Top 132 Dispatch operator Jobs in Boston Ma

HVAC/R Dispatcher
Confidential —Braintree, MA
- $25 - $35 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Dispatcher- (4 years of experience required)
Paratransit Transit of Brockton , Inc. —Brockton, MA
- From $24 an hour
- Part-time
- Customer service
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Dispatch
Optima Courier Inc —Wilmington, MA
- $20 an hour
- Part-time
- Office
- Warehouse
- Organizational skills
Chair Car Dispatcher
Alternative Transportation Systems (ATS) —Wilmington, MA
- $47,000 - $65,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Transportation Supervisor
Pinnacle Transportation Services, LLC —Massachusetts
- $20 - $25 an hour
- Part-time
- English
- Mid-level
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
Ambulance Dept Dispatcher – BIDMC (per-diem)
Beth Israel Lahey Health —Boston, MA
- $27.00 - $36.34 an hour
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Hospital
Police Dispatcher
Northeastern University —Boston, MA
- $32.76 - $36.83 an hour
- Overtime
- Background check
- CPR Certification
- Computer literacy
- Health insurance
- Dental insurance
Dispatcher/Customer Service
MBT Worldwide, Inc. —Tewksbury, MA
- $30 - $33 an hour
- Part-time
- In-person
- Entry level
Quick Apply
Dispatcher Multiple Locations
Vivo Transportation —Quincy, MA
- $50,000 - $60,000 a year
- Full-time
- Clean driving record
- Customer service
- Mid-level
Quick Apply
13d
Command Center Dispatcher
Northeast Security —Boston, MA
- $27.70 an hour
- Part-time
- Background check
- 18 years or older
- Microsoft Outlook
Quick Apply
13d
Disptacher
Sunbelt Rentals, Inc. —Avon, MA
- $64,750.00 - $89,030.70 a year
- Full-time
- Management
- Sales
- Customer service
- Disability insurance
- Health insurance
Quick Apply
7d
Airport Dispatch Agent - BOS
Unifi Aviation, LLC —Boston, MA
- $22.75 an hour
- Overtime
- 18 years or older
- Maintenance
- No experience needed
- Paid training
- Health insurance
5d
Dispatcher
MIT —Cambridge, MA
- Weekends as needed
- CPR Certification
- Computer literacy
- English
Emergency Telecommunications Dispatcher I (ETD1)
City of Newton —Newton, MA
- $61,925 - $83,221 a year
- Overtime
- Background check
- Writing skills
- Basic math
- Paid holidays
- Disability insurance
Dispatcher
Trust 1 Services —Quincy, MA
- $60,000 - $75,000 a year
- Call employer
- Inventory management
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
1d
Window Dispatcher
WeDriveU —Boston, MA
- $28.84 an hour
- Overnight shift
- High school diploma or GED
- Bachelor's degree
- Team management
- Commuter assistance
- Paid holidays
Quick Apply
Trucking Coordinator
Eversource Energy Service Company —Dorchester, MA
- From $52.78 an hour
- Overtime
- Customer service
- CDL A
- Mid-level
Emergency Medical Dispatcher
Pro EMS —Cambridge, MA
- $21 - $32 an hour
- Full-time
- Background check
- Management
- Current TB test
- Health insurance
- Dental insurance
Quick Apply
Communications Dispatcher
Harvard University Central Administration —Cambridge, MA
- Overtime
- Hybrid work
- Bilingual
- DOT physical examination
- Pass drug screening
- Commuter assistance
- Health insurance
Quick Apply
9d
Dispatcher III
AIT Worldwide Logistics, Inc. —Wrentham, MA
- $29.00 - $40.90 an hour
- Online Application
- Mid-level
- High school diploma or GED
- Data entry
- Paid parental leave
- Health savings account
Quick Apply
13d

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dispatch operator jobs near boston ma

HVAC/R Dispatcher

Confidential
Braintree, MA

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance
Retirement plan

Qualifications

High school diploma or GED
Air conditioning

Full Job Description

**CANDIDATE MUST HAVE HVAC/R DISPATCH OR HVAC/R OFFICE/FIELD EXPERIENCE. CONSTRUCTION INDUSTRY DISPATCH EXPERIENCE WILL ALSO BE CONSIDERED**

The Dispatcher coordinates the schedules, assignments, and communications for Service Technicians to ensure timely, efficient, and high-quality service delivery. The Dispatcher serves as the primary point of contact for customers, technicians, and management, balancing daily workload, prioritizing urgent calls, and maintaining accurate records of service activities. This role requires excellent customer service skills, attention to detail, multi-tasking ability, and knowledge of HVAC/R systems and service operations.

Qualifications:

High school diploma or equivalent
Associate degree or HVACR/business coursework preferred
2–5 years in HVACR (or related trade) dispatching, coordination, or service administration
Familiarity with commercial HVACR service operations strongly preferred
Experience with field service/dispatch software (e.g., XOI)
Proficiency with Microsoft Office applications (Word, Excel, Outlook)
Basic understanding of commercial HVACR terminology and service workflows
Strong organizational and multitasking skills; able to manage competing priorities
Excellent verbal and written communication skills for interaction with customers, technicians, and management
Self-motivated, dependable, reliable, and punctual
Knowledge of HVAC/R service operations, preventative maintenance schedules, and workflow optimization principles
Ability to review and interpret work orders, technical notes, and reports to ensure proper technician assignments
Customer-focused, professional, and proactive
Ability to commit to overtime and flexible schedules when needed
Strong problem-solving skills to handle emergency service requests, rescheduling conflicts, and resource constraints
Attention to detail and ability to maintain accurate records in the software system
Ability to generate and interpret reports for management to monitor service and performance, technician productivity, and customer satisfaction metrics

Duties & Responsibilities:

Schedule and dispatch technicians based on skillset, priority, and availability
Adjust schedules throughout the day for delays, call-ins, emergencies, or customer changes
Optimize routes and workloads to support response times and productivity
Coordinate building access requirements and send appointment confirmations
Create, update, and close work orders in the service management platform
Ensure job documentation is complete, including technician notes, photos, materials, and time entries
Track open jobs, return visits, warranty calls, and pending parts or follow-up needs
Assist with service agreement coordination when needed
Receive and process incoming service requests via phone, email, or customer portals
Provide customers with updates, confirmations, and follow-up communication after service completion
Address basic concerns and escalate complex issues to the Service Manager
Maintain a professional, customer-focused communication standard
Provide technicians with job details, history, site instructions, and required documentation
Track technician status and progress throughout the workday
Assist with purchasing requests, parts coordination, and scheduling return visits
Ensure accurate filter and belt lists are documented in each work order based on the maintenance agreement
Support technician compliance with documentation and timekeeping
Maintain accurate job statuses and records within dispatch and CRM platforms
Support billing by verifying completed work, materials used, and recorded labor hours
Assist with warranty tracking, return visits, and inventory coordination
Assist with daily and weekly reports on service activity, open jobs, aging work orders

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

dispatch operator jobs in boston ma

HVAC/R Dispatcher

Dispatcher- (4 years of experience required)

Dispatch

Chair Car Dispatcher

Transportation Supervisor

Ambulance Dept Dispatcher – BIDMC (per-diem)

Police Dispatcher

Dispatcher/Customer Service

Dispatcher Multiple Locations

Command Center Dispatcher

Disptacher

Airport Dispatch Agent - BOS

Dispatcher

Emergency Telecommunications Dispatcher I (ETD1)

Dispatcher

Window Dispatcher

Trucking Coordinator

Emergency Medical Dispatcher

Communications Dispatcher

Dispatcher III

I want to receive the latest job alert for dispatch operator in boston ma

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