Top 1958 Customer service team lead Jobs in Boston Ma

Training, Quality and Operations Manager
Walker, Inc. —Needham, MA
- $72,000 - $90,000 a year
- Full-time
- Bilingual
- Background check
- LMFT
- Health savings account
- Health insurance
Quick Apply
Snacks & Pantry Team Lead
Hungry Marketplace —Boston, MA
- $27 - $28 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Success & Operations Manager
Alliance Entertainment —West Roxbury, MA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- Research
- AD&D insurance
- Health insurance
Quick Apply
Customer Service Delivery Advocate 4- day work week!
Carvana —Boston, MA
- $24 - $26 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
Customer Service Representative part time
Hire Partnership LLC —Boston, MA
- $21 - $24 an hour
- Contract
- Medical office experience
- HIPAA
- Mid-level
Quick Apply
7d
Patient Services Representative Team Lead
Codman Square Health Center Inc —Boston, MA
- $22.00 - $34.28 an hour
- Extended hours
- Computer literacy
- HIPAA
- Mid-level
Quick Apply
6d
Admin I Customer Care Representative
Ahold Delhaize USA —Quincy, MA
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Director, Customer Success Desk
Imprivata —Waltham, MA
- $230,000 - $259,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
Events Operations Manager
Northeastern University —Boston, MA
- $60,315.00 - $85,192.50 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Customer Success Manager
Allego —Waltham, MA
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Quick Apply
Customer Success Team Lead
OpenClinica LLC —Needham, MA
- $120,000 - $140,000 a year
- Full-time
- Remote
- 8 years
- Supervising experience
- Bachelor's degree
Quick Apply
2d
School Operations, Student Engagement & Support Manager, (Managerial Tier C) - SY26-27
Boston Public Schools —Boston, MA
- Full-time
- Bilingual
- School experience
- Google Workspace
Customer Service Manager
Stop & Shop —Somerville, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
VP, Customer Success
Access Information Management —Peabody, MA
- $190,000 - $210,000 a year
- Remote
- Analysis skills
- Senior level
- Leadership
Quick Apply
Customer Success Representative
Reliable Respiratory —Norwood, MA
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
7d
Senior Manager, Customer Success
Boston Dynamics —Waltham, MA
- $158,000 - $195,000 a year
- Full-time
- Up to 50% travel
- Engineering
- Travel
- Health insurance
- Dental insurance
Customer Experience Specialist
ImageFIRST Healthcare Laundry Specialists —Boston, MA
- $72,000 - $80,000 a year
- Full-time
- Hospital
- 5 years
- Computer literacy
- Paid parental leave
- Health insurance
Quick Apply
Customer Success Manager
Preservica —Boston, MA
- Hybrid work
- Office
- Senior level
- Leadership
Quick Apply
Team Manager - Customer Service
Arbella Insurance Group —Quincy, MA
- $68,000 - $73,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Paid time off
- Opportunities for advancement
Assistant Supervisor, Carpentry Operations
Boston College —Chestnut Hill, MA
- $86,000 - $107,500 a year
- Overtime
- Carpentry
- Google Workspace
- 5 years
- Paid holidays
- Health insurance

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Training, Quality and Operations Manager

Walker, Inc. -
Needham, MA

Quick Apply

Job Details

Full-time
$72,000 - $90,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Referral program
Pet insurance

Qualifications

Computer operation
Teamwork
Customer service
Master's degree
Behavioral health

Full Job Description

About Walker

Since 1961, Walker Therapeutic & Educational Programs has been a trusted partner for children, youth, and families, navigating some of life’s most difficult challenges. Based in Needham, our mission is to nurture hope, build strengths, and develop lifelong skills in partnership with the children, youth, families, and communities we serve. We provide comprehensive, trauma-informed residential, educational, and clinical services to children and youth with complex social-emotional, behavioral, and learning needs, while supporting their families every step of the way. Through three specialized divisions—Residential & Educational Programs, Behavioral Health & Community-Based Services, and Walker Solutions—we deliver relationship-based care and capacity-building that makes a lasting difference. Today, we serve children, youth, and families from more than 150 communities across Massachusetts.

Make a Difference Every Day—and Gain Skills You Can Use for Life

The Training, Quality, & Operations Manager supports the consistency, quality, and day-to-day functioning of programs across the Behavioral Health Division. This role works in close partnership with Program Directors to strengthen training practices, support quality and compliance systems, and address operational needs across WCC, ECMHC, and TASP.

The Manager serves as a connector across programs, helping to implement standardized processes, identify areas for improvement, and provide hands-on support when programs are navigating transitions, growth, or increased demands. This is a collaborative, support-oriented role designed to enhance program stability and effectiveness while building internal capacity.

Essential Functions

Quality Assurance & Continuous Improvement

Support implementation and ongoing use of quality assurance and improvement processes across programs
Assist Program Directors in maintaining consistent quality monitoring practices, tools, and documentation standards
Support completion of utilization review and preparation for audits, monitoring reviews, and site visits

Training & Workforce Development

Help coordinate and support onboarding and training efforts across programs
Assist with development and maintenance of training materials and resources
Support implementation of clinical models, evidence-based practices, and consultation approaches
Partner with internal training and performance improvement teams as needed

Compliance & Regulatory Support

Support programs in maintaining compliance with licensure, accreditation, and contract requirements
Assist with organizing materials and processes during high-demand compliance periods

Operations & Systems Support

Assist with cross-program problem-solving related to workflows, service delivery, and staffing patterns
Support use and consistency of electronic health records and related workflows
Help maintain data accuracy and support use of data for program improvement
Provide short-term operational or supervisory support during staff transitions, vacancies, or leave coverage

Financial & Operational Support

Partner with Program Directors and billing/finance staff to support documentation and billing practices
Help identify workflow inefficiencies
Support collection and review of program feedback (staff, families, partners)

Collaboration & Communication

Work collaboratively with Program Directors while respecting program-level leadership and decision-making
Participate in division meetings and contribute to discussions on operations, quality, and capacity

Agency Responsibilities

Attend supervision, staff meetings, and required trainings
Follow all agency policies and procedures
Represent the organization in a professional manner
Participate in agency initiatives and committees as appropriate
All other duties as assigned

Skills and Abilities

· Must have the ability to access different community locations for meetings and sessions which may include. Walker sites and community-based locations.

· Strong computer skills.

· Excellent oral and written communication skills.

· Strong customer service skills

· Ability to meet deadlines and follow through with multiple projects simultaneously.

· Ability to respond to and follow through with requests professionally.

· Must be able to sit at workstation for prolonged periods of time, consistent with OSHA requirements.

· Ability to lift, pull, or push up to 10 lbs.

Schedule:

· Monday – Friday, 40 hours/week

· Flexible hours based on program and operational needs

· Remote work is available for some portion of time with manager approval, based on program and operational needs

Qualifications

Education and Certifications

Required:

· Master’s degree in behavioral health, or related field

Preferred:

· Independent clinical licensure (LICSW, LMHC, or LMFT in Massachusetts) with ability to provide clinical supervision toward licensure

Experience

Required:

· 3-5 years of previous experience in similar role

· Experience supporting program operations, training, quality, or compliance activities

· Strong organizational, communication, and problem-solving skills

Preferred:

· 5 years of previous experience in similar role

· Experience in community-based behavioral health settings

· Familiarity with EHR systems, quality improvement processes, and regulatory standards

· 2–3+ years of management or supervisory experience in behavioral health or human services

· Demonstrated experience in quality assurance, compliance, program operations, or systems improvement

· Proven ability to lead cross-program initiatives during periods of change or operational strain

Other Requirements:

· Successfully complete all background check suitability requirements

· Must have reliable transportation with ability to travel to different locations

· Ability to meet deadlines and follow through with multiple projects simultaneously.

· Ability to respond to and follow through with requests professionally.

· Bilingual capabilities are preferred, but not required

Supervision:

Supervisor: Vice President of Behavioral Health

Supervises: No ongoing direct reports but may provide short-term supervision or team support during coverage needs, transitions, or vacancies.

Equal Opportunity Statement

Walker is an equal opportunity employer and does not discriminate based upon an individual's race, color, religion, national origin, sex, age, marital status, sexual orientation, genetic information, disability, veteran status, pregnancy, national guard or reserve unit obligations, participation in discrimination complaint-related activities, or membership in any category protected by federal or state law.

Pay: $72,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Pet insurance
Referral program
Tuition reimbursement
Vision insurance

Education:

Master's (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service team lead jobs in boston ma

Training, Quality and Operations Manager

Snacks & Pantry Team Lead

Customer Success & Operations Manager

Customer Service Delivery Advocate 4- day work week!

Customer Service Representative part time

Patient Services Representative Team Lead

Admin I Customer Care Representative

Director, Customer Success Desk

Events Operations Manager

Customer Success Manager

Customer Success Team Lead

School Operations, Student Engagement & Support Manager, (Managerial Tier C) - SY26-27

Customer Service Manager

VP, Customer Success

Customer Success Representative

Senior Manager, Customer Success

Customer Experience Specialist

Customer Success Manager

Team Manager - Customer Service

Assistant Supervisor, Carpentry Operations

I want to receive the latest job alert for customer service team lead in boston ma

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