Top 112 Credit union Jobs in Boston Ma

Financial Crimes Specialist
Metro Credit Union —Chelsea, MA
- $32 - $35 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
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Human Resources Specialist
MIT Federal Credit Union —Lexington, MA
- Hybrid work
- 5 years
- Administrative experience
- High school diploma or GED
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11d
Operations Service Specialist -Deposit Operations
Metro Credit Union —Chelsea, MA
- $26 - $35 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
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Operations Representative
Mass Bay Credit Union —Boston, MA
- $25.42 - $31.06 an hour
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Dental insurance
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MSR (Member Service Representative)
First Priority Credit Union —Boston, MA
- $21 - $25 an hour
- Full-time
- Office
- Entry level
- Health savings account
- Health insurance
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Senior Administrative Assistant
First Technology Federal Credit Union —Chelmsford, MA
- $83,000 - $99,500 a year
- Email
- 6 years
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
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Learning and Development Specialist
Jeanne D Arc Credit Union —Lowell, MA
- $64,063 - $96,094 a year
- Full-time
- 5 years
- Mid-level
- Office
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IT Help Desk Technician II
MIT —Cambridge, MA
- $32.00 - $38.50 an hour
- Overtime
- Hybrid work
- Computer Science
- Mid-level
- Windows
Member Services Representative
Tremont Credit Union —Boston, MA
- $23 - $25 an hour
- Full-time
- Office
- Entry level
- Health savings account
- Paid holidays
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Member Service Specialist part time
Mass Bay Credit Union —Boston, MA
- $26.73 - $32.65 an hour
- Part-time
- Office
- Entry level
- 401(k)
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Senior Service Delivery Specialist
First Technology Federal Credit Union —Chelmsford, MA
- $83,000 - $99,500 a year
- Email
- Office
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Member Services Associate - Part Time
Mass Bay Credit Union —Boston, MA
- $22.56 - $27.56 an hour
- Part-time
- Office
- Entry level
- 401(k)
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Client Services Associate II
First Technology Federal Credit Union —Chelmsford, MA
- $27.50 - $33.00 an hour
- Email
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Card Services Representative
Jeanne D Arc Credit Union —Lowell, MA
- $17.95 - $26.93 an hour
- Full-time
- Hybrid work
- Writing skills
- Research
- Office
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Senior Service Delivery Specialist - Readiness, Marlboro/Chelmsford, MA or
First Technology Federal Credit Union —Chelmsford, MA
- $83,000 - $99,500 a year
- Email
- Customer service
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Help Desk Support III
First Technology Federal Credit Union —Chelmsford, MA
- $28.40 - $34.15 an hour
- Email
- Office
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
6d
Sales & Service Agent
Metro Credit Union —Chelsea, MA
- $43,000 - $58,000 a year
- Rotating shift
- Hybrid work
- High school diploma or GED
- 1 year
- Communication skills
- Health insurance
- Dental insurance
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Branch Support Specialist (Lawrence, MA)
BrightBridge Credit Union —Lawrence, MA
- $23.89 - $26.01 an hour
- Full-time
- Research
- Mid-level
- Office
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4d
Staff Talent Management & Workforce Planning Specialist
First Technology Federal Credit Union —Chelmsford, MA
- $116,500 - $140,000 a year
- Email
- 6 years
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
MSR III (MSR)
Naveo Credit Union —Somerville, MA
- $21.16 - $28.00 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree

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Financial Crimes Specialist

Metro Credit Union -
Chelsea, MA

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Job Details

Full-time
$32 - $35 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Crime prevention
Transaction monitoring
AI use case identification
Committee work
Regulatory documents
Phone communication
Caseload management
Coaching
Loss prevention employee training
Mid-level
Incident Escalation
Internal investigations
High school diploma or GED
Policy & process development
Continuous improvement
Anti-Money Laundering (AML) compliance (compliance procedures implemented)
Collaborating with law enforcement agencies
Compliance documentation
Suspicious activity report (SAR) preparation
Customer issue escalation
Loss prevention investigations
Fraud prevention policy implementation
Computer skills
Financial services
Operational excellence initiatives
Case referral
1 year
Phone call management
AI-driven automation
Cross-functional collaboration

Full Job Description

Position Summary

Metro Credit Union is seeking a Financial Crimes Specialist to join our growing Financial Crimes team. This role is at the frontline of protecting our members from fraud and financial crime, directly preventing losses and safeguarding member accounts. You'll be a trusted partner to members during critical moments—investigating suspected fraud, educating members on identity theft prevention, and working across teams to enhance fraud detection systems. This is an opportunity to join a fun, collaborative, and dynamic team with direct and visible impact on member protection and community safety.

What You'll Do

Fraud Detection & Investigation: Analyze fraud alerts and ad-hoc reports to proactively identify fraudulent transactions; investigate contact events and internal referrals per established procedures to identify and address fraudulent behaviors.

Member Interaction & Education: Interview members to obtain facts and assist with fraud identification; educate and coach members on identity theft prevention and response.

Phone Queue Coverage & Case Management: Assist with Financial Crimes phone queue coverage to maintain service levels; handle incoming calls from members and internal departments regarding suspected fraud; escalate complex cases as needed to senior team members or management.

Loss Prevention & Account Protection: Freeze member accounts and channel access to prevent or reduce loss exposure; perform monetary transactions to reduce loss exposure.

Regulatory Compliance: Prepare narratives to support FinCEN Suspicious Activity Reports (SAR) filing requirements.

Cross-Functional Collaboration: Act as liaison to other financial institutions and law enforcement agencies, providing information or documentation to assist in criminal investigations; refer accounts with realized losses to Collections and Recovery for further action.

Continuous Improvement: Analyze losses to identify fraud trends and make recommendations to management to adjust parameters of fraud detection systems.

Representation & Committee Participation: Represent the Credit Union on committees and attend meetings as required.

AI Proficiency & Microsoft Copilot: Champion AI optimization and process improvement by actively utilizing the organization's Microsoft Copilot and other AI-powered tools to enhance productivity, streamline workflows, and drive operational efficiencies across the Financial Crimes team.

Additional duties as directed by management.

What You'll Bring

High school diploma or equivalent strongly preferred
1–3 years of related experience in financial services, fraud and security, or financial crimes strongly preferred
Strong verbal and written communication skills, with the ability to clearly document and explain fraud-related activity
Strong attention to detail, with the ability to identify patterns and detect suspicious transactions
Strong interpersonal skills, with the ability to support and guide members through sensitive fraud situations
Proficiency with computer systems and ability to navigate fraud detection tools and platforms

Our Benefits

We believe great work starts with supporting our people. That's why we offer a competitive and well-rounded benefits package designed to support your health, financial well-being, career growth, and work-life balance. From medical, dental, and vision coverage to retirement savings, paid time off, learning opportunities, and employee wellness resources, we invest in helping our employees thrive both at work and beyond.

Click here to learn more about our benefits package and employee perks.

Hybrid Policy Eligibility

Minimum days in office per week: 3 (Tuesday and Wednesday required).

Minimum days in office for onboarding: 90 days.

4x10 eligible: Yes.

Compensation Disclosure

$32.00 – $35.00/ hour.

The salary range listed provides a general expectation for the role. Final compensation is based on experience, unique strengths, and the impact you are expected to make. Metro also offers a competitive benefits package and additional perks that contribute to total compensation.

Ready to Make an Impact?

At Metro Credit Union, we believe our employees are our greatest asset. We are committed to creating a work environment where you can thrive professionally while maintaining work-life balance. From comprehensive benefits and competitive compensation to opportunities for growth and development, we invest in your success. Join a team where your work makes a real difference in protecting our members and strengthening our community.

About Metro Credit Union

Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.4 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.

Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos ("Together We Advance") designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman's Best of 2025 awards; and recognized as one of America's Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.

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Refine Your Search

credit union jobs in boston ma

Financial Crimes Specialist

Human Resources Specialist

Operations Service Specialist -Deposit Operations

Operations Representative

MSR (Member Service Representative)

Senior Administrative Assistant

Learning and Development Specialist

IT Help Desk Technician II

Member Services Representative

Member Service Specialist part time

Senior Service Delivery Specialist

Member Services Associate - Part Time

Client Services Associate II

Card Services Representative

Senior Service Delivery Specialist - Readiness, Marlboro/Chelmsford, MA or

Help Desk Support III

Sales & Service Agent

Branch Support Specialist (Lawrence, MA)

Staff Talent Management & Workforce Planning Specialist

MSR III (MSR)

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