Top 1 Hotel security manager Jobs in Boston Ma

Security & Safety Manager
Marriott International, Inc —Boston, MA
- $65,000 - $86,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED

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Security & Safety Manager

Marriott International, Inc -
Boston, MA

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Job Details

Full-time
$65,000 - $86,000 a year

Qualifications

Security audits
Crime prevention
Committee work
Receiving operations supervision
Workplace incident investigation management
Fire safety protocols implementation
Hotel regulations compliance
Incident management
Phone communication
Safety inspections for hazard identification
Employee grievance management
Standard Operating Procedures (SOPs) implementation
Safety regulations
Emergency plan implementation for disaster response
Emotional support for clients
Alarm & access control systems
In-person customer service
Workplace dispute resolution
Process improvement
Mid-level
Risk mitigation strategy implementation
Workers' compensation insurance knowledge
Criminal Justice
Incident response monitoring
High school diploma or GED
Theft prevention procedures
Safety audits for insurance loss control
Associate's degree in criminal justice
Fire emergency response
Client retention

Full Job Description

Additional Information
Job Number26088949
Job CategoryLoss Prevention & Security
Location10 Huntington Ave, Boston, Massachusetts, United States, 02116
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $65,000-$86,000 annually
Bonus Eligible: Y

JOB SUMMARY

Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.

Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.

Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.

Comply with applicable laws and safety regulations.

Follow proper key control guidelines in loss prevention and in the property.

Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.

Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.

Follow Duty of Care process for the protection of guests and employees.

Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Implements action plans to monitor and control risk.

Monitors all unusual activities in and around the property that would impair the well being of guests and employees.

Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.

Oversees and guides the efforts of the Accident Prevention Committee.

Oversees first aid program for guests and employees.

Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.

Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.

Encourages and builds mutual trust, respect, and cooperation among team members.

Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Serves as a role model to demonstrate appropriate behaviors.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

Meet quality standards and customer expectations on a daily basis.

Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.

Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

Analyzes information and evaluating results to choose the best solution and solve problems.

Develops liaison with local law enforcement and emergency services.

Informs and/or updates the executives and peers on relevant information in a timely manner.

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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