Top 5 junior helpdesk support Jobs in boston ma

Service Desk Technician (Desktop Lead) - Roxbury Community College
Roxbury Community College —Boston, MA
- $68,000 a year
- Full-time
- Classroom
- University
- Senior level
Senior Marketing Copywriter
Bright Horizons —Newton, MA
- $87,000 - $98,000 a year
- Full-time
- Hybrid work
- Marketing
- 5 years
- Office
- Paid holidays
- Disability insurance
Quick Apply
8d
Marketing Automation Manager - CDP
Bright Horizons —Newton, MA
- $77,000 - $102,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
13d

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Decision Scientist - AI Trainer
DataAnnotation —Lynn, MA
A bachelor's degree in a quantitative field is preferred (Statistics, Computer Science, Mathematics, Engineering, or similar); a master's or PhD is a plus.
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junior helpdesk support jobs near boston ma

Service Desk Technician (Desktop Lead) - Roxbury Community College

Roxbury Community College -
Boston, MA

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Job Details

Full-time
$68,000 a year

Qualifications

Managing technical support teams
Team leadership
Public Cloud
Cloud service support
ITIL implementation

Full Job Description

Location: Boston, MA Category: Full Time Staff Job Type: Full Time Posted On: Wed Apr 29 2026 Job Description:

Title: Service Desk Technician (Desktop Lead)

Unit: MCCC

Department: Information Technology

Reports To: CIO

Date: May 2026

Job Summary

The Service Desk Technician (Desktop Lead) serves as the primary point of contact for advanced hardware and software support at Roxbury Community College (RCC). Operating within a Windows-focused environment integrated into the Azure Cloud, the Desktop Lead ensures high-quality technical support while overseeing the day-to-day operations and management of the ITIL-based helpdesk system.

Supervisory & Leadership Responsibilities

ITSM Administration: Act as the primary administrator for the IT Service Management (ITSM) platform, ensuring all incidents and service requests are correctly logged, categorized, and tracked.
ITIL Framework Implementation: Drive the adoption of ITIL best practices across the service desk, specifically focusing on Incident, Request, and Change Management protocols.
Technical Mentorship: Lead and train student workers and junior technicians on troubleshooting protocols and proper helpdesk documentation standards.
Escalation Management: Serve as the final point of escalation for complex desktop issues and coordinate with the Network team for cloud-connectivity or server-side escalations.
Reporting & KPIs: Track key performance indicators (KPIs) through the helpdesk system and draft comprehensive reports on team metrics for executive review.

Essential Job Duties

Helpdesk System Management: Maintain the departmental knowledge base, documenting team processes and self-service resources for the campus community within the ITSM tool.
Unified Endpoint Management: Utilize NinjaOne to perform remote monitoring, automated patching, and proactive maintenance across the fleet of campus laptops and desktops.
Tech Stack Support: Provide expert-level support for desktop integrations with Jenzabar (SIS), Canvas (LMS), and QuickLaunch (IAM).
Windows & Azure Integration: Manage local machine configurations and user profiles within a hybrid environment, utilizing Microsoft Entra ID for secure access.
Hardware & Peripherals: Execute expert-level troubleshooting, repair, and maintenance for laptops, desktops, and associated peripheral devices.
Classroom Technology: Install and manage non-computer IT equipment, including AV systems, media, video conferencing, and campus phone systems.

Job Requirements:

Qualifications

Proven experience in a Senior Service Desk or Desktop Lead role.
Strong proficiency in ITIL-based helpdesk systems and ITSM workflows.
Expert-level knowledge of Windows endpoints and Azure-connected services.
Ability to balance technical hands-on work with administrative oversight of service delivery

Additional Information:

Location: Roxbury Community College, 1234 Columbus Ave, Boston, MA 02120

Unit Status: MCCC

Hours: 37.5 hours per week

Compensation: $68,000.00

Expected Start Date: May 2026

Application Deadline: Until filled

Apply Now

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junior helpdesk support jobs in boston ma

Service Desk Technician (Desktop Lead) - Roxbury Community College

Senior Marketing Copywriter

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