Full-time
Pay: $95,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
