Top 16310 Product support Jobs in Boston Ma

Customer Success Associate
Wolters Kluwer —Boston, MA
- $41,100 - $68,900 a year
- Full-time
- Writing skills
- Mid-level
- Analysis skills
- Commuter assistance
- Paid parental leave
Finishing Operator 1- 3rd shift
Smith & Nephew —Mansfield, MA
- $18.75 - $28.00 an hour
- Full-time
- Basic math
- Maintenance
- English
- Health savings account
- Paid holidays
Senior Product Manager
Lifetime Brands —Medford, MA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Sales
- Office
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
R&D Manager – Insulin Pump
Dyme Medical —Marlborough, MA
- $140,000 - $160,000 a year
- Full-time
- Bachelor's degree
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Technical Account Manager / Systems Engineer – MSP
APC Integrated —Quincy, MA
- $90,000 - $110,000 a year
- Full-time
- 7 years
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
Marketing Representative II
Quincy Mutual Group, Inc. —Quincy, MA
- $125,000 - $143,000 a year
- Full-time
- Hybrid work
- 5 years
- Microsoft Office
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Low Voltage Structured Cabling - Foreman (MA)
Superior Communication Services —Framingham, MA
- $65,000 - $85,000 a year
- Full-time
- Up to 50% travel
- Construction site
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Operations Associate, Jackpocket (AM Shift)
DraftKings —North Andover, MA
- $19 an hour
- Weekends as needed
- Customer service
- Ability to walk for extended periods
- Ability to stand for extended periods
Senior Mechanical Engineer
Medica Corporation —Bedford, MA
- $102,000 - $125,000 a year
- Full-time
- Analysis skills
- Mentoring
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Kitchen Designer
Benchmark Kitchen & Bath —Salem, MA
- $59,916.53 - $100,000.00 a year
- Full-time
- Customer service
- 11+ years
- Mid-level
- Paid time off
Quick Apply
3d
Group Leader - Maintenance
Rich Products Corporation —Brockton, MA
- $34 - $35 an hour
- Overtime
- Mechanic experience
- Heavy equipment operation
- Mid-level
- Health insurance
- Paid time off
Medical Director
Tandem —Somerville, MA
- $175,000 - $200,000 a year
- Full-time
- Clinic experience
- Recruiting
- In-person
- Health insurance
- Dental insurance
Quick Apply
Outside Sales Executive – Construction Solutions (Hunter | Mid-Level) (Verified job)Outside Sales Ex
MicroCAD Training & Consulting —Watertown, MA
- Full-time
- Hybrid work
- Construction site
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Senior Medical Device Systems Engineer
PASCALL SYSTEMS INC. —Cambridge, MA
- $110,000 - $140,000 a year
- Full-time
- Hybrid work
- Mentoring
- Senior level
- Electrical Engineering
- Health insurance
- Dental insurance
Quick Apply
4d
Territory Manager
Reliable Respiratory —Boston, MA
- $100,000 - $180,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
Temp-to-Hire/ Direct Hire
Novolex —Chelmsford, MA
- $19 an hour
- Full-time
- Basic math
- English
- Warehouse
- Health insurance
- Tuition reimbursement
4d
Quality Engineer
American Surgical Company —Beverly, MA
- $110,000 - $130,000 a year
- Full-time
- Microsoft Excel
- 3 years
- Analysis skills
- Profit sharing
Quick Apply
Botanical & Floral Design Manager
Cityscapes —Roxbury, MA
- $67,000 - $73,000 a year
- Full-time
- 5 years
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
Operations Associate, Jackpocket (PM Shift)
DraftKings —North Andover, MA
- $19 an hour
- Weekends as needed
- Customer service
- Ability to walk for extended periods
- Ability to stand for extended periods
Esthetician
Beautiful Skin, LLC: European Wax Center —Swampscott, MA
- $90,000 a year
- Entry level
- Paid training
- Paid holidays
Quick Apply

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product support jobs near boston ma

Customer Success Associate

Wolters Kluwer -
Boston, MA

Apply Now

Job Details

Full-time
$41,100 - $68,900 a year

Benefits

Commuter assistance
Paid parental leave
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance

Qualifications

Customer communication
Data-driven problem-solving

Full Job Description

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.

In this role on the CT Corporate Staffing Team, you will be working with a wide range of professional customers seeking support for private agreements (e.g. loan agreements, indentures, guaranty agreements).

Responsibilities:

Proactively support the onboarding process for new customers.
Address and resolve a broader range of customer inquiries and issues.
Assist with customer renewals and upselling opportunities.
Monitor and analyze customer performance and engagement data.
Provide intermediate-level training and guidance to customers.
Ensure implementation schedules, targets, and budgets are met.
Collaborate with internal teams on customer feedback to improve products/services.
Document detailed customer interactions and updates in CRM.
Identify potential areas for service/product improvement based on customer feedback.
Maintain and enhance strong client relationships.

Skills:

Enhanced Communication: Improved verbal and written communication capabilities.
Intermediate Problem-Solving: Ability to tackle a wider range of issues.
Analytical Skills: Basic analytical skills to track and interpret customer data.
Technical-Technical Proficiency: Stronger understanding of products/services.
Advanced CRM: More proficient use of CRM tools for streamlined customer management.
Customer Focus: Deepened empathy and focus on customer needs.
Collaboration: Enhanced team collaboration and coordination.
Feedback Implementation: Ability to implement customer feedback effectively.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$41,100.00 - $68,900.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Apply Now

Refine Your Search

product support jobs in boston ma

Customer Success Associate

Finishing Operator 1- 3rd shift

Senior Product Manager

R&D Manager – Insulin Pump

Senior Technical Account Manager / Systems Engineer – MSP

Marketing Representative II

Low Voltage Structured Cabling - Foreman (MA)

Operations Associate, Jackpocket (AM Shift)

Senior Mechanical Engineer

Kitchen Designer

Group Leader - Maintenance

Medical Director

Outside Sales Executive – Construction Solutions (Hunter | Mid-Level) (Verified job)Outside Sales Ex

Senior Medical Device Systems Engineer

Territory Manager

Temp-to-Hire/ Direct Hire

Quality Engineer

Botanical & Floral Design Manager

Operations Associate, Jackpocket (PM Shift)

Esthetician

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