Top 2123 Technical support engineer Jobs in Boulder, Co

Technical Support Engineer 2, Premier - USA
Datadog —Denver, CO
- $81,000 - $108,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Linux
- Employee stock purchase plan
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Field Service Engineer
Arcfield —Louisville, CO
- $49,619.87 - $86,279.33 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Solutions Lead, Product Support Solutions
Google —Boulder, CO
- $140,000 - $205,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
Brocade Technical Support Engineer
Broadcom —Broomfield, CO
- $91,100 - $146,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Research
- Employee stock purchase plan
- Paid holidays
Support Services Analyst - 863
Quantinuum —Broomfield, CO
- $72,000 - $90,000 a year
- Full-time
- Google Workspace
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
IT Systems Engineer
Niagen Bioscience —Longmont, CO
- $85,000 - $110,000 a year
- Weekends as needed
- Computer science
- Computer Science
- 5 years
- Paid time off
- Opportunities for advancement
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IT Engineer I
Judi Health —Denver, CO
- $92,000 - $115,000 a year
- On call
- Hybrid work
- Mid-level
- Office
- Windows
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1d
IT Support Engineer
Urban Sky —Denver, CO
- $95,000 - $115,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
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Technical Integration Support Engineer
DealersLink —Broomfield, CO
- Monday to Friday
- Mid-level
- Associate's degree
- 2 years
- Opportunities for advancement
Technical Support Engineer, Splunk o11y, Cloud (FedRAMP) - Boulder, CO or Richardson, TX - Hybrid
Cisco Systems —Boulder, CO
- $102,400 - $171,500 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Support Engineer I
COMTECH TELECOMMUNICATIONS —Broomfield, CO
- $67,000 - $85,000 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
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3d
Customer Solutions Engineer III
Google —Boulder, CO
- $127,000 - $182,000 a year
- Full-time
- Computer science
- Computer Science
- Engineering
Technical Platform Expert - Denver
Legora —Denver, CO
- $114,750 - $135,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Senior level
9d
Technical Systems Administrator II
Sierra Space —Louisville, CO
- $87,156.00 - $119,839.50 a year
- Full-time
- Azure
- Mid-level
- AWS
- Health insurance
- Dental insurance
9d
Application Support Engineer
Arista Networks —Denver, CO
- $71,000 - $126,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
CIRES / NOAA NCEI Software Engineer Associate Scientist I
University of Colorado Boulder —Boulder, CO
- $62,444 - $78,055 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
3d
Technical Support Engineer
Gravitee —Denver, CO
- Up to $110,000 a year
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- 401(k)
Technical Solutions Engineer - NDO
Arista Networks —Denver, CO
- $71,000 - $137,000 a year
- Full-time
- Remote
- Azure
- DevOps
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Infrastructure Administrator- Westminster, CO
Krayden Inc. —Westminster, CO
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Health insurance
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Lead Electrical Engineer
ThinkOrbital —Boulder, CO
- $160,000 - $180,000 a year
- Full-time
- 5 years
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
10d

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technical support engineer jobs near boulder, co

Technical Support Engineer 2, Premier - USA

Datadog -
Denver, CO

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Job Details

$81,000 - $108,000 a year

Benefits

Employee stock purchase plan
RSU

Qualifications

Knowledge management
Customer communication
Customer training
Customer relationship building
Technical support via phone
Mid-level
Managing clients in a customer support role
Customer engagement
Customer support ticket management
Customer service knowledge base
Linux
Technical training
Online help documentation
SaaS
Escalation handling
2 years
Ticketing system technical support
Datadog

Full Job Description

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog's Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog's Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
Reproduce issues and dive into the 600+ integrations that Datadog works with
Build out documentation and knowledge based articles for a variety of technology
Drive product conversations based on needs and problems learned during client interactions
Participate in routine health check meetings with Premier Customers
Work from a Datadog office 3 - 5 days per week

Who You Are:

Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
A tinkerer with some programming experience and a basic knowledge of Linux
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
A decision maker but know when the decision should be escalated
Have been in a Premium/Enterprise technical support role previously
Knowledgeable of current infrastructure and monitoring solutions and technologies
Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

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Refine Your Search

technical support engineer jobs in boulder, co

Technical Support Engineer 2, Premier - USA

Field Service Engineer

Solutions Lead, Product Support Solutions

Brocade Technical Support Engineer

Support Services Analyst - 863

IT Systems Engineer

IT Engineer I

IT Support Engineer

Technical Integration Support Engineer

Technical Support Engineer, Splunk o11y, Cloud (FedRAMP) - Boulder, CO or Richardson, TX - Hybrid

Support Engineer I

Customer Solutions Engineer III

Technical Platform Expert - Denver

Technical Systems Administrator II

Application Support Engineer

CIRES / NOAA NCEI Software Engineer Associate Scientist I

Technical Support Engineer

Technical Solutions Engineer - NDO

Infrastructure Administrator- Westminster, CO

Lead Electrical Engineer

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