Top 1631 Study manager Jobs in Boston Ma

Customer Success & Operations Manager
Alliance Entertainment —West Roxbury, MA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- Research
- AD&D insurance
- Health insurance
Quick Apply
PROGRAM MANAGER, Study Abroad
Boston University —Boston, MA
- Weekends as needed
- Writing skills
- Public speaking
- Mid-level
Customer Success Programs Manager
Anthropic —Boston, MA
- $265,000 - $320,000 a year
- Hybrid work
- Office
- SQL
- Bachelor's degree
- Parental leave
- Flexible schedule
Study Project Manager I - Hybrid
AbbVie —Cambridge, MA
- $109,500 - $208,500 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
18h
Communications Manager
The General Hospital Corporation —Somerville, MA
- $99,465.60 - $144,643.20 a year
- Full-time
- Hybrid work
- 5 years
- No experience needed
- Mid-level
- Opportunities for advancement
Quick Apply
2d
Study Manager I
DM CLINICAL RESEARCH GROUP —Brookline, MA
- $80,000 - $105,000 a year
- Customer service
- 5 years
- Writing skills
Program Manager, Provider Services
Interwell Health —Boston, MA
- Up to 50% travel
- Mid-level
- Bachelor's degree
Senior Grants and Contracts Manager
Harvard University —Boston, MA
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Contracts
- Commuter assistance
- Health insurance
Senior Cohort Program Manager
Northeastern University —Boston, MA
- $66,850.00 - $94,427.50 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- University
- Health insurance
- Dental insurance
Consumer Insights Manager
Primark —Boston, MA
- $117,000 - $150,000 a year
- Online Application
- Office
- 8 years
- Travel
Customer Success Manager
Allego —Waltham, MA
- $80,000 - $110,000 a year
- Hybrid work
- Microsoft Outlook
- 5 years
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Quick Apply
Associate Director of Youth Development
Just A Start —Cambridge, MA
- $80,000 - $90,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- High school
- Office
- Paid holidays
- Disability insurance
Program Manager, Office of Global Education
Boston College —Chestnut Hill, MA
- $61,050 - $76,300 a year
- Full-time
- Mid-level
- Office
- Master's degree
- Paid holidays
- Health insurance
14d
Director of Internal Communications (hybrid)
Boston Children's Hospital —Boston, MA
- $63.79 - $102.07 an hour
- Full-time
- Office
- 8 years
- Mentoring
2d
Learning Experience Specialist
Yes Energy —Boston, MA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Health insurance
- 401(k) matching
7d
Environmental Service Manager
The Brigham and Women's Hospital, Inc. —Boston, MA
- $70,990.40 - $101,202.40 a year
- Overnight shift
- Mid-level
- 3 years
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Workshops and Events Lead
Cambridge Boston Alignment Initiative —Cambridge, MA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Residential
- University
- 403(b) matching
- Commuter assistance
Quick Apply
Senior Clinical Study Manager
Veranex, Inc. —Boston, MA
- $125,600 - $179,630 a year
- Full-time
- 5 years
- Bachelor's degree
- Contracts
Quick Apply
Area Manager
The Brigham and Women's Hospital, Inc. —Boston, MA
- $70,990.40 - $103,230.40 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Opportunities for advancement
Quick Apply
7d
Human Resources Manager, Airport Customer Service (BOS)
Delta Airlines —Boston, MA
- $81,300 - $221,000 a year
- 18 years or older
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
14d

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study manager jobs near boston ma

Customer Success & Operations Manager

Alliance Entertainment
West Roxbury, MA

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Benefits

AD&D insurance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Economics
Microsoft Excel
Marketing
Research
Analysis skills
Attention to detail
Analytical thinking
Associate's degree
Supply Chain Management
Marketing
Excel data analysis

Full Job Description

Job Title: Customer Success & Operations Manager
Location: West Roxbury, MA

Role Overview:

We’re looking for a Customer Success & Operations Manager who thrives in a fast-paced environment, is detail-oriented, has articulate communication skills, and enjoys wearing multiple hats. This role combines critical customer success management with key operational responsibilities across business development and marketing.

Primary Responsibilities Customer Success (60%)

Lead onboarding and implementation for new brand partners, ensuring a smooth transition from sale to live deployment.
Manage ordering and logistics for NFC chips, including coordination with factories and suppliers.
Conduct dashboard training sessions and manage follow-ups with customers.
Track usage and performance metrics, identify retention risks, and lead renewal conversations, proactively reaching out to clients who are not hitting target milestones.
Collaborate with engineering to file support tickets, propose product improvements, and prioritize upgrades.
Identify upsell opportunities to expand customer value and adoption.

Business Development Support (20%)

Assist in creating sales decks, demos, and presentations to support business development initiatives.
Partner with leadership to support preparation of case studies and proposal templates for prospective clients.

Marketing Operations (20%)

Coordinate shipping of marketing samples and branded materials.
Manage operational tasks related to sales and marketing.
Support research projects and general marketing administration to drive brand growth.

Qualifications

3–5 years of experience in customer success, operations, or account management (preferably in SaaS).
Strong organizational skills with a bias toward action and process improvement.
Ability to manage multiple workstreams and deadlines with minimal supervision.
Excellent written and verbal communication skills.
Comfortable collaborating cross-functionally with technical, marketing, and business teams.
Experience with tools such as Microsoft Office suite, CRM systems, and AI platforms is highly desirable.

About Endstate Authentic

Endstate Authentic is Alliance Entertainment’s dedicated authentication and resale platform, using its patented technology to deliver NFC-enabled product identity, brand protection, customer engagement, and authenticated resale solutions for physical collectibles and consumer products. By embedding NFC chips directly into items, Endstate Authentic links each product to a secure digital identifier that enables authentication, unlocks exclusive digital content and experiences, and provides brands with actionable insights into customer behavior. The platform’s patented and patent-pending technologies support authenticated peer-to-peer resale, allowing brands and rights holders to participate in secondary markets while maintaining product integrity and establishing new customer relationships. As a scalable, enterprise-grade solution, Endstate Authentic serves Alliance’s internal initiatives while continuing to support external brands, licensors, and ecosystem partners across the global collectibles and authentication landscape.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k) matching
AD&D insurance
Dental insurance
Employee assistance program
Health insurance
Life insurance
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in West Roxbury, MA 02132

Quick Apply

Refine Your Search

study manager jobs in boston ma

Customer Success & Operations Manager

PROGRAM MANAGER, Study Abroad

Customer Success Programs Manager

Study Project Manager I - Hybrid

Communications Manager

Study Manager I

Program Manager, Provider Services

Senior Grants and Contracts Manager

Senior Cohort Program Manager

Consumer Insights Manager

Customer Success Manager

Associate Director of Youth Development

Program Manager, Office of Global Education

Director of Internal Communications (hybrid)

Learning Experience Specialist

Environmental Service Manager

Workshops and Events Lead

Senior Clinical Study Manager

Area Manager

Human Resources Manager, Airport Customer Service (BOS)

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