Top 42 Hotel concierge Jobs in Boston Ma

Guest Services Supervisor
XV Beacon hotel —Boston, MA
- $22 - $28 an hour
- Overnight shift
- Microsoft Word
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Spa Concierge - Part Time
Four Seasons —Boston, MA
- $30.59 an hour
- Part-time
- Writing skills
- English
- Residential
- Paid time off
- 401(k) matching
Front Desk Agent
Seaport Hotel —Boston, MA
- $32.50 an hour
- Weekends as needed
- Computer literacy
- English
- Hotel
Concierge - Part Time
FAIRMONT —Boston, MA
- $30.50 an hour
- Part-time
- Hotel
- 2 years
- Entry level
Quick Apply
Concierge
Seaport Hotel —Boston, MA
- Up to $33.75 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Part-Time Remedy Concierge
Remedy Place —Boston, MA
- $18 - $22 an hour
- Part-time
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Concierge Overnight
Apex Concierge Services Inc —Boston, MA
- $21 - $22 an hour
- Part-time
- Microsoft Excel
- Residential
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
Valet Concierge (Second Shift/ Part Time/ Sat&Sun)
Mediate Management Company —Boston, MA
- $20 - $22 an hour
- Part-time
- Background check
- Research
- Mid-level
- Paid holidays
- Employee assistance program
Quick Apply
Airport Lounge Concierge
Hyde Park Hospitality —Boston, MA
- $23 an hour
- Weekends as needed
- Background check
- Bar
- Sales
- Disability insurance
- Health insurance
Quick Apply
Front Desk Receptionist – Luxury Property Front Desk
Apex Concierge Services Inc —Boston, MA
- $21 - $22 an hour
- Part-time
- Computer literacy
- Residential
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
13d
Part-Time Wellness Guide
Remedy Place —Boston, MA
- $18 - $22 an hour
- Part-time
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Front Desk Concierge
Stratton Amenities —Boston, MA
- $14 - $19 an hour
- Weekends as needed
- Mid-level
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
Guerlain Spa Concierge
RAFFLES —Boston, MA
- $26.88 - $29.87 an hour
- Full-time
- Computer literacy
- Mid-level
- Hotel
- Dental insurance
- Vision insurance
Quick Apply
Front Desk Residential Concierge, Boston
Apex Concierge Services Inc —Boston, MA
- $21 - $22 an hour
- Part-time
- Residential
- High school diploma or GED
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
13d
Part-Time Guest Experience Advisor
Remedy Place —Boston, MA
- $18 - $22 an hour
- Part-time
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Hospitality Guest Services Associate – Luxury Boston Residential Community
Apex Concierge Services Inc —Boston, MA
- $21 - $22 an hour
- Part-time
- Computer literacy
- Residential
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
13d
Front Desk Agent/Concierge PM Shift
Beacon Suites Hotel —Somerville, MA
- $19 - $22 an hour
- Part-time
- Bilingual
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
4d
Bell Attendant
Kimpton Hotels & Restaurants —Cambridge, MA
- $15.45 an hour
- Weekends as needed
- Writing skills
- Hotel
- High school diploma or GED
Quick Apply
Front Office Desk Agent
Omni Hotels & Resorts —Boston, MA
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Writing skills
Quick Apply
Front Desk Concierge (Floater)
Stratton Amenities —Needham, MA
- $19 an hour
- Weekends as needed
- Residential
- High school diploma or GED
- Apartments
7d

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Guest Services Supervisor

XV Beacon hotel
Boston, MA

Quick Apply

Job Details

Full-time
$22 - $28 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Employee discount
Flexible schedule
Life insurance
Referral program
Food provided

Qualifications

Customer communication
Microsoft Excel
Writing skills
Guest relations manager experience
OPERA
Hotel experience
Time management

Full Job Description

Individual will aid with the Front of House operations as a Guest Services Supervisor and manager on duty. As a Guest Services Supervisor, the position will require the individual to perform a variety of responsibilities including roles in accounting, front desk service, bellmen service, reception, concierge, in-house dinning, valet, reservations and covering shifts on the overnight. They are to provide the guest(s) with the highest level of service possible, while maintaining the Preferred and Forbes 4 Star standards of service and reputation of Fifteen Beacon.

Responsibilities:

Supervise Front Office Staff as well as Bellmen, Doormen, and Drivers.
Recognize guests, develop professional relationships with them and use their surnames as often as is appropriate.
Complete the daily responsibilities of the perspectives shift’s tasks and procedures including auditing daily reports.
Provide supervision and direction during hotel emergencies.
Maintain constant awareness of hotel operations (occupancy, arrivals, departures, VIP guests, amenities, etc.).
Resolve all guest requests, needs, issues, and complaints during the shift.
Complete a shift checklist and end of shift Manager on Duty (MOD) report.
Assist all arriving and departing guests through the check-in and check-out process.
Take reservation calls and monitor reservation channels when the Reservations Department is absent.
Answer incoming calls and direct them to the appropriate extension.
Responsible for providing personalized guest service when assisting with luggage transportation, directions and any other guest requests.
Maintain current and complete information on relevant Boston area restaurants and nurture business relationships to obtain reservations on short notice.
Maintain listings of current and future theatrical performances, museum exhibitions, concerts and other notable events while having the contacts to obtain tickets on short notice.
Maintain adequate supply of Boston area maps and guide books to have strong familiarity with them.
Maintain database of all services which guests might need including, but not limited to, translation assistance, babysitters, religious services, tailors, retail stores, museums, attractions, theatres, restaurants, shopping, tours.
Be familiar with preferred service vendors of Fifteen Beacon and utilize them first. Only use secondary vendors when preferred vendor is unable to provide appropriate service. Coordinate limousine service and rental cars for guests.
Coordinate selection and purchase of flower arrangements for guests.
Handle all outgoing mail, courier and delivery packages daily.
Coordinate activities of drivers, bellmen and doormen informing them of special guests and group arrivals at beginning of each shift.
Ensure that luggage delivery, retrieval and storage is handled expediently and securely.
Ensure that drivers, bellmen and doormen maintain standards of service, performance and appearance at all times.
Handle all requests of hotel managers as needed
Complete incident reports as needed and distribute accordingly
Inform managers of all exceptional actions of guest service by fellow employees.
Responsible for maintaining the cleanliness of the hotel lobby as well as the safety and security of hotel guests/employees.

Abilities:

Communicate in English in a clear, concise, grammatically correct, pleasant and sincere manner.
Effectively deal with internal and external customers who will require the highest level of customer service with patience and tact.
Understand and practice the policies of Fifteen Beacon.
Handle multiple tasks with poise, accuracy and timeliness.
Use good judgment at all times.
Carry out all requests correctly, creatively and expediently.
Work independently as well as take ownership on delegated projects.

Skills & Qualifications:

Familiarization with Opera Cloud and ALICE is a plus.
Exceptional detail and time management skills.
Excellent cashier skills.
Excellent oral and written communication skills.

Job Requirements

Minimum of one year hotel operations experience or hotel related experience or service industry is a plus.
Excellent Communication skills: must be able to speak, read, write, and understand the primary language(s) used in the hotel and by guests who frequently visit the hotel.
Physical: requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, visual acuity, hearing, writing, and excellent speaking ability.
Technical: must have strong computer skills. Knowledge of Microsoft Word, Excel, and managing a database is a plus.
Flexible scheduling (Overnight required)

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Food provided
Health insurance
Life insurance
Paid time off
Referral program

Experience:

Hotel : 1 year (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Ability to Commute:

Boston, MA 02108 (Required)

Ability to Relocate:

Boston, MA 02108: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

hotel concierge jobs in boston ma

Guest Services Supervisor

Spa Concierge - Part Time

Front Desk Agent

Concierge - Part Time

Concierge

Part-Time Remedy Concierge

Concierge Overnight

Valet Concierge (Second Shift/ Part Time/ Sat&Sun)

Airport Lounge Concierge

Front Desk Receptionist – Luxury Property Front Desk

Part-Time Wellness Guide

Front Desk Concierge

Guerlain Spa Concierge

Front Desk Residential Concierge, Boston

Part-Time Guest Experience Advisor

Hospitality Guest Services Associate – Luxury Boston Residential Community

Front Desk Agent/Concierge PM Shift

Bell Attendant

Front Office Desk Agent

Front Desk Concierge (Floater)

I want to receive the latest job alert for hotel concierge in boston ma

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