Top 1537 Media manager Jobs in Boston Ma

Manager, Voice of the Customer
Keolis Commuter Services —Boston, MA
- $80,000 - $88,000 a year
- Background check
- 5 years
- Writing skills
Quick Apply
2d
Senior Manager, Media Strategy & Planning
Sanofi EU —Cambridge, MA
- $122,250.00 - $176,583.33 a year
- 7 years
- Office
- Bachelor's degree
- Health insurance
- Parental leave
13d
Senior Director, Product Management - Commercial Excellence
Bain & Co. —Boston, MA
- $179,500 - $230,500 a year
- Full-time
- Master's degree
- 8 years
- Bachelor's degree
- Wellness program
- Paid holidays
Quick Apply
Senior Manager, Marketing Analytics
Onward Search —Boston, MA
- $150,000 - $170,000 a year
- Full-time
- Hybrid work
- Office
- SQL
- Senior level
6d
Associate Manager, Integrated Media
Keurig Dr Pepper —Burlington, MA
- $76,400 - $100,000 a year
- Email
- Marketing
- Mid-level
- Analysis skills
- Mileage reimbursement
- Paid parental leave
Digital Content & Creative Manager
GE Vernova —Cambridge, MA
- $103,400 - $172,300 a year
- Full-time
- 5 years
- Pass drug screening
- Travel
- Paid parental leave
- Paid holidays
Paid Media Manager (Remote US)
Directive —Boston, MA
- $70,000 - $95,000 a year
- Email
- Remote
- Mid-level
- 3 years
- US work authorization
- Paid parental leave
- Paid holidays
LN Concerts, Office Manager
Live Nation —Cambridge, MA
- $32.90 - $41.16 an hour
- Full-time
- Inventory management
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
7h
Manager, Social Media Strategy & Content
Ocean Spray Cranberries, Inc. —Boston, MA
- $105,800 - $132,200 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor of Science
- Office
- Health savings account
- Paid holidays
Quick Apply
9d
Paid Media Lead (Remote US)
Directive —Boston, MA
- $90,000 - $110,000 a year
- Email
- Remote
- Mid-level
- 3 years
- US work authorization
- Paid parental leave
- Paid holidays
Kids and Preschool Go to Market Senior Manager
LEGO —Boston, MA
- $134,750 - $202,126 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- English
- Disability insurance
- Family leave
NA Public Relations Manager
New Balance —Brighton, MA
- $100,200 - $158,400 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
14d
NA Senior Marketing Manager – Sport
New Balance —Brighton, MA
- $141,200 - $223,200 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Organizational skills
- Disability insurance
- Health insurance
14d
Paid Media Strategist (Remote US)
Directive —Boston, MA
- $70,000 - $95,000 a year
- Email
- Remote
- Mid-level
- 3 years
- US work authorization
- Paid parental leave
- Paid holidays
Media Relations Manager
Beth Israel Lahey Health —Charlestown, MA
- $95,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
USA Community Manager – Forma
Autodesk —Boston, MA
- $91,000 - $163,350 a year
- Full-time
- Mid-level
- Presentation skills
- Travel
Retail Shop Manager on Duty, Sports Club Boston - Equinox Fitness Clubs
Equinox —Boston, MA
- Part-time
- Inventory management
- Merchandising
- Mid-level
Quick Apply
Global Lifestyle PR Manager
New Balance —Brighton, MA
- $100,200 - $158,400 a year
- Full-time
- Hybrid work
- Marketing
- 5 years
- Office
- Disability insurance
- Health insurance
NA Senior Marketing Manager – Lifestyle
New Balance —Brighton, MA
- $141,200 - $223,200 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Senior level
- Disability insurance
- Health insurance
14d
Private Investing Content & Digital Experience Manager
Wellington Management —Boston, MA
- $90,000 - $180,000 a year
- Email
- Office
- 8 years
- Organizational skills
- Commuter assistance
- Health savings account

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media manager jobs near boston ma

Manager, Voice of the Customer

Keolis Commuter Services -
Boston, MA

Quick Apply

Job Details

$80,000 - $88,000 a year
2 days ago

Qualifications

Project reporting
Customer communication
Program management
Reputation management
5 years
Professional ethics
Writing skills
Customer satisfaction tracking
Bachelor's degree in business
Data analysis skills
Mid-level
Customer insights research
Bachelor's degree in business administration
High school diploma or GED
Analysis skills
Bachelor's degree
Management reporting
Business Administration
Customer satisfaction improvement
Business
Communication skills
Cross-functional communication
Customer surveys
Time management

Full Job Description

Salary Range: $80,000 - $88,000

Knowledge and Experience:

A bachelor’s degree in business administration or the equivalent of five (5) years customer service experience and a high school diploma or GED.
Experience in customer service, commercial and / or transportation operations is preferred.
Proven experience with analysis of disparate data sources, ability to analyze data, develop and communicate action plans.
Excellent interpersonal and communication skills coupled with time management skills with a proven ability to meet deadlines.

Skills:

Communicate clearly and effectively, both orally and in writing, to different levels of the organization.
Ability to be flexible and maintain a professional demeanor when dealing with tight deadlines, sensitive service issues and emergency situations daily.
Ability to influence delivery of peers and other departments.
Ability to act with integrity, professionalism, and confidentiality.

Key Accountabilities:

Manage the Voice of customer program, administration of the CSS, deep dive and Mystery Rider surveys.
Analyze various customer feedback information sources and identify lagging and leading indicators for satisfaction.
Produce weekly, monthly (and other frequency reports) for the business and the MBTA.
Champion to the business specific areas/actions that business units can undertake to positively influence customer satisfaction.
Track delivery and impact of customer satisfaction projects and measure effectiveness.
Support the wider delivery of the Annual Customer Service Plan.
Liaise with wider Keolis organization, to capture best practice and share ideas to improve customer experience.
Along with the passenger communication manager and director of customer experience enhance reputation of Keolis by engaging with the MBTA to celebrate Service Signature and customer experience improvement project success stories.
Enhance Keolis’ reputation by accepting ownership for delivery of improvement initiatives, exploring opportunities to add value to job accomplishments - contributing to team effort of performing duties in a timely manner with a sense of urgency.
Crossed trained to cover the management roles within the Passenger Information Center, Social Media team and Customer Service Center in times of absence/vacation or business need.

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

media manager jobs in boston ma

Manager, Voice of the Customer

Senior Manager, Media Strategy & Planning

Senior Director, Product Management - Commercial Excellence

Senior Manager, Marketing Analytics

Associate Manager, Integrated Media

Digital Content & Creative Manager

Paid Media Manager (Remote US)

LN Concerts, Office Manager

Manager, Social Media Strategy & Content

Paid Media Lead (Remote US)

Kids and Preschool Go to Market Senior Manager

NA Public Relations Manager

NA Senior Marketing Manager – Sport

Paid Media Strategist (Remote US)

Media Relations Manager

USA Community Manager – Forma

Retail Shop Manager on Duty, Sports Club Boston - Equinox Fitness Clubs

Global Lifestyle PR Manager

NA Senior Marketing Manager – Lifestyle

Private Investing Content & Digital Experience Manager

I want to receive the latest job alert for media manager in boston ma

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