Top 1259 Director of customer experience Jobs in Boston Ma

Director, Communications - Remote
UnitedHealth Group —Boston, MA
- $134,600 - $230,800 a year
- Full-time
- Remote
- Pass drug screening
- Research
- Mentoring
3d
Director of Customer Experience – Commercial Banking
Citizens Financial Group —Boston, MA
- $216,000 - $267,000 a year
- Full-time
- Background check
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Senior Director of Customer Support Operations
BRUNT Workwear —North Reading, MA
- $139,000 - $165,000 a year
- Office
- Mentoring
- Organizational skills
Director of Customer Success
LILT —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Data analysis skills
- Team management
Product Director
Autonodyne LLC —Boston, MA
- $160,000 - $260,000 a year
- Full-time
- Hybrid work
- Computer Science
- 8 years
- Bachelor's degree
- Health savings account
- Relocation assistance
Quick Apply
Director of Nursing
Champion Rehabilitation and Nursing Center —Brockton, MA
- Full-time
- CPR Certification
- Skilled nursing facility
- RN License
- Disability insurance
- Health insurance
Quick Apply
2d
Director of Banquets
Omni Boston Hotel at the Seaport —Boston, MA
- $105,000 - $115,000 a year
- Weekends as needed
- ServSafe
- Ability to walk for extended periods
- Hotel
- Relocation assistance
- Health insurance
Quick Apply
SR LIVING MARKETING & EVENT SALES DIRECTOR- top $$, Plus Bonus
New England Personnel, LLC —Lawrence, MA
- $100,000 - $160,000 a year
- Full-time
- Background check
- Mid-level
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
5d
Director of Operations
Confidential —Boston, MA
- Extended hours
- 5 years
- Finance
- Bachelor's degree
Quick Apply
13d
Childcare School Director
Inspire Early Education —Cambridge, MA
- $60,000 - $65,000 a year
- Full-time
- Spanish
- Mid-level
- Preschool
- Paid holidays
- Health insurance
Quick Apply
Information Technology Director
Town of Marblehead —Marblehead, MA
- $92,682.22 - $120,486.54 a year
- Email
- Computer Science
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
8d
Regional Director, Rare Disease, Neurology (Northeast)
Ultragenyx Pharmaceutical —Boston, MA
- $225,900 - $279,100 a year
- Full-time
- Remote
- 7 years
- Management
- Bachelor's degree
- Gym membership
Program Director - Life Sciences
UG2 LLC —Cambridge, MA
- $175,000 a year
- Engineering
- Ability to lift 50 pounds
- Mentoring
Quick Apply
Director of Dining Experience (Chef Manager) [management]
Senior Living Residences —Canton, MA
- From $75,000 a year
- Email
- Residential
- Senior level
- Kitchen
- Commuter assistance
- Paid holidays
Quick Apply
Executive Director
Bridges by EPOCH at Hingham —Hingham, MA
- $130,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Paid holidays
Quick Apply
Vice President of Operations / Director of Engineering & Maintenance
Mueller Coatings —East Bridgewater, MA
- Full-time
- Background check
- Bachelor's degree
- Mentoring
Quick Apply
Director of Sales
KW Waltham LLC —Waltham, MA
- $70,000 - $80,000 a year
- Weekends as needed
- Basic math
- English
- Hotel
- COVID-19 protective measures
- Health insurance
Quick Apply
Director of Community Relations (Sales and Marketing) [management]
Senior Living Residences —South Boston, MA
- $75,000 - $80,000 a year
- Weekends as needed
- Customer service
- Residential
- Project management
- Commuter assistance
- Paid holidays
Quick Apply
Director of Rehabilitation
Reliant Rehabilitation —Brockton, MA
- $80,000 - $100,000 a year
- Management
- Customer service
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Director of Rehabilitation
Reliant Rehabilitation —Brockton, MA
- $80,000 - $100,000 a year
- Management
- Customer service
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance

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director of customer experience jobs near boston ma

Director, Communications - Remote

UnitedHealth Group -
Boston, MA

Apply Now

Job Details

Full-time
$134,600 - $230,800 a year
3 days ago

Qualifications

Vendor contracts
Managing marketing project budgets
Tooling
Digital marketing budget management
Research
Digital marketing tools
Policy & process development
Technology management
Task prioritization
Content governance
Vendor relationship management
Contracts
Leading team collaboration initiatives
Developing new training programs
Interdisciplinary policy and procedure development experience
Project execution
Managing projects
Operational excellence initiatives
Request for proposal
Strategic communications
Collaboration with legal team
Business operations
Social media brand management
Change management support (employee development activity)
Cross-functional team management
Policy Development
Professional development training
Cross-functional communication

Full Job Description

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

Reporting to the Vice President of Social Media, the Director, Social Media Strategy and Operations is responsible for the development and execution of enterprise strategy, operations and governance for social media and digital communications. You will work with teams across UnitedHealth Group, UnitedHealthcare, Optum, and other businesses to ensure alignment in processes, procedures, tool set, points of view, risk, intelligence, and best practices.

You will bring a deep understanding of content, campaigns and platform management to enable governance adherence and operational excellence for the communications function and those we partner with across the enterprise.

This role requires regular contact and influence with key stakeholders across the enterprise who touch social media on behalf of UnitedHealth Group's businesses and brands. As well as key partners in functional departments like procurement, legal, compliance, operations and marketing.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Support social media and digital governance, identifying, suggesting and executing opportunities for us to integrate and optimize across the organization while driving adoption of new processes, enabling us to execute efficiently with excellence
Identify operational gaps and implement solutions to improve efficiency, quality, and output
Work with key stakeholders like legal, compliance and employee relations to update policies and procedures, ensuring enhancements are aligned upon before distribution; and create distribution plans to ensure engagement
Partner with employee comms and training teams to execute social media and digital comms updates to our colleagues by creating plans to inform and drive adoption, including training programs, attestations, etc.
Manage a best-in-class social media and digital comms tool set. Identify gaps and tools that can deliver business needs while balancing ROI. Manage tool seats, access and product adoption
Manage RFP process(es) with procurement, partners and stakeholders to ensure the best tools are selected while staying within budget
Develop relationships with Customer Success Managers within our tool set, staying on top of enterprise needs and product pipelines to ensure value is delivered
Execute regular account hygiene checks across organic and paid channels, as well as our tools to ensure account security and accountability
Work with finance and key stakeholders to ensure chargebacks are executed and related budgets stay balanced
Execute research on behalf of the enterprise to suggest toolset enhancements, ways of working and best practices
Lead team onboarding for new hires and vendor partners
Support content development, planning and execution, turning insights into goal surpassing content
Support related strategic projects for the enterprise
Provide mentorship to junior members of the team

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

10+ years in social media or digital marketing
Experience developing and implementing enterprise-wide social media governance programs, policies, and procedures
Experience managing social media technology platforms, tools, and vendor relationships
Experience driving organizational change management, process adoption, and operational excellence initiatives
Experience developing training, communication, and engagement programs to increase adoption of tools, processes, and policies
Experience managing budgets, contracts, RFPs, and vendor selection processes in a matrixed environment
Deep social media platform, content creation, discovery (traditional and agentic search), systems and process development experience
Proven ability to lead cross-functional initiatives involving communications, legal, compliance, procurement, marketing, and operations teams
Proven solid project management skills with the ability to manage multiple priorities in a complex enterprise environment
Proven excellent organizational skills and attention to detail; ability to manage multiple priorities in a fast-paced environment

Preferred Qualification:

Experience in healthcare or regulated industries

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

Refine Your Search

director of customer experience jobs in boston ma

Director, Communications - Remote

Director of Customer Experience – Commercial Banking

Senior Director of Customer Support Operations

Director of Customer Success

Product Director

Director of Nursing

Director of Banquets

SR LIVING MARKETING & EVENT SALES DIRECTOR- top $$, Plus Bonus

Director of Operations

Childcare School Director

Information Technology Director

Regional Director, Rare Disease, Neurology (Northeast)

Program Director - Life Sciences

Director of Dining Experience (Chef Manager) [management]

Executive Director

Vice President of Operations / Director of Engineering & Maintenance

Director of Sales

Director of Community Relations (Sales and Marketing) [management]

Director of Rehabilitation

Director of Rehabilitation

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