Top 30 Help desk analyst Jobs in Boston Ma

IT Helpdesk Technician
Zones —Boston, MA
- $30 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health insurance
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6d
Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Business Solutions Architect- Stoughton MA
Diesel Direct Inc —Stoughton, MA
- $80,000 a year
- Full-time
- Customer service
- Mid-level
- 3 years
Quick Apply
Technical Solutions Analyst - Commercial
Home Market Foods —Norwood, MA
- $112,000 - $130,000 a year
- Hybrid work
- Mid-level
- 3 years
- Finance
- Relocation assistance
- Health insurance
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4d
Service Desk Analyst
Anduril Industries —Quincy, MA
- $77,000 - $102,000 a year
- Email
- Mid-level
- 3 years
- AWS
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Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- Senior level
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Service Desk Support Analyst
M.S. Walker Inc. —Norwood, MA
- $55,000 - $70,000 a year
- Microsoft Excel
- Microsoft Outlook
- Office
- Disability insurance
- Health insurance
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Sr. Help Desk Analyst
Veolia —Boston, MA
- $85,000 - $100,000 a year
- Overtime
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Dental insurance
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IT Service Desk Analyst
CarGurus —Boston, MA
- $52,000 - $66,000 a year
- Hybrid work
- Google Workspace
- Research
- Mid-level
- Food provided
Security Analyst
Center For Health Information And Analysis —Boston, MA
- $75,826.40 - $125,924.24 a year
- Online Application
- Hybrid work
- Writing skills
- HIPAA
- English
- Paid holidays
- Health insurance
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Senior IT Support Specialist
XS Brokers Insurance Agency Inc —Quincy, MA
- $82,000 - $92,000 a year
- Computer science
- Computer Science
- Salesforce
Information Technology End User Support
AccentCare, Inc. —Boston, MA
- $0.01 - $28.50 a year
- Monday to Friday
- Hybrid work
- Mid-level
- Office
- Windows
- Health savings account
- Paid holidays
Quick Apply
Senior Applications Analyst
NeighborHealth —Boston, MA
- $99,840 - $153,920 a year
- Weekends as needed
- Background check
- Computer Science
- Computer literacy
Senior Data Analyst
Quincy Public Schools —Quincy, MA
- $33.65 an hour
- Nights as needed
- High school
- 5 years
- Writing skills
Product Support Analyst
Akeneo —Boston, MA
- $75,000 - $80,000 a year
- On call
- Hybrid work
- Mid-level
- 3 years
- Product management
- Paid parental leave
- Disability insurance
Information Security Analyst (GRC & Microsoft 365 Security)
Samsung HME America Inc —Danvers, MA
- $100,000 - $125,000 a year
- Full-time
- Customer service
- Writing skills
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
9d
Senior Data and Analytics Engineer
Velir —Boston, MA
- $160,000 - $175,000 a year
- English
- SQL
- AWS
Quick Apply
Applications Analyst II - Willow Inpatient/Inventory Certified
Tufts Medicine —Burlington, MA
- $84,300.22 - $107,481.20 a year
- Full-time
- Remote
- Bachelor of Science
- Research
- Finance
Quick Apply
3d
EPIC Configuration Analyst - Expert
Presbyterian System Services —Boston, MA
- $100,152.00 - $175,718.40 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
7d
Sr Manager, Business Systems
Apptegy —Boston, MA
- $110,000 - $190,000 a year
- Remote
- 6 years
- System design
- Office
- Travel reimbursement
- Paid parental leave
Quick Apply

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help desk analyst jobs near boston ma

IT Helpdesk Technician

Zones -
Boston, MA

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Job Details

Full-time
$30 an hour
6 days ago

Benefits

Health insurance

Qualifications

Computer operation
Customer communication
Microsoft Outlook
Moving
Windows
System deployment
Desktop administration
Technical Proficiency

Full Job Description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 1 year contract – open to renewal

Location: on site in Boston, MA 02116

Pay: $30/hr

Hours: M-F 8-5pm

The IT Help Desk Technician will provide Level 1-2 support to customer’s end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level 1-2 incidents received as necessary.

What you will do as the IT Help Desk Technician:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Performing technical customer support via telephone, chat and email
Tier 1-2 support including triage and basic troubleshooting. Technicians should be advanced tier 1 with strong interpersonal skills and ability to learn new concepts quickly
Support will include standard Windows environments and specialized RMV equipment and software
Performing call backs as required
Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
Experience with hardware deployments - imaging, configuring, workstation set-ups and moves.
Ability to lift 50 IBs.
Acting as a subject matter expert (SME) across limited subject areas.

What you will bring to the team:

Associate’s degree in computer related field AND/OR 3 years in a customer support or call center like environment.
Ability to learn and become knowledgeable of customer products and services
Experience working on a help desk/service desk handling tickets preferred
Experience troubleshooting Desktop hardware and associated peripherals preferred
Proficiency in navigating accounts with multiple skill set requirements
Demonstrate effective soft skills, listening skills and ability to empathize with customer’s situation
Ability to eventually resolve more complex support ticket requests
Ability to provide support to new team members
Effectively manage length of calls/handle time
Ability to thrive in a fast-paced but fun work environment.
Promote teamwork and call center success
Must have an entry to intermediate understanding of - Microsoft Outlook 2010, Windows 10/11, Various web browsers and basic computer terminology

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

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Refine Your Search

help desk analyst jobs in boston ma

IT Helpdesk Technician

Experienced Technical Support Analyst

Business Solutions Architect- Stoughton MA

Technical Solutions Analyst - Commercial

Service Desk Analyst

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

Service Desk Support Analyst

Sr. Help Desk Analyst

IT Service Desk Analyst

Security Analyst

Senior IT Support Specialist

Information Technology End User Support

Senior Applications Analyst

Senior Data Analyst

Product Support Analyst

Information Security Analyst (GRC & Microsoft 365 Security)

Senior Data and Analytics Engineer

Applications Analyst II - Willow Inpatient/Inventory Certified

EPIC Configuration Analyst - Expert

Sr Manager, Business Systems

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