Top 253 Senior customer advocate Jobs in Boston Ma

Banquet Manager
Omni Boston Hotel at the Seaport —Boston, MA
- $78,000 - $85,000 a year
- Weekends as needed
- ServSafe
- Writing skills
- English
- Relocation assistance
- Health insurance
Quick Apply
Food and Beverage Assistant Manager
Omni Boston Hotel at the Seaport —Boston, MA
- $70,000 - $80,000 a year
- Weekends as needed
- ServSafe
- Writing skills
- English
- Relocation assistance
- Health insurance
Quick Apply
Software Engineering Manager
Lutron Electronics Co., Inc —Boston, MA
- $175,000 - $210,000 a year
- Full-time
- Management
- Computer Science
- Office
- Dental insurance
- Flexible spending account
Sr. Product Manager- Cloud Volumes ONTAP
NetApp —Waltham, MA
- $196,350 - $292,600 a year
- Computer science
- Computer Science
- Bachelor of Science
- Employee stock purchase plan
- Health insurance
Executive Underwriter or AVP, Underwriting Director - Construction Casualty
Zurich Insurance Company Ltd. —Boston, MA
- $100,000 - $215,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- High school diploma or GED
- Flexible schedule
Senior Marketing Manager
Onward Search —Westwood, MA
- $80 - $82 an hour
- Contract
- 7 years
- Office
- Bachelor's degree
- Commuter assistance
- Health insurance
Director - Product Development Ninja Indoor Heated
SharkNinja —Needham, MA
- $123,800 - $246,400 a year
- Marketing
- 8 years
- Conflict management
- Health savings account
- AD&D insurance
Ambulatory Pharmacist II - Cambridge
Cambridge Health Alliance —Cambridge, MA
- 8 hour shift
- Management
- Hospital
- Bachelor of Science
- Health insurance
- Dental insurance
Customer Experience Manager
MongoDB —Boston, MA
- $106,000 - $208,000 a year
- Remote
- 6 years
- Analysis skills
- Presentation skills
- Parental leave
Customer Success Manager II
Forrester Research —Cambridge, MA
- $74,000 - $120,000 a year
- Email
- Mid-level
- 3 years
- Military encouraged
Senior Leadership Technical Program Manager
Google —Cambridge, MA
- $240,000 - $334,000 a year
- Full-time
- 7 years
- Office
- Bachelor's degree
Senior Director, Customer Success (RapidScale)
Cox Communications —Boston, MA
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
11d
Lead Account Manager
Interra Health —Boston, MA
- $106,575 - $142,000 a year
- Full-time
- Remote
- 7 years
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Health savings account
Senior Strategic Customer Success Manager
ZoomInfo Technologies LLC —Waltham, MA
- $105,000 - $128,000 a year
- Hybrid work
- 5 years
- Office
- Master's degree
- Wellness program
- Health insurance
Customer Success Manager
Voicify, LLC —Needham Heights, MA
- $75,000 - $120,000 a year
- Full-time
- Mid-level
- 3 years
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Success Manager
Yes Energy —Boston, MA
- $80,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- 401(k) matching
Quick Apply
Executive Assistant II
Cambridge Health Alliance —Cambridge, MA
- 8 hour shift
- Microsoft Outlook
- Hospital
- Mid-level
Customer Success Manager III
Forrester Research —Cambridge, MA
- $74,000 - $120,000 a year
- Email
- Research
- Military encouraged
- Organizational skills
2d
Senior Manager, Regulatory Affairs
Healthmark Industries Co., Inc. —Boston, MA
- $161,920 - $202,400 a year
- Extended hours
- Remote
- Engineering
- Office
- 8 years
- Commuter assistance
- Disability insurance
Strategic Customer Success Manager
Paperless Parts —Boston, MA
- $107,000 - $145,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Continuous improvement
- Paid holidays
- Dental insurance
Quick Apply

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Banquet Manager

Omni Boston Hotel at the Seaport
Boston, MA

Quick Apply

Job Details

Full-time
$78,000 - $85,000 a year

Benefits

Relocation assistance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Labor law compliance
Kitchen health and safety standards
Customer communication
Hotel regulations compliance
Hotel policy compliance
Operations management
Food service health code compliance
ServSafe
Anti-discrimination law
Food Safety Manager Certification
Safety regulations
Writing skills
In-person customer service
English
Managing catering events
TIPS
Administrative experience
Team development
Customer engagement
Labor contracts
Computer skills
ServSafe Food Manager Certification
Purchasing management systems (technically supported)
Equal Employment Opportunity (EEO)
Food service management

Full Job Description

POSITION OVERVIEW:

Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

The Banquet Manager is responsible for the management of all aspects of the culinary operation, in accordance with hotel standards. Will direct, implement, and maintain a service and management philosophy which serves as a guide to respective staff.

Salary for this position is: $78,000/year based on experience

RESPONSIBILITIES:

Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations.
Understands associates’ positions well enough to perform duties in associate’s absence. Understand local contracts and adhere to them.
Responsible for the day to day operation for all banquet functions, to include efficient and effective running of all events ensuring operating costs are minimized.
Supervise the movement and/or storage of all necessary convention boxes, pallets, equipment from hotel receiving to designated event space based on guest preference.
Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
Responsible for the supervision, upkeep, safety and cleanliness in food preparation areas, refrigeration, storage areas, hallways, corridors and storerooms.
Responsible to adhere to enforce all proper trash procedures.
Maintain up to date knowledge of local and international market trends in order to create event space that is relevant, thereby maximizing sales opportunities.
Manage day to day operation to consistently inspect all events to ensure that the correct standards are being maintained. Responsible for ensuring high-quality meeting room sets, service, food quality and presentation.
Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
Supervise the banquet sanitation operation and timing of service out of the kitchen and into all banquet areas. Ensures prompt delivery and quality control from the point of departure to arrival.
Responsible for ensuring that all financial and personnel related administrative duties are completed accurately and on time in accordance with company policies and procedures. i.e.) invoices, payroll, event recaps, banquet checks, requisitions
Responsible to conduct daily stand up meeting with associates to ensure relevant information is communicated prior to each event.
Schedule and conduct daily/weekly walk-throughs. Responsible to maintain all furniture, fixtures and equipment to a high standard. Work with Engineering to submit work order and scheduling of maintenance.
Responsible for cleanliness and organization of all banquet space, FOH & BOH. Ensure all rooms are clean and public space is configured to blueprint layout when not in use.
Review staffing levels to ensure guests service, operational needs and financial objectives are met. Ensures and maintains productivity level of associates.
Executes all necessary instructions on Banquet Event Orders and inspect all function rooms prior to event start. Handles all special requests and pop ups as needed.
Monitor and develop team members by training, supervising, follow up and hands on management. Hold associates accountable when not meeting job performance.
Enforce steps of service for banquet services to ensure compliance.
Assist in developing specific goals and plans to prioritize, organize and accomplish set goals.
Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision making.
Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention.
Solicits associate feedback, reviews associate satisfaction results and follows up on associate problems and concerns. Ensure recognition is taking place throughout departments.
Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
Conduct/attend all required department training and meetings.
Perform any other duties required by senior management.

QUALIFICATIONS:

Position requires a minimum of three years’ experience in Food & Beverage Management. Minimum one years’ experience in a Banquet Operations role.
Large convention hotel / high volume business experience strongly preferred.
Must possess the ability to handle stressful and busy hotel operations.
Clear, concise written and verbal communication skills. The Candidate must be comfortable speaking to guests and conducting meetings.
Strong computer and technical skills to include on-line purchasing systems.
Proven ability to engage associates at all levels.
This individual must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
Must meet standards of appearance and maintain a high level of personal hygiene at all times.
Must be passionate about providing warm, engaging and personalized service.
Serve Safe certified food manager | Unexpired TIPs required.
Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

Job Type: Full-time

Pay: $78,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Relocation assistance
Vision insurance

Shift:

10 hour shift
Evening shift
Morning shift

Ability to Relocate:

Boston, MA 02210: Relocate with an employer provided relocation package (Required)

Work Location: In person

Quick Apply

Refine Your Search

senior customer advocate jobs in boston ma

Banquet Manager

Food and Beverage Assistant Manager

Software Engineering Manager

Sr. Product Manager- Cloud Volumes ONTAP

Executive Underwriter or AVP, Underwriting Director - Construction Casualty

Senior Marketing Manager

Director - Product Development Ninja Indoor Heated

Ambulatory Pharmacist II - Cambridge

Customer Experience Manager

Customer Success Manager II

Senior Leadership Technical Program Manager

Senior Director, Customer Success (RapidScale)

Lead Account Manager

Senior Strategic Customer Success Manager

Customer Success Manager

Customer Success Manager

Executive Assistant II

Customer Success Manager III

Senior Manager, Regulatory Affairs

Strategic Customer Success Manager

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