Top 231 Customer care coordinator Jobs in Boston Ma

Scheduling Coordinator - Home Care Agency (English/Russian Speaking required)
Multicultural Home Care —Lynn, MA
- $20 - $24 an hour
- Monday to Friday
- Customer service
- English
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Unit Coordinator
Dana-Farber Cancer Institute —Cambridge, MA
- $43,200 - $48,700 a year
- Full-time
- Inpatient
- No experience needed
- Mid-level
23h
Client/Caregiver Coordinator-HR Assistant
Embrace Home Care and Health Services —Westwood, MA
- $57,000 - $63,000 a year
- Weekends as needed
- Background check
- Nursing
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Care Coordinator
Insight Global —Newton, MA
- $45,500 - $54,400 a year
- Full-time
- Microsoft Outlook
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
7d
Specialty Services Patient Care Coordinator
New England College of Optometry —Boston, MA
- $25 an hour
- Full-time
- Google Workspace
- Inventory management
- Customer service
- Free parking
- Paid holidays
Quick Apply
Member Support Coordinator
Interwell Health —Boston, MA
- Remote
- Administrative experience
- SharePoint
- Communication skills
Quick Apply
Patient Care Coordinator
Optum —Boston, MA
- $17.98 - $32.12 an hour
- 8 hour shift
- Computer literacy
- Internal Medicine
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
Administrative Coordinator - (Saturday Mornings)
The Brookline Center For Community Mental Health —Brookline, MA
- $24 - $25 an hour
- 8 hour shift
- Bilingual
- Customer service
- High school diploma or GED
Quick Apply
Admissions Coordinator
Northeast Recovery —Quincy, MA
- $53,000 - $60,000 a year
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
Patient Care Coordinator
Specialty1 Partners —Norwood, MA
- $28 - $32 an hour
- Dental office
- Surgery
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Associate Patient Care Coordinator - Atrius Health
Optum —Somerville, MA
- $16.15 - $28.80 an hour
- Full-time
- Pass drug screening
- HIPAA
- Mid-level
- AD&D insurance
- Employee stock purchase plan
Patient Care Coordinator _BIDMC
Beth Israel Lahey Health —Boston, MA
- $21.00 - $28.26 an hour
- Full-time
- Hospital
- HIPAA
- Mid-level
Foodservice Customer Service & Sales Support Coordinator
North Coast Seafoods —Boston, MA
- Full-time
- Mid-level
- Office
- Organizational skills
- Health insurance
- 401(k)
Quick Apply
9d
Call Center Coordinator - School of Dental Medicine
Tufts University —Boston, MA
- $19.35 - $25.90 an hour
- Computer literacy
- High school diploma or GED
- Computer skills
- Dental insurance
New Patient Coordinator
Dana-Farber Cancer Institute —Boston, MA
- $45,500 - $54,400 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Computer skills
Patient Care Coordinator (SEIU), Radiology-Kenmore-Atrius Health
Optum —Boston, MA
- $18.91 - $29.88 an hour
- Full-time
- Computer literacy
- Pass drug screening
- HIPAA
Quick Apply
14d
Referral Coordinator
Tufts University —Boston, MA
- $23.00 - $31.70 an hour
- HIPAA
- Mid-level
- Administrative experience
- Dental insurance
4d
Scheduling Coordinator
Activate Care —Boston, MA
- $52,000 - $58,240 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Administrative experience
Quick Apply
Intake Coordinator (Hybrid)
Disability Policy Consortium —Boston, MA
- $45,000 - $49,000 a year
- Full-time
- Experience working with individuals with disabilities
- Computer literacy
- Writing skills
Quick Apply
Front Desk Coordinator
The General Hospital Corporation —Boston, MA
- $19.81 - $28.30 an hour
- Full-time
- Hospital
- Administrative experience
- High school diploma or GED
- Opportunities for advancement
Quick Apply
4d

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Scheduling Coordinator - Home Care Agency (English/Russian Speaking required)

Multicultural Home Care -
Lynn, MA

Quick Apply

Job Details

$20 - $24 an hour

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
401(k) 6% Match
Employee assistance program
Vision insurance
401(k) matching
Employee discount

Qualifications

Customer communication
Customer service
English
Russian

Full Job Description

MultiCultural Home Care - MA, a Modivcare Personal Care Service, is looking for a Bilingual Care Coordinator Associate - Russian/English Speaking. You will have the opportunity to make a positive impact on the lives of our patients by ensuring their care needs are met effectively and efficiently.

Pay: $20.00-$24.00/Hourly based on experience
Schedule: M-F 8:00AM-5:00PM (Rotating on call required)
Office Address: 330 Lynnway # 103, Lynn, MA 01901

Benefits and Perks…

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
10 Paid Holidays
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

You will...

Referral and Intake Management:
Receive referrals from various sources, such as hospitals, physicians, and other healthcare providers.
Review referral documentation, ensuring completeness and accuracy of information.
Collaborate with internal teams to determine patient eligibility and initiate the intake process.
Care Coordination and Scheduling:
Oversee and manage the care coordination process for a caseload of patients, ensuring continuity and quality of care.
Create and schedule shifts, coordinating the availability of caregivers utilizing caregiver skills and client preferences. Maximize coverage based on authorized hours.
Coordinate with patients and their families to ensure timely and appropriate delivery of care.
Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs. Ensure reasons for changes are documented.
May be required to be part of the on-call rotation.
Communication and Information Management:
Serve as the primary point of contact for patients, families, and caregivers regarding care coordination.
Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
Complete required documentation pertaining to complaints and/or incidents.
Ensure compliance with privacy regulations and maintain strict confidentiality of patient data.
Collaboration and Team Support:
Facilitate communication and information sharing among the care team members.
Participate in care conferences and meetings to provide updates on patient status and care coordination activities.
Assist in identifying and resolving any issues or barriers to care delivery.
Support central and shared service teams with information related to service verification and billing.
Patient and Family Support:
Provide compassionate and empathetic support to patients and their families throughout the care coordination process.
Address inquiries, and concerns, and provide guidance on accessing services and resources.
Educate patients and families about available personal care services, including expectations, rights, and responsibilities.
Ensure a smooth transition of care when appropriate and provide necessary information for a seamless handoff.
Other Duties as Assigned

We are excited to speak to someone with the following…

High school diploma or equivalent.
1+ years of customer service experience required.
1+ years of home healthcare experience preferred.
Experience using HHAeXchange preferred.
Bilingual in English & Russian required.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Our Mission:
To provide access to the care that matters for those who need it most.

Our Values:
Caring: We care about what we do and who we do it for.

Collaborative: We value the perspective and experience of all.

Dedicated: We are committed to making a real world impact.

Purposeful: We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace

Quick Apply

Refine Your Search

customer care coordinator jobs in boston ma

Scheduling Coordinator - Home Care Agency (English/Russian Speaking required)

Unit Coordinator

Client/Caregiver Coordinator-HR Assistant

Care Coordinator

Specialty Services Patient Care Coordinator

Member Support Coordinator

Patient Care Coordinator

Administrative Coordinator - (Saturday Mornings)

Admissions Coordinator

Patient Care Coordinator

Associate Patient Care Coordinator - Atrius Health

Patient Care Coordinator _BIDMC

Foodservice Customer Service & Sales Support Coordinator

Call Center Coordinator - School of Dental Medicine

New Patient Coordinator

Patient Care Coordinator (SEIU), Radiology-Kenmore-Atrius Health

Referral Coordinator

Scheduling Coordinator

Intake Coordinator (Hybrid)

Front Desk Coordinator

I want to receive the latest job alert for customer care coordinator in boston ma

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