Top 4749 Service delivery manager Jobs in Boston Ma

Director, Customer Service Direct Hire Newton, MA
Ultimate Staffing Services —West Newton, MA
- $100,000 - $120,000 a year
- Call employer
- Microsoft Excel
- Writing skills
- Supervising experience
Quick Apply
Service Delivery Manager
MIT —Cambridge, MA
- $147,400 - $201,020 a year
- Full-time
- Organizational skills
- Senior level
- Communication skills
Service Delivery Manager
Astronomer —Boston, MA
- $130,000 - $140,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Communication skills
Service Delivery Manager
Datavant —Boston, MA
- $72,000 - $78,000 a year
- Remote
- HIPAA
- Senior level
14d
Service Delivery Manager
Apps Associates —Acton, MA
- Full-time
- Remote
- Oracle
- Bachelor's degree
- Mentoring
Hospice Clinical Manager
All Care —Lynn, MA
- $110,000 - $122,000 a year
- Full-time
- Background check
- Nursing
- Microsoft Excel
- 403(b) matching
- Health insurance
Quick Apply
VNA Clinical Manager
All Care —Lynn, MA
- $110,000 - $120,000 a year
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
- 403(b) matching
- Health insurance
Quick Apply
Associate / Lead Dentist - $10k Sign-On Bonus
Tend —Cambridge, MA
- $175,000 - $425,000 a year
- Email
- CPR Certification
- Dental office
- Management
- Wellness program
- Commuter assistance
Quick Apply
Automotive General Manager
Minuteman Collision —Boston, MA
- Up to $150,000 a year
- Full-time
- Organizational skills
- In-person
- Senior level
- Paid training
- Health insurance
Quick Apply
Clinical Operations Manager (Licensed RN)
Correctional Psychiatric Services PC —Quincy, MA
- $98,000 - $125,000 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
Clinical Director
Brook Behavioral Health —Abington, MA
- $115,000 - $145,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- HIPAA
- Experience working with children
- Health insurance
- Paid time off
Quick Apply
Clinical Supervisor - ACCS
Eliot Community Human Services —Malden, MA
- $75,000 - $80,000 a year
- Full-time
- Management
- Licensed Clinical Social Worker
- Adults
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager
Keltron Corp —Rockland, MA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Writing skills
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
10d
Center Clinical Manager
Community Autism Services —Brockton, MA
- $90,000 - $115,000 a year
- Full-time
- 5 years
- Clinic
- Doctor of Philosophy
- Health insurance
- Dental insurance
Quick Apply
Home Daily CDL A Flatbed Driver
United Pipe & Steel —Ipswich, MA
- $90,000 - $100,000 a year
- Full-time
- Background check
- Dedicated
- Clean driving record
- Paid training
- Health savings account
Quick Apply
Clinical Supervisor - ACCS
Eliot Community Human Services —Lynn, MA
- $75,000 - $80,000 a year
- Full-time
- Management
- RN License
- Licensed Clinical Social Worker
- Paid holidays
- Health insurance
Quick Apply
Laboratory Manager (3+ Years of Clinical Laboratory Experience Required)
TotalCare Laboratory —Concord, MA
- $125,000 - $140,000 a year
- 8 hour shift
- Laboratory experience
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Construction Senior Field Manager - High Growth Roofing + Carpentry Company
Roof Hub —Boston, MA
- $85,000 - $150,000 a year
- Full-time
- Carpentry
- Clean driving record
- Construction site
- Paid training
- Health insurance
Quick Apply
Overnight Per Diem LPN/RN Nurse
Fox Hill Village —Westwood, MA
- From $36 an hour
- Weekends as needed
- Background check
- CPR Certification
- Nursing
- 401(k)
- 401(k) matching
Quick Apply
Lead Pharmacy Technician
South Shore Health —Weymouth, MA
- $26.89 - $36.19 an hour
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
13d

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service delivery manager jobs near boston ma

Director, Customer Service Direct Hire Newton, MA

Ultimate Staffing Services -
West Newton, MA

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Job Details

$100,000 - $120,000 a year

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Supervising experience
Call center management

Full Job Description

Director, Customer Service Direct Hire Newton, MA

Hours: 8:00am- 5:00pm Monday- Friday Fully on site

Pay Range: $100,000 - $120,000

Job Description:

Lead the company's call center operations supporting equipment accounts. This role oversees customer service representatives and dispatch coordinators responsible for handling inbound service calls, creating work orders (technician visits), and managing customer communications. The Director will drive call center performance, reduce downtime through effective triage and dispatch, improve first-contact resolution, and ensure a professional, consistent experience for property managers, property residents, and commercial clients. The Director must be both strategic and hands-on, building structure while actively improving daily operations.

Duties and Responsibilities:

Lead and develop the manager(s) and team lead(s)
Set daily performance expectations and service standards
Conduct coaching, call reviews, and quality assurance evaluations
Develop team schedules to ensure coverage during peak call periods
Troubleshooting and basic triage
Service request creation and accuracy
Optimize technician routes through effective call intake and prioritization
Reduce ticket backlog and inaccuracies
Develop an improved structure for service request protocols
Average speed to answer, average call time, first call resolution state, service request accurac

Skills:

Ability to organize and direct the activities of Client Experience Associates to ensure the delivery of high-quality service to customers
The ability to courteously interact with clients to ensure positive customer experience.
Excellent verbal and written communication skills
Process and detail oriented with strong focus on client service.
Experience with variety of networked systems required, with flexibility to learn new systems.
Strong MS Office Suite experience, primarily Word and Excel, and Microsoft accounting software. Microsoft Business Central or similar software preferred.

Education and Qualifications:

10+ years managing call centers or centralized service team up to 12 direct reports at any given time
Experience with dispatch or field-service coordination
Strong understanding of call center KPIs
Proven track record developing and coaching customer service agents and managers
Experience building reporting frameworks

If you're interested in this opening please send resumes to Jamie Corriveau:

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

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Refine Your Search

service delivery manager jobs in boston ma

Director, Customer Service Direct Hire Newton, MA

Service Delivery Manager

Service Delivery Manager

Service Delivery Manager

Service Delivery Manager

Hospice Clinical Manager

VNA Clinical Manager

Associate / Lead Dentist - $10k Sign-On Bonus

Automotive General Manager

Clinical Operations Manager (Licensed RN)

Clinical Director

Clinical Supervisor - ACCS

Customer Service Manager

Center Clinical Manager

Home Daily CDL A Flatbed Driver

Clinical Supervisor - ACCS

Laboratory Manager (3+ Years of Clinical Laboratory Experience Required)

Construction Senior Field Manager - High Growth Roofing + Carpentry Company

Overnight Per Diem LPN/RN Nurse

Lead Pharmacy Technician

I want to receive the latest job alert for service delivery manager in boston ma

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