Top 1894 Customer service supervisor Jobs in Bothell, Wa

Patient Accounts Rep-Call Center
EvergreenHealth —Kirkland, WA
- $22.59 - $36.14 an hour
- Full-time
- HIPAA
- Research
- Administrative experience
- Free parking
- Commuter assistance
Quick Apply
Resident Services Manager II
Windsor Communities —Kirkland, WA
- $40.63 - $50.78 an hour
- Weekends as needed
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
Customer Support Manager - Americas
Tomra —Seattle, WA
- $110,208 - $137,760 a year
- Full-time
- Remote
- 8 years
- Driving
- Travel
- Paid parental leave
- Health insurance
Quick Apply
Front Desk Supervisor
Pyramid Hotel Group —Woodinville, WA
- $28 an hour
- Weekends as needed
- Inventory management
- Computer literacy
- High school diploma or GED
- 401(k) matching
7d
Customer Account Manager (Remote opportunity)
Nestlé USA —Seattle, WA
- $120,000 - $160,000 a year
- Remote
- Bachelor's degree
- Contracts
- Senior level
- Health insurance
- 401(k) matching
9d
Team Manager - Seattle Bravern
Louis Vuitton —Seattle, WA
- $90,000 - $110,000 a year
- Merchandising
- Mid-level
- Mentoring
- Disability insurance
- Health insurance
Washington 211 Supervisor
Crisis Connections —Seattle, WA
- $78,469.00 - $87,187.50 a year
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Organizational skills
Quick Apply
10d
Lead Clinical Supervisor - Night Shift, CDF
DESC —Seattle, WA
- $97,701.60 - $110,540.40 a year
- Full-time
- LMFT
- Spanish
- Addiction Medicine
- Disability insurance
- Health insurance
Quick Apply
RN Weekend Supervisor
Bothell Health Care —Bothell, WA
- $50 - $55 an hour
- 12 hour shift
- Management
- RN License
- Customer service
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Board Certified Behavior Analyst (LBA, BCBA,ABA) - Clinical Supervisor $2000 Sign-On Bonus
Northwest ABA —Lynnwood, WA
- $88,000 - $100,000 a year
- Full-time
- Applied behavior analysis
- Experience working with individuals with disabilities
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
9d
Clinical Infusion Nurse Supervisor
INFUSION SOLUTIONS INC —Everett, WA
- $105,000 - $125,000 a year
- Full-time
- Background check
- Nursing
- RN License
Quick Apply
Licensed Clinical Supervisor (FT, Monday-Friday)
Connections Health Solutions —Kirkland, WA
- $41.80 - $55.00 an hour
- Full-time
- LMFT
- Mid-level
- Master's degree
- Paid parental leave
- Health savings account
Quick Apply
Maintenance Supervisor
Confidential —King County, WA
- $28 - $31 an hour
- Weekends as needed
- Carpentry
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Facilities Manager, Dining and Night Team
University Of Washington —Seattle, WA
- $99,240 a year
- Full-time
- Hybrid work
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
3d
Inventory Supervisor
Smith Gardens, Inc. —Marysville, WA
- $26.50 - $28.50 an hour
- Extended hours
- Spanish
- Writing skills
- Basic math
- Wellness program
- Health savings account
Quick Apply
Customer Service Representative
UniSea —Redmond, WA
- $23.72 - $27.87 an hour
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Service Manager (Cardinal Heating & Air)
Strongpoint Talent —Seattle, WA
- $120,000 - $145,000 a year
- Full-time
- Mid-level
- Residential
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Driver Licensing Office Supervisor (Poulsbo)
Washington State Department Of Licensing —Poulsbo, WA
- $53,136 - $69,744 a year
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
1d
Gardening Team Lead (Estate Gardening/Landscaping)
Nussbaum Group —Redmond, WA
- $27.69 - $35.00 an hour
- Full-time
- Bilingual
- Background check
- Spanish
- Health savings account
- Paid holidays
Quick Apply
Assistant Store Manager / Lead Shift Supervisor
Zeeks Pizza Duvall —Duvall, WA
- $20 - $25 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Mentoring
Quick Apply
3d

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Patient Accounts Rep-Call Center

EvergreenHealth -
Kirkland, WA

Quick Apply

Job Details

Full-time
$22.59 - $36.14 an hour

Benefits

401(a)
Free parking
Commuter assistance
Health savings account
457(b)
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
Loan forgiveness
Retirement plan

Qualifications

De-escalation techniques
Medical records
Cross-functional collaboration
Cross-functional communication

Full Job Description

Wage Range: $22.59 – $36.14 per hour

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Job Summary:

Responsible for assisting self-pay patients with their payment needs, including setting up and obtaining payments for services rendered by EvergreenHealth. Utilizes strong customer service skills to deliver excellent patient experience while providing first level support to patients in a dynamic call center environment. Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account reviews, updating patient demographics, updating and reviewing insurance information, providing financial assistance screenings and support to patients, and assisting with patient dispute reviews and resolution.

Primary Duties:

Supports patient account activities and follow-up needs by coordinating with patients, guarantors, or authorized individuals for all aspects of EvergreenHealth self-pay accounts receivable.
Answers inbound calls and makes outbound calls regarding self-pay balances.
Ensures patient confidentiality by verifying identity and account details.
Requests, confirms, and validates interpreter services to meet patient needs.
Processes payments, establishes and monitors payment plans, and encourages timely resolution of balances while delivering a positive patient experience.
Provides information on available Financial Assistance programs, conducts eligibility screenings, and supports patients throughout the application process.
Researches and resolves disputes or discrepancies. Escalates unresolved concerns to internal resources and other departments as needed.
Identifies if other insurance coverage opportunities are available. Determines if other insurance coverage can be applied.
Advises and supports patients with insurance coordination and related needs.
Maintains accurate documentation of all customer interactions in the EMR system and monitors call outcomes and follow-ups.
Ensures patient confidentiality of sensitive financial situations while demonstrating empathy and professionalism.
Meets and exceeds key performance indicators, which include average wait time, call resolution time, call abandonment rate, payments collected, quality assurance standards, and overall customer experience.
Ensures timely, accurate, and professional communications through phone and MyChart in a high-volume environment.
Prepares and delivers patient communications via letters, portal messages, and phone calls to provide timely information and support outreach efforts.
Manages various work queues by promptly responding to pending requests.
Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED for the position:

High School graduate or equivalent combination of education and experience
2 years of experience in a customer service role
Strong verbal and written communication skills, with the ability to work effectively with individuals of diverse backgrounds and within cross-functional teams.
Demonstrated active listening, de-escalation, and patient-centered communication in both individual and team-based interactions
Effective problem-solving and critical thinking skills while maintaining composure and professionalism in challenging situations
Strong attention to detail with ability to accurately document interactions and follow established processes to support team efficiency.
Ability to collaborate with and support coworkers by sharing knowledge and contributing to the department and organizational success.

DESIRED for the position:

Experience in healthcare customer service, medical billing environment, or administrative support role
Electronic Medical Record experience, preferably Epic.
Demonstrated effective communication and problem-solving with patients or clients.
Knowledge of basic medical terminology/common medications.
Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) and Payer/Insurance Portals.
Familiarity with HIPAA and other health industry compliance standards.

Benefit Information:

Choices that care for you and your family

At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

Medical, vision and dental insurance
On-demand virtual health care
Health Savings Account
Flexible Spending Account
Life and disability insurance
Retirement plans 457(b) and 401(a) with employer contribution)
Tuition assistance for undergraduate and graduate degrees
Federal Public Service Loan Forgiveness program
Paid Time Off/Vacation
Extended Illness Bank/Sick Leave
Paid holidays
Voluntary hospital indemnity insurance
Voluntary identity theft protection
Voluntary legal insurance
Pay in lieu of benefits premium program
Free parking
Commuter benefits
Cafeteria & Gift Shop Discount

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

Kirkland Employee Benefits | Kirkland, WA | EvergreenHealth

Quick Apply

Refine Your Search

customer service supervisor jobs in bothell, wa

Patient Accounts Rep-Call Center

Resident Services Manager II

Customer Support Manager - Americas

Front Desk Supervisor

Customer Account Manager (Remote opportunity)

Team Manager - Seattle Bravern

Washington 211 Supervisor

Lead Clinical Supervisor - Night Shift, CDF

RN Weekend Supervisor

Board Certified Behavior Analyst (LBA, BCBA,ABA) - Clinical Supervisor $2000 Sign-On Bonus

Clinical Infusion Nurse Supervisor

Licensed Clinical Supervisor (FT, Monday-Friday)

Maintenance Supervisor

Facilities Manager, Dining and Night Team

Inventory Supervisor

Customer Service Representative

Service Manager (Cardinal Heating & Air)

Driver Licensing Office Supervisor (Poulsbo)

Gardening Team Lead (Estate Gardening/Landscaping)

Assistant Store Manager / Lead Shift Supervisor

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