Top 121 it helpdesk support Jobs in boston ma

Help Desk Technician
Cardinal Cushing Centers —Hanover, MA
- $52,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Windows
- Health savings account
- Health insurance
Quick Apply
2d
Help Desk Technician
Murphy Electric & Industrial Control, LLC —Pembroke, MA
- $20 - $25 an hour
- Part-time
- Microsoft Outlook
- Office
- Driver's License
- Paid time off
Quick Apply
1d
Chief Information Officer
Manet Community Health Center —Quincy, MA
- From $160,000 a year
- Weekends as needed
- Computer Science
- 5 years
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Abel Womack —Lawrence, MA
- $25 - $34 an hour
- Mid-level
- Office
- Military encouraged
Quick Apply
3h
IT Service Desk Analyst
CarGurus —Boston, MA
- $62,000 - $78,000 a year
- On call
- Hybrid work
- Research
- Mid-level
- Office
- Food provided
IT Help Desk Technician
Zones —Boston, MA
- $30 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health insurance
Quick Apply
IT Specialist (US, Remote)
Eleos Health —Boston, MA
- $75,000 - $95,000 a year
- Remote
- Google Workspace
- Mid-level
- 2 years
- Health insurance
- Paid time off
Quick Apply
IT Helpdesk Specialist
MORSE Corp —Cambridge, MA
- $60,000 - $100,000 a year
- Research
- Mid-level
- Windows
Quick Apply
1d
IT Field Technician
JeanComputech Corporation —Boston, MA
- $27.59 - $33.23 an hour
- Temporary
- No background check
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Tata Consultancy Services —Cambridge, MA
- $50,000 - $70,000 a year
- Computer Science
- Mid-level
- Microsoft Office
- Commuter assistance
- Health insurance
Help Desk Technician
KECHES LAW GROUP PC —Milton, MA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
IT Helpdesk Support Specialist
JVS Boston —Boston, MA
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
20h
Technical Support Assistant
Massachusetts Municipal Association —Boston, MA
- $60,840 - $76,050 a year
- Email
- Hybrid work
- Google Workspace
- Computer Science
- Customer service
- Health savings account
- Health insurance
Quick Apply
IT Support Engineer
Sonos, Inc —Boston, MA
- $67,000 - $83,400 a year
- Email
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- AD&D insurance
IT Helpdesk Technician
Persimmon Technologies Corporation —Bedford, MA
- $27 - $35 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- AD&D insurance
- Disability insurance
IT Lab Technician
Invivyd —Newton, MA
- $80,000 - $106,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
IT Helpdesk Technician (Fenway Health)
Community Care Cooperative —Boston, MA
- $57,000 - $66,975 a year
- Full-time
- Computer science
- Computer Science
- HIPAA
Quick Apply
2d
Senior Field Support Technician
Beth Israel Lahey Health —Charlestown, MA
- $30 - $42 an hour
- Full-time
- Oracle
- Hospital
- English
IT Support Technician
Eliot Community Human Services —Lexington, MA
- $60,000 - $65,000 a year
- Monday to Friday
- English
- Mid-level
- Windows
- Paid holidays
- Health insurance
7d
Director of Technology Strategy & Operations
Jewish Family & Children's Service, Greater Boston —Waltham, MA
- $145,000 - $170,000 a year
- Full-time
- System design
- Organizational skills
- Senior level
- Health insurance
- Dental insurance
Quick Apply
7d

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Help Desk Technician

Cardinal Cushing Centers
Hanover, MA

Quick Apply

Job Details

Full-time
$52,000 - $65,000 a year
2 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Teamwork
Windows
Computer hardware
Remote access software
Organizational skills
Desktop administration

Full Job Description

JOB DESCRIPTION

JOB TITLE: Help Desk Technician DEPARTMENT: Information Technology

REPORTS TO: Director of Information Technology DIVISION: Cardinal Cushing Centers

EXEMPT/NON-EXEMPT STATUS: NE DATE DESCRIPTION REVISED: May 2026

_____________________________________________________________________________________

POSITION SUMMARY

The Help Desk Technician serves as the primary point of contact for technology support at Cardinal Cushing Centers, providing Tier 1 assistance to staff, faculty, and students across all programs. This role is responsible for frontline ticket intake, basic troubleshooting, and escalation to the Systems Administrator or managed service provider (MSP) as appropriate. The Help Desk Technician works closely with the Systems Administrator and Director of Information Technology to ensure responsive, mission-aligned support across the organization.

____________________________________________________________________________________

PRIMARY DUTIES AND RESPONSIBILITIES

Tier 1 Help Desk Support

Serve as the first point of contact for all IT support requests submitted via phone, email, or ticketing system.
Perform initial triage, diagnosis, and resolution of hardware, software, and connectivity issues for end users.
Document all incidents and service requests accurately in the help desk ticketing system, including troubleshooting steps and resolution notes.
Escalate unresolved issues to the Systems Administrator (Tier 2) or MSP (Tier 3) with clear and thorough documentation.
Track open tickets and follow up with end users to ensure timely resolution and satisfaction.

End User Support & Communication

Provide responsive, patient support to staff, faculty, and students with varying levels of technical ability.
Set up, configure, and troubleshoot Windows desktops, laptops, mobile devices, printers, and peripherals.
Assist with user onboarding and offboarding tasks, including account provisioning and device setup.
Perform on-site Active Directory tasks including user account creation, password resets, group membership updates, and OU management under the direction of the Systems Administrator.
Communicate technical issues and resolutions clearly to non-technical end users.
Develop and maintain end-user guides, FAQs, and knowledge base articles for common issues and procedures.

Platform & Application Support

Provide frontline support for Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Support Exchange Online mailbox access, shared mailboxes, and distribution list requests under the direction of the Systems Administrator.
Provide Tier 1 support for Google Workspace applications including Gmail, Google Drive, and Classroom.
Support end users connecting to Remote Desktop Services (RDS) sessions, including login troubleshooting and session management.

Other

Attend occasional satellite location visits as needed (approximately 10% travel).
Maintain accurate records, reports, and documentation as required.
Perform other duties as assigned by the Director of Information Technology.

_____________________________________________________________________________________

SUPERVISORY RESPONSIBILITIES

None; This position reports to the Director of Information Technology and works alongside the Systems Administrator.

__________________________________________________________________________________

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE

Experience

1–2 years of experience in a help desk, IT support, or related technical role preferred; relevant internship or practicum experience considered.
Demonstrated experience supporting end users in a Windows-based environment.
Familiarity with Microsoft 365 applications and basic administration tasks.
Experience with ticketing systems and IT asset tracking preferred.

Education

Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and experience.
CompTIA A+, Microsoft 365 Fundamentals (MS-900), or equivalent entry-level certification preferred.

Technical Skills

Windows 10/11 desktop support, imaging, and configuration.
Microsoft 365 applications: Outlook, Teams, SharePoint, OneDrive.
Basic Azure Active Directory tasks: password resets, account management, group membership.
Google Workspace: Gmail, Drive, Classroom, Admin Console basics.
Networking fundamentals: TCP/IP, DNS, DHCP, Wi-Fi troubleshooting.

Soft Skills

Strong customer service orientation with the ability to support users of all technical skill levels.
Strong communication skills, with the ability to translate technical concepts clearly for non-technical staff
Strong organizational skills with the ability to prioritize and manage multiple open tickets simultaneously.
Collaborative, team-oriented mindset with a commitment to the organization’s mission.
Self-motivated with a willingness to learn and stay current with evolving technologies.

__________________________________________________________________________________________

PHYSICAL DEMANDS

This position requires prolonged use of computers and repetitive hand/wrist motions. The role also involves occasional lifting and moving of equipment (up to 50 lbs.), stooping, bending, and kneeling during hardware installations and equipment moves.

__________________________________________________________________________________________

WORKING CONDITIONS

This is primarily an on-site role. Occasional after-hours or on-call availability may be required to support critical system needs. Travel to satellite locations represents approximately 10% of work time.

Salary Range: $52,000-$65,000/annually

__________________________________________________________________________________________

EMPLOYEE SIGNATURE

My signature below verifies that I am able to complete the primary duties and responsibilities with or without reasonable accommodation. Additionally, I have received training on all topics outlined in the primary duties and responsibilities and I have received a copy of this document.

Employee Signature:_______________________________ Date:____________________________

cc: Personnel File

Pay: $52,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it helpdesk support jobs in boston ma

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