About SimpliSafe
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here.
We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring?
Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
The Job
The Financial Systems Analyst II, Business Systems reports to the Senior Manager, Business Systems and is the technical owner on a lean, high-impact team. You will own the integration layer that connects SimpliSafe's financial and operational systems: NetSuite and Coupa at the center, with a live network of retail, logistics, payments, and financial partners around them. This is a builder's role. You will write the scripts, design the monitoring, automate what should be automated, and use AI to improve how everything works. When something breaks, you find it first and fix it. When there's a smarter way to build something, you build it. You will also share technical ownership of Coupa and NetSuite administration, acting as the technical SME while the primary admin handles day-to-day operations.
What You'll Do:
- Own and develop integrations into, out of, and between NetSuite and Coupa, including EDI and retail connectivity via SPS Commerce, banking and payments integrations, freight invoice processing via Infios, and legal invoice routing via Brightflag
- Write and maintain custom NetSuite SuiteScript records (Scheduled Scripts, User Event Scripts, Map/Reduce Scripts, RESTlets) to automate business logic, support data flows, and handle integration error conditions
- Own the Grafana integration monitoring and alerting platform, respond to incidents in real time, and continuously build out coverage to catch issues before users do
- Manage SSH and PGP keys for secure bank and financial partner file transfers, including key rotation and partner coordination
- Serve as the technical SME for Coupa P2P and NetSuite, owning complex configurations and integration issues as shared administrator alongside the primary admin
- Use AI tools to move faster and build better, and help shape how the Business Systems team scales AI use across the function
- Partner with Finance (Accounting and AP), Logistics (supply planning, freight, fulfillment, and manufacturing operations), and Retail (sales operations) on system initiatives and escalations
- Find automation opportunities and build them; active work is already in progress with more to come
What You'll Bring:
- Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent professional experience
- 3 to 5 years in a technical business systems, ERP, or integration analyst role
- Solid JavaScript background required; NetSuite SuiteScript experience is a strong plus
- Experience managing integrations between enterprise systems via REST APIs or SFTP
- Ability to troubleshoot and resolve cross-system integration failures independently
Skills, Abilities and Knowledge:
- NetSuite platform and SuiteScript experience; comfort with scripting languages generally
- Familiarity with EDI concepts and logistics data flows with retail and 3PL partners preferred
- Experience with Coupa or a comparable P2P platform preferred
- Experience with Grafana, Datadog, or similar monitoring tools
- Strong diagnostic instincts; comfortable reading logs, tracing failures, and finding root cause
- Clear communicator across technical and business teams
- Comfortable with reactive, iterative support work, not just structured projects
- Located in the Boston, MA area; hybrid with two core in-office days per week
What Values You'll Share
- Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
- Aim High - Always challenging ourselves and others to raise the bar.
- No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
- One Team - Taking a highly collaborative approach to achieving success.
- Lift As We Climb - Investing in developing others and helping others around us succeed.
- Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.
What We Offer
- A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
- Free SimpliSafe system and professional monitoring for your home.
- Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
The target annual base pay range for this role is $71,600 to $95,400
This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors.
Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.
We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].
