Top 1204 Support analyst Jobs in Boston Ma

Change Management Analyst
Intellezy, LLC —Westwood, MA
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
2d
Quality Control Analyst
Lenox Executive Search —Lexington, MA
- $38 an hour
- Full-time
- Maintenance
- Microsoft Office
- Bachelor's degree
Quick Apply
Financial Analyst
Tiger Capital Group —Boston, MA
- $75,000 a year
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Lead Compliance Systems/Data Analyst - Remote
Yoh, A Day & Zimmermann Company —Boston, MA
- $56 - $80 an hour
- Contract
- Remote
- 5 years
- SQL
- Fair chance
- Health savings account
- Disability insurance
Quick Apply
Senior Analyst - BCG Vantage, B2B SaaS (Client Focus Track)
Boston Consulting Group —Boston, MA
- $124,800 - $129,000 a year
- Full-time
- Urgent Care
- English
- Mid-level
- Profit sharing
- Paid parental leave
Service Desk Analyst
The Boston Beer Company —Boston, MA
- $30 - $50 an hour
- Full-time
- Continuous improvement
- Fair chance
- 1 year
- Wellness program
- Employee stock purchase plan
Quick Apply
Desktop Support Analyst
Stantec —Boston, MA
- $77,400 - $112,200 a year
- Full-time
- 5 years
- Mid-level
- Office
- Wellness program
- Health savings account
6d
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Boston, MA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
FOIA Analyst
Contact Government Services, LLC —Boston, MA
- $75,000 - $125,000 a year
- Full-time
- Remote
- 6 years
- English
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Clinical Data Analyst
CliniWorks —Cambridge, MA
- Email
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Clinical Analyst Appeals (Remote)
Beth Israel Lahey Health —Charlestown, MA
- $93,142 - $124,800 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
Service Desk Analyst
Boston Properties —Boston, MA
- $69,000 - $96,750 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
Desktop Support Analyst
Goodwin Procter LLP —Boston, MA
- $70,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Senior Desktop Support Analyst
Plymouth Rock Assurance Corporation —Boston, MA
- $83,500 - $117,000 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Commuter assistance
Quick Apply
3d
Applications Analyst II - Microsoft 365 and End-User Applications
Boston Medical Center —Boston, MA
- $71,500 - $104,000 a year
- Full-time
- Computer science
- Computer Science
- Research
- Health insurance
- Dental insurance
Jr People Data Analyst
Anduril Industries —Boston, MA
- $112,000 - $149,000 a year
- Email
- Computer science
- Computer Science
- SQL
Quick Apply
Analyst I IT Service Desk
PUMA —Somerville, MA
- $51,800 - $68,905 a year
- Online Application
- Windows
- Analysis skills
- Experience equivalent to degree accepted
IT Support Analyst - Must reside in the Boston area
Lumanity —Boston, MA
- $55,000 - $75,000 a year
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
3d
Healthcare Data Analyst (Clinic Administration)
Joslin Diabetes Center —Boston, MA
- $72,800 - $93,600 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Finance
Operations Analyst
Wayfair —Boston, MA
- $80,000 - $101,000 a year
- Full-time
- Up to 50% travel
- Office
- Analysis skills
- Paid parental leave
- Health savings account

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support analyst jobs near boston ma

Change Management Analyst

Intellezy, LLC -
Westwood, MA

Quick Apply

Job Details

Full-time
$90,000 - $105,000 a year
2 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Performance dashboard reports
Dashboard development
Power BI
Teamwork
Data visualization software proficiency
Dashboard creation
Dashboard creation support
Bachelor's degree
Computer skills
Process management
Stakeholder relationship building
Excel data analysis

Full Job Description

Intellezy is looking for a Change Management Analyst who will support a large-scale technology implementation by connecting business process improvements with organizational change management tactics.

The ideal candidate will engage with business stakeholders to analyze, refine, and document or update key business processes while ensuring smooth adoption through effective change management strategies.

The primary focus is to ensure all required processes are documented by business units, and KPIs are identified. These flows will document in detail the expected business processes and will be confirmed with the business stakeholders. This will also require developing KPIs (Key Performance Indicators) related to the new processes with the stakeholders who are involved in it.

Position Responsibilities

Engage with business stakeholders to analyze, document, and optimize business processes impacted by the Project.
Develop and maintain business process documentation, including step-by-step procedures, and system interactions.
Ensure all process documentation aligns with enterprise standards and regulatory requirements in partnership with the business.
Provide recommendations for optimizing processes to enhance efficiency and user experience.
Facilitate change adoption by identifying business impact areas, communicating changes effectively, and helping teams transition to new workflows.
Document end-to-end process workflows using industry-standard tools (e.g., Visio, Lucid chart, ARIS) and ensure alignment with business goals.
Collaborate with business units to define KPIs that measure process performance and adoption success.
Work with change management and project teams to develop communications, training materials, and readiness assessments that drive user adoption.
Translating complex processes into clear documentation for end users and stakeholders.
Support business leaders in decision-making by providing clear insights into process impacts and opportunities for improvement.
Partner with cross-functional teams to ensure process documentation aligns with enterprise standards and compliance requirements.
Translating complex process changes into clear, actionable guidance for business users and project stakeholders.

Skills and Qualifications

Business & Change Management Skills and Qualifications

Experience facilitating business process changes and engaging stakeholders at multiple levels.
Change analytics and stakeholder analysis and familiar with change metrics a must.
Ability to translate technical processes into user-friendly documentation and change communication.
Strong business acumen with the ability to connect process changes to business outcomes.
Proven ability to drive process adoption through stakeholder engagement, communication, and training support.
Strong relationship-building and facilitation skills—comfortable working with business teams, project managers, and leadership.

Technical Skills and Qualifications

Traditional Change Analyst with experience (at least 3 years)
Excel expertise is a must
PowerBI expertise is a plus but must be familiar with building dashboards, etc.
Highly regulated environment experience is a plus
Change management certs of any type is a plus

Soft Skills

· Attention to Detail – Ensures accuracy and consistency in process documentation.

· Collaboration – Works effectively with business teams and change management professionals.

· Analytical Thinking – Identifies process gaps and recommends solutions.

· Adaptability – Thrives in a fast-paced environment with evolving business needs.

· Communication – Translates complex processes into clear, actionable documentation.

Education & Experience

· Bachelor’s degree in business, Organizational Development, Information Systems, or a related field.

· PROSCI Certification is a plus

· 3+ years of experience in business process documentation, change management, or business analysis.

Who We Are

At Intellezy, we’re helping the global workforce transform through change management and technology adoption services. Our success comes from empowering change and learning professionals to showcase their full range of change, communications, and training talents across diverse projects.

We equip people with the tools and support they need to thrive in a dynamic, collaborative environment. What sets us apart is our commitment to creating meaningful connections—both within our community and with our clients, which makes our work more personal, impactful, and rewarding. By helping organizations embrace new technology faster and more effectively, we’re making a measurable difference in how they navigate today’s evolving landscape.

Job Type

Full time
Schedule: Monday–Friday, 8 am–5 pm
Salary: $90,000 - $105,000 annually
Location: Hybrid with travel to Westwood, MA up to 25% of the time

Benefits:

401(k)
401(k) matching
Company paid STD, LTD and Life Insurance
Medical, Dental and Vision insurance.
Paid time off and Holidays

Pay: $90,000.00 - $105,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Education:

Bachelor's (Required)

Ability to Commute:

Westwood, MA 02090 (Required)

Work Location: Hybrid remote in Westwood, MA 02090

Quick Apply

Refine Your Search

support analyst jobs in boston ma

Change Management Analyst

Quality Control Analyst

Financial Analyst

Lead Compliance Systems/Data Analyst - Remote

Senior Analyst - BCG Vantage, B2B SaaS (Client Focus Track)

Service Desk Analyst

Desktop Support Analyst

Technology Support Analyst

FOIA Analyst

Clinical Data Analyst

Clinical Analyst Appeals (Remote)

Service Desk Analyst

Desktop Support Analyst

Senior Desktop Support Analyst

Applications Analyst II - Microsoft 365 and End-User Applications

Jr People Data Analyst

Analyst I IT Service Desk

IT Support Analyst - Must reside in the Boston area

Healthcare Data Analyst (Clinic Administration)

Operations Analyst

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