Top 115 Call center representative Jobs in Boston Ma

Call Center Rep Level I
Upham's Community Care —Dorchester, MA
- $18 - $25 an hour
- Part-time
- Spanish
- Experience working with individuals with disabilities
- Urgent Care
- Opportunities for advancement
Quick Apply
Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
Call Center Agent Per Diem
Harbor Health Services, Inc. —Dorchester, MA
- $19.50 - $25.58 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply
Call Center Rep
Tufts Medical Center —Boston, MA
- $17.00 - $20.77 an hour
- Full-time
- English
- Mid-level
- High school diploma or GED
Quick Apply
9d
Customer Rep Operator Communications Center
Mass General Brigham Incorporated —Boston, MA
- $17.71 - $22.79 an hour
- Full-time
- Windows
- High school diploma or GED
- Typing
- Opportunities for advancement
Quick Apply
7d
On-call Guest Services Representative
Seaport Hotel —Boston, MA
- $33.25 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
5d
Call Center Patient Service Representative, Ophthalmology
Beth Israel Lahey Health —Boston, MA
- $20.50 - $27.59 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Enrollment Contact Representative
Northeastern University —Dedham, MA
- $23.02 - $31.66 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Organizational skills
- Health insurance
- Dental insurance
Patient Experience Representative - Immunology Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Bachelor's degree
Medical Call Center Representative
FENWAY HEALTH —Boston, MA
- $22.62 - $24.87 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Patient Access Representative -Peabody; M-F 7:30am-4pm or 8am-4:30pm
Beth Israel Lahey Health —Peabody, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
7d
Patient Access Representative-Hybrid
Beth Israel Lahey Health —Charlestown, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Call employer
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Contact Center Representative
BrightonOne —Brighton, MA
- $25.00 - $26.25 an hour
- Full-time
- Spanish
- HIPAA
- High school diploma or GED
Quick Apply
Flexible Part-Time Call Center Representative
Rockland Trust —Brockton, MA
- $20 - $26 an hour
- Part-time
- Communication skills
- Entry level
- Paid training
- Wellness program
1d
Contact Center Representative – Customer Service & Sales
Careforth —Boston, MA
- $16.69 - $22.51 an hour
- Full-time
- Bilingual
- 1 year
- Communication skills
- Wellness program
- Flexible schedule
Customer Service Rep II
NeighborHealth —Revere, MA
- From $21 an hour
- Online Application
- Hybrid work
- Background check
- Spanish
- English
- Opportunities for advancement
Patient Access Rep – Radiology Scheduling – Hybrid. 8:30am-5pm M-F
Beth Israel Lahey Health —Needham, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
5d
Patient Access Representative 3pm-11:30pm M-F
Beth Israel Lahey Health —Needham, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Customer Service Representative / Inbound Call Center
South Shore Health —Weymouth, MA
- $18.20 - $26.00 an hour
- Part-time
- Hospital
- Windows
- Typing

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Call Center Rep Level I

Upham's Community Care -
Dorchester, MA

Quick Apply

Job Details

Part-time
$18 - $25 an hour

Benefits

Opportunities for advancement

Qualifications

High school diploma or GED

Full Job Description

Position: Call Center Rep Level 1 (Part-Time, Non-Benefit Eligible)
Hours: 13 hours/week
Schedule: Monday–Thursday, 5:00 PM – 8:00 PM, plus 1-hour weekly virtual meeting
FTE: 0.325

Pay Range: The expected base pay for the position is $18-$25 per hour and may be increased based on other factors, such as language, certifications, etc.

Primary Function:

The Call Center Representative Level I provides exceptional and consistent customer service to all customers calling UCHC‘s Call Center or walking in for services. The Call Center Representative ensures that all callers or walk-ins to UCHC experience timely, accurate, and comprehensive service and responses to their inquiries or reason for call/walk-in. The Representative follows all call and walk-in protocols as trained, including appropriate greeting, answering and handling of calls and/or walk-ins, patient identification, demographic, account, and insurance verification, PCP assignment, appointment history review and scheduling protocols, telephone encounter documentation, and accurate and complete data entry and documentation in all computer systems, including the Electronic Medical Record (EMR) system.

The Call Center Representative should have the ability to perform all emergency protocols, such as call codes and appropriate use of the overhead emergency paging system, and make patient outreach from assigned work queues, My Chart referrals, after-hours answering service follow up, and reminder calls. The person in this position supports multiple clinical departments, such as Primary Care, Urgent Care, Ob/Gyn, Teen Clinic Specialties, etc. and follows all health center policies and procedures on patient confidentiality/HIPAA and all health center-wide guidelines.

Duties & Responsibilities:

Answer incoming UCHC main phone line including patient calls (appointment scheduling, documentation and routing of appropriate calls such as refill requests), operator calls, and paging.
Administratively triage patients presenting with an urgent need for an appointment and interface with the Triage Nurse and/or Urgent Care clinical staff on scheduling a Urgent Care, Same Day appointment, or transfer to a nurse regarding advice to go to the Emergency Room, discharge planning and/or critical results.
Handle appointment scheduling including knowledge/competence in all resources and scheduling protocols to assist patients and staff in appropriately scheduling patient appointments with providers.
Make outbound calls to patients based on the Re-schedule and appropriately re-schedule the patients as directed.
Make manual reminder calls as directed.

Information Desk Related Tasks

Welcome, greet and appropriately direct all patients and other customers walking into UCHC Lobby.
Maintain knowledge/competence in UCHC Emergency Codes and process, including use of Emergency Button.
Manage patient requests for free transportation through Boston Medical Center (BMC), specifically Uber.

Urgent Care Reception Tasks

Accurately and completely check patients in and out of OCHIN and other systems following all protocols.
Manage cash collection following all protocols.

General

Become cross-trained to cover other duties as needed.
Attend staff meetings.
Interpret for patients as requested.
Perform other duties as needed.

Basic Knowledge:

High School Diploma
Bilingual language skills (English, Spanish, Cape Verdean Creole) strongly preferred.

Experience & Qualifications:

Ability to consistently and effectively manage all of the level I (one) tasks for a minimum of 6 months.
Demonstrated ability to effectively manage high volume patient flow situations and use appropriate judgement to request assistance as needed.
Ability to work with persons with disabilities and seniors.
Experience working in a fast-paced, diverse environment.
Experience and demonstrated proficiency in computer systems and PC-based software such as EPIC and Dentrix.
Ability to multitask on two computer systems at the same time.
Experience in Electronic Medical Record and Dental (EMR).
Demonstrated oral and written communication and documentation skills.
Excellent customer service and problem-solving skills.
Excellent organizational skills.
Ability to work effectively within a team.
Exceptional interpersonal skills.
Preference for those with call center or strong customer service experience.
Prior call center and health care administrative experience preferred.

Independent Action:
As described above at “Duties & Responsibilities”

Supervisory Responsibility:
Coordinate all Telephone/Scheduling assignments with the assigned Telephone/Scheduling Staff and the Call Center Supervisor/Manager.

Define Access Level to PHI:
Level 2: Authorized to access patient demographic data with only minimal reference to treatment or diagnostic information as needed to function. Staff in this category level should confine the use of PHI to the minimum necessary required and should not access or read parts of the medical record not needed to perform assigned duties.

UCHC holds a dynamic Call Center team. We have a well-defined Career Ladder that provides room for advancement for those with a willingness to learn, initiative, and leadership. The Call Center Representatives consistently provide exceptional customer service to the patients and other callers. Additionally, this opportunity makes sure that all callers’ experiences are timely, accurate, and comprehensive. This role follows strict protocols to support the health center’s Primary and Urgent Care, Behavioral Health, Eye and Dental Departments in scheduling appointments, taking messages and routing them appropriately. The Call Center supports a high volume of calls and a wide scope of responsibilities, including follow up to the 24/7 answering and nurse triage service. We look forward to hearing from you!

Quick Apply

Refine Your Search

call center representative jobs in boston ma

Call Center Rep Level I

Patient Experience Representative- ORL Call Center

Call Center Agent Per Diem

Call Center Rep

Customer Rep Operator Communications Center

On-call Guest Services Representative

Call Center Patient Service Representative, Ophthalmology

Enrollment Contact Representative

Patient Experience Representative - Immunology Call Center

Medical Call Center Representative

Patient Access Representative -Peabody; M-F 7:30am-4pm or 8am-4:30pm

Patient Access Representative-Hybrid

Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p

Contact Center Representative

Flexible Part-Time Call Center Representative

Contact Center Representative – Customer Service & Sales

Customer Service Rep II

Patient Access Rep – Radiology Scheduling – Hybrid. 8:30am-5pm M-F

Patient Access Representative 3pm-11:30pm M-F

Customer Service Representative / Inbound Call Center

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