Top 48 It service manager Jobs in Boston Ma

IT Services Supervisor
Harvard University —Cambridge, MA
- Full-time
- Classroom
- Mid-level
- University
- Commuter assistance
- Health insurance
12d
Service Delivery Manager
MIT —Cambridge, MA
- $147,400 - $201,020 a year
- Full-time
- Organizational skills
- Senior level
- Communication skills
Incident Manager
Northeastern University —Boston, MA
- $52 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Manager. Network Operations & UC Services
Boston College —Chestnut Hill, MA
- $127,950 - $159,950 a year
- Full-time
- Computer Science
- 8 years
- University
- Paid holidays
- Health insurance
Senior Manager, End User Service IT
Wave Life Sciences —Lexington, MA
- $139,000 - $187,000 a year
- Full-time
- Office
- Windows
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
Manager, IT Service Management Office (Hybrid Schedule)
Eversource Energy Service Company —Westwood, MA
- Full-time
- Hybrid work
- 5 years
- Office
- Analysis skills
9d
Business Relationship Manager
Northeastern University —Boston, MA
- $99,010.00 - $143,567.50 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Analysis skills
- Health insurance
- Dental insurance
Lead Service Desk Specialist, Technology Experience & Community
Boston University —Boston, MA
- Research
- Mid-level
- 3 years
- Paid holidays
- Tuition reimbursement
4d
Lead, Enterprise Applications & Services Management
Flagship Pioneering, Inc. —Cambridge, MA
- $128,000 - $176,000 a year
- Computer science
- 7 years
- Computer Science
- Retirement plan
IT Lead Support Tech - Brookline
Bournewood Health Systems —Brookline, MA
- $70,000 - $95,000 a year
- Full-time
- 5 years
- Team management
- Travel
Services Project Manager (Full-time)
PMWeb —Wakefield, MA
- Full-time
- Hybrid work
- Mid-level
- Budgeting
- Health insurance
- Dental insurance
Information Technology Specialist- Eataly Boston
Eataly North America —Boston, MA
- $25 - $32 an hour
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Network Services Manager - Audio Visual, Event Technology
Pinnacle Live —Boston, MA
- Hospitality
- Sales
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
IT Project Manager II
Coverys —Boston, MA
- $107,500 - $144,700 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Service Delivery Manager
Astronomer —Boston, MA
- $130,000 - $140,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Communication skills
ECM Engineering Manager
UBEO, LLC —Boston, MA
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- AD&D insurance
Intelligent Infrastructure Services Advisory Lead
Accenture —Boston, MA
- $122,700 - $396,500 a year
- Full-time
- Hybrid work
- Azure
- 6 years
- DevOps
- Paid holidays
- Disability insurance
Engagement Manager, AWS Professional Services
Amazon Web Services, Inc. —Boston, MA
- $131,200 - $177,600 a year
- Full-time
- Computer science
- Computer Science
- 3 years
- AD&D insurance
- Health insurance
4d
Technical Infrastructure Program Manager, Robotics Technical Services Retrofits
Amazon.com Services LLC —North Reading, MA
- $127,100 - $171,900 a year
- Full-time
- 3 years
- Analysis skills
- Continuous improvement
- AD&D insurance
- Health insurance
Lead Product Manager, Professional Services
Mindbody —Boston, MA
- $170,000 - $210,000 a year
- Remote
- 6 years
- Product management
- Senior level
Quick Apply

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it service manager jobs near boston ma

IT Services Supervisor

Harvard University -
Cambridge, MA

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Job Details

Full-time
12 days ago

Benefits

Commuter assistance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Retirement plan

Qualifications

Employee onboarding
Some college
Managing technical support teams
Staff supervision
Performance improvement leadership
Managing teams in a customer support role
Phone communication
Team leadership
Operations coordination
Coaching
Staff scheduling
Mid-level
Incident Escalation
Performance management
Team development
Professional development support
Task prioritization
Decision making
Customer support ticket management
Project task coordination
Organizational skills
Leading team collaboration initiatives
Operational excellence initiatives
Process improvement planning
Customer satisfaction improvement
Onboarding process management
Task assignment
Process management
Leadership
Communication skills

Full Job Description

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard Law School?

Join a community that combines excellence in legal education and scholarship with a deep commitment to justice. Here at Harvard Law School (HLS), you’ll find an environment that values who you are and encourages you to grow, inspire others, and make a meaningful impact. Wherever you are in your career journey, HLS is a place where you can thrive, contribute, and be part of something bigger.

Job Description

Job-Specific Responsibilities:

The IT Services Supervisor plays a key role in delivering high-quality technology support services to the Harvard Law School community. This position provides day-to-day leadership for customer-facing technology support operations, ensuring that support requests, classroom technology needs, and service issues are addressed efficiently and effectively.

The IT Services Supervisor serves as a hands-on leader who works closely with support staff to coordinate daily operations, manage workloads, resolve escalations, and maintain a high standard of customer service. This position is responsible for fostering a culture of accountability, responsiveness, and continuous improvement while supporting the professional growth and development of team members.

Working collaboratively with the Managing Director of IT Services, Department Coordinator, and other ITS teams, the IT Services Supervisor helps ensure that technology services are delivered consistently, operational priorities are met, and the evolving needs of the Harvard Law School community are supported. The position exercises independent judgment in managing daily service operations, allocating resources, addressing operational challenges, and ensuring the successful execution of customer-facing support activities.

As an IT Services Supervisor, you will:

Supervise the daily activities of customer-facing technology support staff and ensure the delivery of high-quality support services.
Actively monitor service operations, including ticket queues, phone coverage, service desk activity, and field support assignments, ensuring work is addressed promptly and service levels are met.
Provide day-to-day leadership, coaching, and performance management for support staff through regular one-on-one meetings, ongoing feedback, and clear performance expectations, fostering accountability, professionalism, and continuous development.
Serve as the primary point of contact for operational escalations, coordinating and driving timely resolution of service issues and customer concerns, and escalating further as needed.
Provide hands-on technical support and operational assistance during periods of high demand, complex service requests, major events, critical incidents, or staffing shortages.
Partner with the Department Coordinator to ensure staffing plans, coverage schedules, onboarding activities, and daily assignments are effectively executed.
Monitor operational performance, identify service improvement opportunities, and implement process enhancements that improve efficiency, service quality, and customer satisfaction.

Qualifications

Basic Qualifications

Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

We are looking for people who have:

Supervisory experience with ability to lead, coordinate, or influence the work of others in a team-oriented environment.
Ability to prioritize, assign, and monitor work to ensure timely completion of tasks and service commitments.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced operational setting.
Excellent customer service, interpersonal, and communication skills.
Strong problem-solving skills and sound judgment, with the ability to effectively address operational issues and escalations.
Commitment to continuous learning, professional development, and building leadership skills.

Additional Information

Standard Schedule: Full time

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity, Criminal

Other Information: All offers are made by HLS Human Resources

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

Apply Now

Refine Your Search

it service manager jobs in boston ma

IT Services Supervisor

Service Delivery Manager

Incident Manager

Manager. Network Operations & UC Services

Senior Manager, End User Service IT

Manager, IT Service Management Office (Hybrid Schedule)

Business Relationship Manager

Lead Service Desk Specialist, Technology Experience & Community

Lead, Enterprise Applications & Services Management

IT Lead Support Tech - Brookline

Services Project Manager (Full-time)

Information Technology Specialist- Eataly Boston

Network Services Manager - Audio Visual, Event Technology

IT Project Manager II

Service Delivery Manager

ECM Engineering Manager

Intelligent Infrastructure Services Advisory Lead

Engagement Manager, AWS Professional Services

Technical Infrastructure Program Manager, Robotics Technical Services Retrofits

Lead Product Manager, Professional Services

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