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shift manager jobs near boulder, co

Guest Services Supervisor

Stonebridge -
Boulder, CO

Quick Apply

Job Details

Full-time
$24 - $25 an hour
3 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Customer communication
Word processing
English
Cash register
POS systems

Full Job Description

City, State:

Boulder, Colorado

Job Description

Title: Guest Services Supervisor

Location: Boulder, CO

FLSA: Non-exempt

Pay Range: $24.00 - 25.00 DOE an hour plus incentives

$1,000 New Hire Bonus paid in quarterly installments

What You'll Do

Welcome guests with genuine hospitality and a friendly smile
Lead by example and assist with supervising Guest Service Agents and Bartenders during your shift
Resolve guest concerns with confidence and creativity
Help create a positive, fun, and team-focused work environment
Support daily hotel operations while ensuring exceptional guest service
Be the go-to person when team members need guidance or assistance

Bar Leadership Responsibilities

Assist with overseeing the evening bar operation
Support bartender scheduling and shift coverage as needed
Monitor inventory levels and communicate ordering needs
Ensure liquor, beer, wine, and supplies are stocked and organized
Maintain cleanliness, presentation, and brand standards in the bar area
Help promote responsible alcohol service and compliance with all liquor regulations
Assist with training and coaching bartenders to deliver outstanding guest experiences

What You Bring

A passion for hospitality and taking care of people
Strong leadership skills and a positive attitude
Experience in hotel operations, front desk, bartending, or food & beverage preferred
Ability to multitask and stay calm under pressure
A team-first mentality and willingness to jump in wherever needed
Strong problem-solving and guest recovery skills

Why You'll Love It Here

Work with an amazing team in the heart of beautiful Boulder
Employee discounts at Marriott hotels worldwide
Opportunities for growth within Stonebridge Companies
A fun, supportive, and guest-focused culture
Every day brings new guests, new challenges, and new opportunities to make an impact

The purpose of a Guest Services Supervisor is to assist the Assistant General Manager by overseeing Front Office staff and ensuring guests are served professionally and competently.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Work with the Assistant General Manager to train and monitor front office staff.
Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
Communicates with the Engineering Department regarding any maintenance requests from the guests.
Communicates with the Housekeeping Department regarding guest rooms and requests.
Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
Knows how and where to post all charges.
Handles checks and credit cards received from the guests for payment of hotel charges.
Knows all room rates.
Assists the Assistant General Manager by handling special requests, group blocking and unusual circumstances.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by the supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.

Associates demonstrate excellent customer service skills

Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high-quality service to both internal and external customers.
Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

Asks for and offers help when needed.
Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

Takes responsibility for own actions.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

Must have flexibility to work nights and weekends.
Must be able to read and write fluent English.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word and Excel.

SUPERVISOR RESPONSIBILITIES

Position will supervise front desk staff, in conjunction with the Guest Service Manager.

WORK ENVIRONMENT:

The work environment normally entails the following:

Indoor work environment
Minimal to moderate noise levels consistent with hotel environment

Top of Form

PHYSICAL DEMANDS

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

Stand more than 2/3 of the time
Walk more than 2/3 of the time
Sit less than 1/3 of the time
Lift up to ten pounds.
Push / pull up to 10 pounds.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-08-10

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Refine Your Search

shift manager jobs in boulder, co

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Shift Leader – S1 - The Hill!

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Assistant Clinical Supervisor - OT

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RN - Pediatric Clinical Case Manager

Youth Services Specialist I Night Shift - Campus at Lookout Mtn YSC

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Front of House Manager

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Store Manager - Device Repair

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