Top 158 Service desk agent Jobs in Boston Ma

Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Dental insurance
- Vision insurance
Quick Apply
Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Dental insurance
- Vision insurance
Quick Apply
Office Assistant
Liberate —Boston, MA
- $25 - $30 an hour
- Part-time
- Office
- Communication skills
- Entry level
Guest Service Agent / Front Desk Agent
Ocean Havens —Boston, MA
- $18 - $25 an hour
- Weekends as needed
- Hotel
- Ability to sit for extended periods
- Ability to stand for extended periods
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9d
Front Desk Agent
The Beach Rose Inn —Boston, MA
- $23.19 - $27.93 an hour
- Part-time
- Google Workspace
- Computer literacy
- Office
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4d
Front Desk Agent
Apex Concierge Services Inc —Boston, MA
- $21 - $23 an hour
- Part-time
- Computer literacy
- Residential
- High school diploma or GED
- Paid holidays
- Paid time off
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Reservations Agent - Hotel Commonwealth
Sage Hospitality —Boston, MA
- $31 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Commuter assistance
- Health insurance
Front Desk Agent - Courtyard Copley Square
Meyer Jabara Hotels —Boston, MA
- Full-time
- Hotel
- Accounting
- Entry level
Quick Apply
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
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Front Desk Agent
Westmont Group —Boston, MA
- $23.07 - $32.95 an hour
- English
- Hotel
- High school diploma or GED
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Front Desk Agent - Cambria Hotel South Boston
Meyer Jabara Hotels —Boston, MA
- Full-time
- Hotel
- Accounting
- Entry level
Quick Apply
Front Desk Agent
NFC Amenity Management —Boston, MA
- $18 - $19 an hour
- Part-time
- US work authorization
- Entry level
- Paid training
- Disability insurance
Guest Service Agent
The Colonnade Hotel —Boston, MA
- $25 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
6d
part time front desk agent
Eurostars Hotels —Boston, MA
- $22 an hour
- Part-time
- In-person
- Communication skills
- Entry level
Quick Apply
3d
Front Desk Agent
La Quinta Boston - Somerville —Somerville, MA
- $16 - $18 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Help Desk Support Agent
MassCA —Walpole, MA
- Extended hours
- Bilingual
- School experience
- Google Workspace
7d
Westin Boston Seaport District - Front Desk Agent
Aimbridge Hospitality —Boston, MA
- $26.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Children
- AD&D insurance
- Disability insurance
11d
Front Desk Agent - Homewood Suites in Brookline,MA
Claremont Companies LLC —Brookline, MA
- $21 - $23 an hour
- Weekends as needed
- Ability to walk for extended periods
- English
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
FAIRMONT —Boston, MA
- From $26.98 a week
- Weekends as needed
- US work authorization
- Communication skills
- Entry level
- Paid time off
Quick Apply
Front Desk Agent
Marriott International, Inc —Peabody, MA
- $22.35 - $23.85 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk

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service desk agent jobs near boston ma

Overnight Front Desk Agent

RAFFLES -
Boston, MA

Quick Apply

Job Details

Full-time
$28.80 - $32.00 an hour

Benefits

Dental insurance
Vision insurance

Qualifications

Entry level

Full Job Description

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out.

Monitor Queue Rooms throughout the day.
Deal with guest issues as they arise and report to the manager.
Monitor and solve open folios daily.
Check in and check out guests according to Raffles standards
Assist with inquiries via phone call, email or text message
Manage transactions and collect payments from guests, process refunds and petty cash, produce receipts
Responsible for maintaining and balancing of their bank float each shift
Process currency exchange as requested
Assists to direct and walk guests to their destination in the hotel
Work with Alice to review guest itinerary
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
Monitor all VIP's and special guest requests.
Complete daily front desk agent checklist.
Be familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each.
Always maintain a warm and friendly demeanor.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be extremely professional and demonstrate genuine and intuitive service.
Attend departmental meetings and trainings.
Maintain regular attendance per schedule.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
Maintain high standards of lobby and front desk area appearance according to Raffles Standard
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel-related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Offer room upsell to guests when appropriate
Assist with crafting of morning report
Assist with overnight audit and reporting
Other duties as required

Qualifications

Education & Experience:

Minimum of 1-2 years' experience in a luxury hotel environment preferred
High school diploma or equivalent
Previous experience with OPERA preferred
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Ability to use various computer programs including MS Office Suite

Physical Requirements:

Flexible hours including overnight shifts, weekends and holidays
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.

Additional Information

Hourly Wage: Intro rate at $28.80, hourly rate after 90 days is $32.00
Employee benefit card offering discounted rates in Accor worldwide for you and your family.
Excellent Company benefits including medical, dental, vision and life insurance.
Personalized development opportunities across Accor's extensive brand portfolio.
Ability to make a difference through our Corporate Social Responsibility activities.

Quick Apply

Refine Your Search

service desk agent jobs in boston ma

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