Top 147 Crm administrator Jobs in Boston Ma

Salesforce and Marketing Cloud Business Administrator
Motivera Search Group —Boston, MA
- $38 an hour
- Contract
- Hybrid work
- Background check
- Computer science
- Computer Science
Quick Apply
IT CRM Administrator
VITRA Health —Boston, MA
- Full-time
- Mid-level
- Windows
- 3 years
- Disability insurance
- Health insurance
Quick Apply
8d
Office & Agent Services Coordinator
Keller Williams Greater Boston —Boston, MA
- $24 - $26 an hour
- Full-time
- Background check
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service Administrator – Tool Rental Services
Asahi America Inc. —Lawrence, MA
- $55,000 - $76,500 a year
- Full-time
- ERP systems
- Mid-level
- Administrative experience
- Continuing education credits
- AD&D insurance
Quick Apply
13d
Director of Salesforce & Business Applications
VITRA Health —Boston, MA
- Full-time
- Background check
- Computer Science
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
10h
Salesforce and Marketing Cloud Business Administrator
Yoh, A Day & Zimmermann Company —Boston, MA
- $26.60 - $38.00 an hour
- Contract
- Hybrid work
- Computer science
- Computer Science
- Marketing
- Health savings account
- Disability insurance
Quick Apply
Director of Admissions
Fusion Academy —Burlington, MA
- $68,000 - $78,000 a year
- Full-time
- Background check
- Marketing
- Business development experience
- Commuter assistance
- Paid holidays
Administrative Assistant (Client Service Associate)
METRO Financial Strategies —Chelmsford, MA
- $55,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Health insurance
Quick Apply
Administrative Assistant - Customer Service Support
Robert Reiser & Company, Inc —Canton, MA
- Full-time
- ERP systems
- Mid-level
- Office
Quick Apply
Customer Service/Scheduling Coordinator
Yankee Pest Control —Malden, MA
- $23 - $26 an hour
- Full-time
- Microsoft Excel
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
1d
Office Administrator
OnPage —Waltham, MA
- Part-time
- Mid-level
- Office
- Communication skills
- Paid holidays
- Disability insurance
Senior Applications Administrator
Arrow Search Partners —Boston, MA
- $120,000 - $150,000 a year
- 5 years
- Office
- Finance
Warranty Administrator
Symbotic LLC —Wilmington, MA
- $71,000 - $97,900 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Administrative experience
- Health insurance
- Dental insurance
12d
Sourcing and CRM Program Manager
Tend —Boston, MA
- $35 - $45 an hour
- Email
- Remote
- 3 years
- Travel
- Ability to sit for extended periods
Quick Apply
Director, CRM Product Owner
HarbourVest Partners —Boston, MA
- $180,000 - $190,000 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor of Science
- Office
- Health insurance
- Paid time off
Microsoft D365 CRM or Copilot/AI Functional Lead, Senior Associate
PRICE WATERHOUSE COOPERS —Boston, MA
- $77,000 - $202,000 a year
- Azure
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Salesforce Administrator - Experience Cloud
908 Devices —Burlington, MA
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- Mid-level
- Training & development
- 2 years
Quick Apply
1d
Salesforce Business Systems Analyst
Paradigm Treatment Centers —Boston, MA
- System design
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Platform Administrator (Salesforce Service Cloud & CCaaS)
SharkNinja —Needham, MA
- $75,200 - $91,900 a year
- Analysis skills
- Continuous improvement
- 1 year
- Health savings account
- AD&D insurance
Oracle OPERA Systems Administrator
Sonesta —Newton, MA
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- Oracle
- Office
- Training & development
- Paid parental leave
- Health savings account

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crm administrator jobs near boston ma

Salesforce and Marketing Cloud Business Administrator

Motivera Search Group
Boston, MA

Quick Apply

Job Details

Contract
$38 an hour

Qualifications

Certified Salesforce Administrator
Customer communication
Salesforce Marketing Cloud
Bachelor's degree
Email marketing experience within education
Analytics

Full Job Description

ONLY CANDIDATES WHO ARE CURRENT MASSACHUSETTS RESIDENTS AND HAVE ANSWERED ALL APPLICATION QUESTIONS WILL BE CONSIDERED.

Job Summary

The Salesforce and Marketing Cloud Administrator is the administrator for Salesforce and Marketing Cloud for the organization. With the Salesforce Marketing Cloud Manager, they are responsible for configuring and maintaining Salesforce and Marketing Cloud to ensure continued delivery of innovative, high-quality solutions to meet business needs for departments using the CRM (Ascend), marketing communication tools or marketing data.

Responsibilities

Primary contact for Marketing Cloud, will analyze business needs recommending modifications to improve Marketing Cloud system performance, efficiency, internal business process and reporting.
Works with customers to define requirements and mapping features to new and current business processes; collaborates with IT and third-party service providers on implementing technical solutions
Design and implement automated marketing campaigns using tools like Journey Builder, Automation Studio and Email Studio.
Drives and increases user adoption and ensures user satisfaction by identifying training gaps and system problems; provides training and solutions
Collaborates with Advancement teams to execute marketing and advertising campaigns. Customer base is includes of Office of the Senior Vice President, Office of Alumni Relations, Annual Giving, Planned Giving, Marketing and Communications, University Events, Parent Philanthropy Program, the Women Who Empower program, etc.
Collaborates with cross division teams including the Office of the Senior Vice President for Advancement and Advancement Marketing & Communications, to create target lists and advise on opportunities for marketing automation
Collaborates with teams across the University to achieve marketing and business objectives.
Maintains data integrity by performing data maintenance tasks such as de-duping, uploads and other data quality assurance procedures in Salesforce and Marketing Cloud
Manages and oversees system users including creating and maintaining profiles, roles, permissions, sharing rules and queues
Research and test changes in upcoming Salesforce and Marketing Cloud releases, as well as other integrated applications; provides recommendations when necessary to enhance efficiency and productivity
Maintains ongoing documentation and training processes as business needs evolve or as features are added
Assists with reporting tools to measure success of campaigns and digital presence
Other duties and special projects as assigned

Preferred Qualifications

Bachelor's Degree required (Marketing, Business, Computer Science, or related field preferred)
3 – 5 years marketing and digital analytics experience (Higher Ed or Advancement background is preferred)
3 – 5 years Salesforce CRM and/or SF Marketing Cloud experience
Salesforce Administrator Certification
Marketing Cloud Administrator Certification
Excellent communication and listening skills
Top 3 skills:
Familiarity with Mass Email Marketing
Marketing Cloud familiarity, or demonstrated ability to learn, absorb and apply technology solutions
Salesforce experience
Analytics experience preferred
Code/Query Experience such as SQL, SOQL, HTML, Ampscript

Key Responsibilities

Manage trainings in Salesforce Marketing Cloud for Advancement staff, prepare and maintain training documentation, and lead ongoing training sessions for Salesforce and Marketing Cloud users in University Advancement.

Schedule training sessions for new users training, building and sending emails.
Maintain up-to-date documentation for all training sessions
Identify training and learning needs through meetings with team members at all levels of the University to determine skills and knowledge gaps and recommend solutions.
Prepare training documentation for each training session for participants.
Oversee email sends (audit) offering guidance as needed.

Meet with customers to understand email marketing campaigns. Obtain full project scope and recommend solutions utilizing Journey Builder, Automation Studio and Email Studio.

Work with teams to improve time spent connecting with customers by automating email sends and internal processes.
Offer solutions of automation, reducing task workload.

Assist the Salesforce Marketing Cloud Manager in providing Salesforce.com and Marketing Cloud help desk and business analysis support to approximately 200 users in University Advancement and other business units as necessary.

Provide assistance to Marketing Cloud users on daily questions, understanding when to collaborate with colleagues to obtain proper results
Recognize opportunities or training gaps and initiate actions to capitalize on them by looking for new or productive ways to make an impact
Compile report requests and specs from Marketing Cloud customers. Collaborate with manager or other colleagues to provide guidance on pulling successful and accurate reports and metrics in Marketing Cloud
Proactively maintain and continuously update examples of report scenarios and best practices for future reference by our users.

Maintain quality assurance for data entered Marketing Cloud

Run queries daily, weekly or monthly to determine the quality of the data entered in the system by users
Consistently proof or audit uploads managed by AIS
Proactively suggest and create new queries/audit reports are needed and develop these queries to ensure data integrity
Identify possible solutions to data entry issues and identify training gaps, determine how to resolve those gaps.

Assist in testing new functionality, data cleanup, and other duties as necessary.

Work in the Marketing Cloud test environment to test new functionality and document the results
Identify and perform data cleanup tasks.

Pay: $38.00 per hour

Application Question(s):

Do you have 3-5 years of experience actively managing and configuring both Salesforce CRM and Salesforce Marketing Cloud?
Do you hold a current Salesforce Administrator or Marketing Cloud Administrator certification?
Are you able to commute to Boston 3 days a week for this role for the duration of the 6 month contract?

Work Location: Hybrid remote in Boston, MA 02115

Quick Apply

Refine Your Search

crm administrator jobs in boston ma

Salesforce and Marketing Cloud Business Administrator

IT CRM Administrator

Office & Agent Services Coordinator

Customer Service Administrator – Tool Rental Services

Director of Salesforce & Business Applications

Salesforce and Marketing Cloud Business Administrator

Director of Admissions

Administrative Assistant (Client Service Associate)

Administrative Assistant - Customer Service Support

Customer Service/Scheduling Coordinator

Office Administrator

Senior Applications Administrator

Warranty Administrator

Sourcing and CRM Program Manager

Director, CRM Product Owner

Microsoft D365 CRM or Copilot/AI Functional Lead, Senior Associate

Salesforce Administrator - Experience Cloud

Salesforce Business Systems Analyst

Platform Administrator (Salesforce Service Cloud & CCaaS)

Oracle OPERA Systems Administrator

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