Top 242 Front desk manager Jobs in Boston Ma

Front Desk Manager
Hilton Boston Back Bay —Boston, MA
- $70,000 a year
- Full-time
- Mid-level
- Windows
- Hotel
Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Guest Services Supv
Hilton Boston Back Bay —Boston, MA
- $34.20 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel
Front Desk Agent
Marriott International, Inc —Boston, MA
- $31.98 an hour
- Full-time
- High school diploma or GED
- Accounting
- Entry level
11d
Front Office Assistant Manager
AccorHotel —Boston, MA
- $72,000 - $74,000 a year
- Full-time
- Mid-level
- 1 year
- Ability to stand for extended periods
Quick Apply
Assistant Front Office Manager
The Langham Boston —Boston, MA
- $78,000 - $84,000 a year
- Weekends as needed
- CPR Certification
- Sales
- Mid-level
- Health insurance
- Tuition reimbursement
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Assistant Front Office Manager
Hyatt Regency Boston —Boston, MA
- $67,000 - $74,000 a year
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
- Supervising experience
- Employee stock purchase plan
- Paid holidays
8d
Front Desk Agent
Westmont Group —Boston, MA
- $23.07 - $32.95 an hour
- English
- Hotel
- Entry level
Quick Apply
4d
Administrative Assistant
AlixPartners —Boston, MA
- $35 - $45 an hour
- Overtime
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
5d
Assistant Guest Service Manager
The Revolution Hotel —Boston, MA
- $29 an hour
- Full-time
- Spanish
- Sales
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
1d
Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Administrative Assistant, Level 1
City of Cambridge, MA —Cambridge, MA
- $60,057 - $81,072 a year
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
10d
Coming Soon! Massachusetts, Boston, Studio Manager
Glowbar Inc —Boston, MA
- $65,000 - $75,000 a year
- Weekends as needed
- Hospitality
- Mid-level
- 3 years
- Free parking
- Commuter assistance
Quick Apply
Guest Service Agent
Wyndham Boston Beacon Hill —Boston, MA
- $25 - $27 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Clinic Manager - Boston - Watertown
Bond Vet —Watertown, MA
- $75,000 - $90,000 a year
- Weekends as needed
- Urgent Care
- Mid-level
- Supervising experience
- Continuing education credits
- Commuter assistance
Quick Apply
Clinic Manager - Boston - Lynnfield
Bond Vet —Lynnfield, MA
- $75,000 - $90,000 a year
- Weekends as needed
- Urgent Care
- Mid-level
- Supervising experience
- Continuing education credits
- Commuter assistance
Quick Apply
Office Manager
The Badminton & Tennis Club —Boston, MA
- $26 - $29 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health savings account
- 401(k)
Quick Apply
1d
Core Crew (Front Desk & Sales) - South End, MA
[solidcore] —Boston, MA
- $17 an hour
- Part-time
- High school diploma or GED
- Organizational skills
- Ability to stand for extended periods
Quick Apply
Guest Service Agent
Boston Courtyard Copley Square —Boston, MA
- Full-time
- Inventory management
- English
- Hotel
Quick Apply
Hotel Front Office Supervisor
Hilton Garden Inn Boston/Logan —Boston, MA
- Weekends as needed
- Microsoft Excel
- Inventory management
- Basic math
Quick Apply

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Front Desk Manager

Hilton Boston Back Bay -
Boston, MA

Apply Now

Job Details

Full-time
$70,000 a year

Qualifications

Computer operation
Confidential information handling
Employee relationship building
Managing hospitality teams
Windows
Supervising experience
Team management
Data interpretation
Productivity software

Full Job Description

Compensation Type: Yearly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Located in Boston’s Back Bay neighborhood, we’re a 5-minute walk from Prudential Center and three blocks from Fenway Park – home of the Boston Red Sox. The Charles River, Boston Commons, and many historical and cultural venues are within walking distance. Our hotel also features a fitness center and a Corner Pantry.

Overview:

The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities:

Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
Carry a cell phone at all times.
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Attend daily and monthly Rooms Merchandizing meetings.
Participate in required M.O.D. program as scheduled
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Ensure sign off of all Service Standards by Position for Guest Services staff.
Assist in preparation of revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Highgate Hotel credit policies.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
Establish and maintain key control system.
Ensure participation within department for monthly Highgate Hotel team meeting.
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
Monitor all V.I.P.'s, special guests and requests.
Maintain required pars of all front office and stationary supplies.
Review daily Front Office work and activity reports generated by Night Audit.
Review Front Office log book and Guest Request log on a daily basis.

Qualifications:

At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
The ability to demonstrate exceptional Customer Service Skills.
Must be proficient in Windows and Microsoft Office.
Able to work long hours as sometimes required.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.

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front desk manager jobs in boston ma

Front Desk Manager

Front Desk Agent

Guest Services Supv

Front Desk Agent

Front Office Assistant Manager

Assistant Front Office Manager

Assistant Front Office Manager

Front Desk Agent

Administrative Assistant

Assistant Guest Service Manager

Overnight Front Desk Agent

Administrative Assistant, Level 1

Coming Soon! Massachusetts, Boston, Studio Manager

Guest Service Agent

Clinic Manager - Boston - Watertown

Clinic Manager - Boston - Lynnfield

Office Manager

Core Crew (Front Desk & Sales) - South End, MA

Guest Service Agent

Hotel Front Office Supervisor

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