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Client Implementation Analyst, Officer

State Street -
Quincy, MA

Apply Now

Job Details

Full-time
$65,000 - $113,750 a year
4 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Project reporting
Project development phase management
Program design
Requirements design
Project change management
Research
Change management
Schedule management
Decision making
Relationship management
Contracts
Project budget management
Managing projects
Productivity software
Collaboration with legal team
Financial management experience
Business requirements
Senior level
Cross-functional team management
Project planning phase
Contract management experience in legal services
Project risk management
Project stakeholder communication
Program budgeting
Cross-functional communication
Progress tracking (project management tasks)
Terms and conditions negotiation

Full Job Description

Who we are looking for

Experienced Project/Program management candidate with experienced of the full lifecycle of complex technology and services projects. Candidates who can collaborate across State Street & Charles River products and services, who represent the STT enterprise culture traits and behaviors in order to deliver the Alpha solution to our clients.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment life-cycle. State Street Alpha is the market leading, first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

What you will be responsible for

As Client Implementation Analyst you will:

Work in a support role on client facing Alpha implementation programs.
Take responsibility for supporting and overseeing significant elements or phases of a client implementation program.
Plan and proactively monitoring its progress resolving issues and initiating appropriate corrective action with the relevant teams
Support the Client Implementation Executive and Lead in ensuring on timely delivery of the program
Communicate guidance and decisions from Oversight and Leadership groups such as Deal Team, Executive Committee to the Program and Product owners
Support the design of the program Milestone planning and sequencing of the phases for the program
Make decisions and recommendations to the Client Implementation Executive and Lead and the Client to manage and ensure the successful delivery of the program plan
Monitor expenditure costs against delivered and realized benefits on behalf of the program
Provide insight for solutions, develop in-depth knowledge of assigned project and/or product(s) by researching facets of the operation that are unclear and developing a concise picture of the current / strategic state and defining a solution which is fit for purpose.
Support capturing of business requirements, reaching agreement on Target Operating Models
Supporting the Client Implementation Executive and Lead in managing risk to the program's successful outcome and change control process
Ensuring the delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements
Supporting the Client Implementation Executive and Lead and the Client PMO in managing both the dependencies, reporting and the interfaces, between the dependent initiatives as part of the program milestone plan
Reporting the progress of the program at regular intervals to the Client Implementation Executive Lead, internal steering and the external steering committees

Additional requirements

Through the contractual negotiation phase

Agreeing the contract structure and schedules based on the services with the Legal and product owners
Working with Legal and the product owners to define the business owners and recommending input to Service schedules
Support the definition of the Migration/Transition schedule, assumptions, phasing/sequencing, developments, timing and dependencies
Understand and hold the business SMEs accountable for discussions with legal and the client on specific clauses and schedules

What we value

Ability to bring together teams across different levels and disciplines within the organisation
A willingness to drive resolutions & own outcomes
Strong critical thinking, problem solving, decision making and relationship management skills
Experience in supporting the management of large scale, multi-location projects, across multiple business lines and corporate functions
The Enterprise Culture traits and behaviours – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community

Education & Preferred Qualifications

Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry
Microsoft Office suite experience

Salary Range:

$65,000 - $113,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home .

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Who we are looking for

Why this role is important to us

What you will be responsible for

As Client Implementation Analyst you will:

Work in a support role on client facing Alpha implementation programs.

Take responsibility for supporting and overseeing significant elements or phases of a client implementation program.

Plan and proactively monitoring its progress resolving issues and initiating appropriate corrective action with the relevant teams

Support the Client Implementation Executive and Lead in ensuring on timely delivery of the program

Communicate guidance and decisions from Oversight and Leadership groups such as Deal Team, Executive Committee to the Program and Product owners

Support the design of the program Milestone planning and sequencing of the phases for the program

Make decisions and recommendations to the Client Implementation Executive and Lead and the Client to manage and ensure the successful delivery of the program plan

Monitor expenditure costs against delivered and realized benefits on behalf of the program

Provide insight for solutions, develop in-depth knowledge of assigned project and/or product(s) by researching facets of the operation that are unclear and developing a concise picture of the current / strategic state and defining a solution which is fit for purpose.

Support capturing of business requirements, reaching agreement on Target Operating Models

Supporting the Client Implementation Executive and Lead in managing risk to the program's successful outcome and change control process

Ensuring the delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements

Supporting the Client Implementation Executive and Lead and the Client PMO in managing both the dependencies, reporting and the interfaces, between the dependent initiatives as part of the program milestone plan

Reporting the progress of the program at regular intervals to the Client Implementation Executive Lead, internal steering and the external steering committees

Additional requirements

Through the contractual negotiation phase

Agreeing the contract structure and schedules based on the services with the Legal and product owners

Working with Legal and the product owners to define the business owners and recommending input to Service schedules

Support the definition of the Migration/Transition schedule, assumptions, phasing/sequencing, developments, timing and dependencies

Understand and hold the business SMEs accountable for discussions with legal and the client on specific clauses and schedules

What we value

Ability to bring together teams across different levels and disciplines within the organisation

A willingness to drive resolutions & own outcomes

Strong critical thinking, problem solving, decision making and relationship management skills

Experience in supporting the management of large scale, multi-location projects, across multiple business lines and corporate functions

The Enterprise Culture traits and behaviours – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community

Education & Preferred Qualifications

Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry

Microsoft Office suite experience

About State Street