Top 100 Guest service agent Jobs in Boston Ma

Hotel Front Office Manager
The Crowne Plaza Boston Woburn —Woburn, MA
- $66,000 - $70,000 a year
- Weekends as needed
- Hospitality
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
9d
Guest Service Agent
Boston Harbor Hotel —Boston, MA
- $30.74 - $31.74 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
12d
Guest Service Agent
Hersha Hospitality Management, LP —Boston, MA
- $30.74 - $31.74 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
12d
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Front Desk Agent
The Liberty Hotel —Boston, MA
- $29.48 an hour
- Full-time
- Military
- Hotel
- Math
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
Marriott International, Inc —Boston, MA
- $30.67 - $32.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
5d
Guest Service Agent / Front Desk Agent
Ocean Havens —Boston, MA
- $18 - $25 an hour
- Weekends as needed
- Hotel
- Ability to sit for extended periods
- Ability to stand for extended periods
Quick Apply
20h
Front Desk Agent
Westmont Group —Boston, MA
- $23.07 - $32.95 an hour
- English
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Dental insurance
- Vision insurance
Quick Apply
Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Dental insurance
- Vision insurance
Quick Apply
Reservations and Communications Agent
Four Seasons —Boston, MA
- $32.83 an hour
- Weekends as needed
- Writing skills
- English
- Residential
- Health insurance
- Dental insurance
Reservations Agent - Hotel Commonwealth
Sage Hospitality —Boston, MA
- $31 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Commuter assistance
- Health insurance
Guest Service Agent
AC Hotel Boston Cambridge —Cambridge, MA
- $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
Apex Concierge Services Inc —Boston, MA
- $21 - $23 an hour
- Part-time
- Computer literacy
- Residential
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
Front Desk Agent Part Time Hilton Garden Inn Brookline
Claremont Companies LLC —Brookline, MA
- $24 - $25 an hour
- Part-time
- Ability to walk for extended periods
- English
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Lenox Hotel - Guest Specialist- Full time
Lenox Hotel —Boston, MA
- $25 - $26 an hour
- Weekends as needed
- Hotel
- Ability to stand for extended periods
- Communication skills
- AD&D insurance
- Health insurance
10d
Office Assistant
Liberate —Boston, MA
- $25 - $30 an hour
- Part-time
- Office
- Communication skills
- Entry level
12d
Guest Services Supv
Hilton Boston Back Bay —Boston, MA
- $34.20 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel
Westin Boston Seaport District - Front Desk Agent
Aimbridge Hospitality —Boston, MA
- $26.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Children
- AD&D insurance
- Disability insurance
2d
Front Desk Supervisor
Sonesta —Cambridge, MA
- $29 - $31 an hour
- Full-time
- Mid-level
- Hotel
- Front desk
- Paid parental leave
- Health savings account

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Hotel Front Office Manager

The Crowne Plaza Boston Woburn -
Woburn, MA

Quick Apply

Job Details

Full-time
$66,000 - $70,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Hospitality
Phone communication
Managing hospitality teams
Microsoft Office
High school diploma or GED
Front desk
Receptionist experience within hospitality industry
Productivity software
Office management
Hotel experience
Office experience
Client interaction via phone calls

Full Job Description

The Crowne Plaza Boston Woburn is currently looking for an experienced Front Office Manager to lead their Front Office team! The Front Office Manager is responsible for the overall operations of the Front Office department to include the front desk agents and night auditors. The Front Office Manager reports to the General Manager and provides high quality guest service while generating maximum revenue for the department.

JOB DUTIES

Assists with establishing standards, policies and procedures for the Front Office staff.
Handles guest complaints and requests. Resolve issues in a manner satisfactory to both the guest and the hotel.
Responsible for responding to social media comments
Responsible for ordering operating supplies for department including market.
Work with Sales and Revenue managers regarding guests and groups.
Attends training seminars to perfect Front Office techniques and procedures and enhance supervisory skills.
Assists Front Desk Agents with duties when necessary to provide excellent guest service.
Holds a pre-shift and monthly meeting with staff.
Be prepared for each daily activity and review any variations with management and staff.
Assist by working shifts if adequate staff is not available.
Communicate daily with department managers and MOD and pass on pertinent information.
Consistently monitor the performance of associates on an on-going basis and provide feedback. Assist to reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
Assist and handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
Prepares and post weekly schedules in accordance to guest needs and staff availability.
Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
Assist Housekeeping Department with inspections if necessary
Prepare and submit accident or injury reports when needed.
Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
Ensure all associates are safety conscious and trained in safe work practices.
Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these.
Assist in the training all new employees, and ongoing training of existing employees, including cross training for all positions. Use employee training documentation to record all areas of training completed and turn them into Human Resources to be included in the employee file.
Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
Accountable for the financial performance of the department.
Accountable for departmental, payroll and supply expenses in accordance with budgetary goals.
Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
Notify management of any pertinent information related to shift activities.
Determine the requirements for and the follow up on special groups, VIPs, etc.
Follow supervisor’s instructions and completes other duties as directed or assigned.

.JOB REQUIREMENTS:

High School Diploma
Must have at least 2 years of hotel Front Office management experience.
Must have at least 3 years hotel Front Office experience
Proficient in Microsoft Office
Ability to communicate verbally (including telephone contact) with Guests, management and co-workers.
Able to work flexible schedule including evenings during weekdays and weekends including holidays

Job Type: Full-time

Pay: $66,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

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